<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304370427
Report Date: 01/08/2025
Date Signed: 01/09/2025 08:33:03 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/23/2024 and conducted by Evaluator Karen Navar
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20241023090439
FACILITY NAME:CHILDTIME LEARNING CENTERFACILITY NUMBER:
304370427
ADMINISTRATOR:VALENTIN, AMIEEFACILITY TYPE:
830
ADDRESS:13881 N. PROSPECT AVENUETELEPHONE:
(714) 544-6820
CITY:SANTA ANASTATE: CAZIP CODE:
92705
CAPACITY:35CENSUS: 20DATE:
01/08/2025
UNANNOUNCEDTIME BEGAN:
01:10 PM
MET WITH:Director-Aimee ValentinTIME COMPLETED:
02:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff did not ensure facility is kept free of pests.
Staff did not ensure adequate supervision was provided to children in care.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
This is an amended version of the oringinal report created on 1/08/2025.
On 1/08/2025 at 1:10 PM, Licensing Program Analyst (LPA), Karen Navar conducted an unannounced complaint inspection for the purpose of delivering findings. This is a continuation of a complaint inspection initiated on 10/25/2024.

LPA met with Director Aimee Valentin and was led on a tour of the facility both inside and outside. At 1:10 PM, LPA observed a total of 26 infants along with 7 staff.

A review of the Facility Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios. Continue to page 2.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Karen Navar
LICENSING EVALUATOR SIGNATURE:

DATE: 01/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/08/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 06-CC-20241023090439
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: CHILDTIME LEARNING CENTER
FACILITY NUMBER: 304370427
VISIT DATE: 01/08/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Page 2.
On 10/23/2024, the Orange County Child Care Office received a complaint alleging: Staff did not ensure facility is kept free of pests and Staff did not ensure adequate supervision was provided to children in care. Reporting Party (RP) stated classrooms have ants, spiders, and termites on the counters, cubby spaces and changing tables. RP also stated lack of supervision during nap time is frequent in the infant rooms and staff were on their phones while caring for infants.

During the investigation, LPA toured the facility, conducted interviews, obtained documents: Employee Handbook, Staff Roster, Children's Roster, Work Orders Sign In/Out Sheet, Staff Roster, Children's Roster, and reviewed App Watchmegrow/Sproutabout. LPA also interviewed 8 staff and 6 parents. Children interview was not conducted due to children being non-verbal.

Regarding allegation, “Classrooms have ants, spiders, and termites on the counters, cubby spaces and changing tables”: During visits on 10/25/2024 and 11/12/2024 LPA inspected classrooms, bathrooms, and playground. During inspection areas toured appeared to be clean and sanitary. LPA interviewed eight (8) staff. Seven (7) staff interviewed stated that if there is ever an insect/termite problem that it is reported to administration and a company will come out and take care of it. LPA reviewed work orders that had been submitted for the month of October 2024. LPA reviewed work orders were placed for ants and usual routine.

Regarding allegation “Staff did not ensure adequate supervision was provided to children in care”: During facility inspections on 10/25/2024 and 11/12/2024, LPA toured facility and inspected classrooms and observed 1 staff supervising 3 infants asleep in napping room and 3 staff supervising infants who were awake in carpet area of classroom. Staff interviews were conducted with eight (8) staff who stated that supervising children means that they are to watch children at all times. Six (6) staff interviewed stated that they have not witnessed infants not supervised in the nap room and two (2) staff interviewed stated that since LPA’s last visit 10/16/2024 they have not witnessed an infant not being supervised in nap room. All eight (8) staff interviewed stated cell phones are not allowed during classroom time due to supervision of children and that there is a staff policy for cell phone use in classrooms. S8 reviewed with LPA how parent/guardians have access to the video footage in Sproutabout and that they have access to it all day. S8 stated that cameras are always up and going. LPA reviewed video footage in the app called Watchmegrow of staff supporting infants in awake side and sleeping side of classroom. LPA then reviewed cameras in classrooms Todd A and Todd B showing staff supervising infants during nap time.
Continue to page 3.
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Karen Navar
LICENSING EVALUATOR SIGNATURE:

DATE: 01/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/08/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 06-CC-20241023090439
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: CHILDTIME LEARNING CENTER
FACILITY NUMBER: 304370427
VISIT DATE: 01/08/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Page 3.
During parent interviews. LPA called eight (8) parents and LPA was able to interview six (6) parents. The six (6) interviewed parents did not divulge any information pertaining to the allegation.

Based on LPA observations, interviews, and records review, the preponderance of evidence standard has not been met. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations of (1) classrooms have ants, spiders, and termites on the counters, cubby spaces and changing tables and (2) Staff did not ensure adequate supervision was provided to children in care did or did not occur; therefore, the allegations are UNSUBSTANTIATED.

Exit interview conducted and report was reviewed with Director Aimee Valentin. The Director was informed that the “Notice of Site Visit” must be posted on or adjacent to the door for 30 days. Failure to post will result in a Civil Penalty of a $100.00.
End of Report.
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Karen Navar
LICENSING EVALUATOR SIGNATURE:

DATE: 01/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/08/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3