304370721-7-12-2024-06-CC-THOO-D7NRKQ-20240730130556

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304370721
Report Date: 07/12/2024
Date Signed: 07/12/2024 09:24:26 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/13/2024 and conducted by Evaluator Dianna ValdezSantana

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20240513105701

FACILITY NAME:	ST. NORBERT CATHOLIC SCHOOL CHILDREN'S CENTER		FACILITY NUMBER:	304370721
ADMINISTRATOR:	X		FACILITY TYPE:	850
ADDRESS:	300 EAST TAFT AVENUE		TELEPHONE:	(714) 637-6822
CITY:	ORANGE	STATE: CA	ZIP CODE:	92865
CAPACITY:	60	CENSUS:	DATE:	07/12/2024
		UNANNOUNCED	TIME BEGAN:	08:45 AM
MET WITH:	Director, Kathy Koffman		TIME COMPLETED:	09:30 AM

ALLEGATION(S):

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Ratio

INVESTIGATION FINDINGS:

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On 07/12/2024 Licensing Program Analyst (LPA) Dianna Valdez Santana made an unannounced visit to St. Norbert Catholic School Children’s Center for the purpose to deliver findings of a complaint received. Upon arrival, LPA was met by Director, Kathy Koffman. Director was explained the reason for today’s visit. LPA was provided a tour of the facility; census was taken. LPA observed 1 Staff caring for 9 children present at the time of inspection.

A review of the Facility Personnel Report Summary conducted on today’s date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.
On 5/13/2024 a complaint was filed with the Licensing office stating, Staff did not ensure they were in ratio. Reporting Party (RP) stated, “There was a lot of students, about the size of 3 full classes and only 2 teachers when dropping off a child. This seems to happen on many days. This seems unsafe”. Page 1 of 2

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Dianna ValdezSantana
LICENSING EVALUATOR SIGNATURE:	DATE: 07/12/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/12/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 06-CC-20240513105701

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: ST. NORBERT CATHOLIC SCHOOL CHILDREN'S CENTER	FACILITY NUMBER: 304370721
	VISIT DATE: 07/12/2024

NARRATIVE

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During the course of investigation, LPA interviewed 2 staff members, 3 parents and 3 children.

During the staff interviews, Staff 1 (S1), disclosed that in the morning the preschool children are combined, there is about 15 children with two staff. S1 denies that the facility has ever been over-ratio. Staff 2 (S2) stated the 3 preschool classes are combined and at about 7:30am, the classes are split. S2 denied that the facility has been over-ratio and denied ever having more than 12 children per staff.

LPA reviewed children’s sign in sheets and staff timecards for May 2024, which demonstrated that the facility was not over ratio.

3 of 3 parents were interviewed, 3 of 3 parents interviewed had no issues or concerns with the daycare.

LPA interviewed 3 children and the children did not make any disclosures.

Based on LPA’s interviews and record review, there is insufficient evidence to corroborate the allegation of Staff did not ensure they were in ratio. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is UNSUBSTANTIATED.

Exit interview was conducted, and report was reviewed and discussed. Notice of Site Visit was posted during the visit. The facility representative was informed that the Notice of Site Visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100 per day. The facility was provided a copy of their appeal rights (LIC 9058 12/15) and their signature on this form acknowledges receipt of these rights.

Page 2 of 2. End of Report.

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Dianna ValdezSantana
LICENSING EVALUATOR SIGNATURE:	DATE: 07/12/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/12/2024

LIC9099 (FAS) - (06/04)

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