304370427-7-8-2022-06-CC-RLOZ-CG8U4B-20220711151452

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304370427
Report Date: 07/08/2022
Date Signed: 07/08/2022 03:06:38 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/26/2022 and conducted by Evaluator Nguyen K Tran

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20220426091841

FACILITY NAME:	CHILDTIME LEARNING CENTER		FACILITY NUMBER:	304370427
ADMINISTRATOR:	SILVA, ANDREA		FACILITY TYPE:	830
ADDRESS:	13881 N. PROSPECT AVENUE		TELEPHONE:	(714) 544-6820
CITY:	SANTA ANA	STATE: CA	ZIP CODE:	92705
CAPACITY:	35	CENSUS: 15	DATE:	07/08/2022
		UNANNOUNCED	TIME BEGAN:	01:15 PM
MET WITH:	Andrea Silva, Director		TIME COMPLETED:	03:30 PM

ALLEGATION(S):

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Staff hit daycare children.
Staff yells at daycare children.
Staff handled daycare children in a rough manner.
Daycare child sustained unexplained injury.
Daycare child left unattended on changing table.

INVESTIGATION FINDINGS:

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On 07/08/2022, Licensing Program Analyst (LPA) Tran conducted an in-person inspection to deliver the findings regarding the above complaint allegations. LPA Tran met with Director Andrea Silva. The Covid-19 Emergency Response questionnaires were asked. A tour of the facility was conducted, and a census was taken. Observed at the time of the visit was a total of 15 infants and 4 staff members. A review of staff criminal clearance records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

On 04/26/2022, the Regional Office received allegations regarding staff hit day care children, staff yells at day care children, staff handled day care children in a rough manner, day care child sustained unexplained injury, and day care child was left unattended on changing table.

(Continue next page)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Rina Lopez
LICENSING EVALUATOR NAME: Nguyen K Tran
LICENSING EVALUATOR SIGNATURE:	DATE: 07/08/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/08/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20220426091841

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: CHILDTIME LEARNING CENTER	FACILITY NUMBER: 304370427
	VISIT DATE: 07/08/2022

NARRATIVE

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(Page 2 of Report)
During investigation, LPA Tran interviewed 5 staff members and 3 parents and reviewed of staff’s training records, staff schedule and face-to-name sheets.
During staff interviews, 5 out of 5 staff denied that they have or have witnessed any staff at the facility, hit day care children, yelled at day care children, handled day care children in a rough manner, and left day care child unattended. One out of 5 interviewed staff did observed child #1 (C1) had a rash on the forehead when C1 woke up from nap and instructed the substitute teacher to apply ice. According to this staff, child appeared to be fine and was picked up by parents with no visible mark on his face. Staff also did inform the parents about the observation and the action taken.
During the investigation, LPA Tran did not interview any children since they were all under 2 years of age and were not verbal to be interviewed.
During parents' interviews, LPA contacted 5 parents and was able to interview 3 parents. 3 out of 3 interviewed parents have no concerns related to the allegations. They are all happy with the school's services for their children and keeping the communication open.
During record reviews, LPA Tran reviewed staff's schedules, face-to-name sheets, and staff training records. The records shown that the facility met teacher-child ratio on the day of the incident and verified all the teachers who worked in the Toddler B classroom on 04/11/2022. Staff's training records shown that staff were trained on Children's Safety, Supervision and Positive Behaviors Support.
Based on LPA's interviews with 5 staffs and 3 parents and record reviews of staff training, schedules and face-to-name sheets, there is insufficient evidence to corroborate the allegations that staff hit day care children, staff yells at day care children, staff handled day care children in a rough manner, day care child sustained unexplained injury, day care child was left unattended on changing table. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that staff hit day care children, staff yells at day care children, staff handled day care children in a rough manner, day care child sustained unexplained injury, day care child was left unattended on changing table did or did not occur, therefore the allegations that staff hit day care children, staff yells at day care children, staff handled day care children in a rough manner, day care child sustained unexplained injury, day care child was left unattended on changing table are unsubstantiated.
Appeal Rights were discussed. The facility representative was provided a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with Director Andrea Silva.

SUPERVISORS NAME: Rina Lopez
LICENSING EVALUATOR NAME: Nguyen K Tran
LICENSING EVALUATOR SIGNATURE:	DATE: 07/08/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/08/2022

LIC9099 (FAS) - (06/04)

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