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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304370750
Report Date: 09/03/2024
Date Signed: 09/03/2024 10:57:50 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/27/2024 and conducted by Evaluator Aiddee Nunez
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20240627130201
FACILITY NAME:DOVE CANYON MONTESSORI SCHOOLFACILITY NUMBER:
304370750
ADMINISTRATOR:ZADEH, ATOSAFACILITY TYPE:
850
ADDRESS:31971 DOVE CANYON DRIVETELEPHONE:
(949) 589-4501
CITY:TRABUCO CANYONSTATE: CAZIP CODE:
92679
CAPACITY:72CENSUS: 27DATE:
09/03/2024
UNANNOUNCEDTIME BEGAN:
10:20 AM
MET WITH:Director, Atosa ZadehTIME COMPLETED:
11:15 AM
ALLEGATION(S):
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Facility is operating out of ratio
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPA) Aiddee Nunez conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 07/01/2024. Upon arrival LPA met with Director Atosa Zadeh to deliver complaint findings. Census was taken in each classroom and observed a total of 9 toddler age children with 2 staff members in the toddler option classrooms and 18 preschool age children with 2 staff members in the preschool classrooms.

A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

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Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Aiddee Nunez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/03/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/03/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 06-CC-20240627130201
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: DOVE CANYON MONTESSORI SCHOOL
FACILITY NUMBER: 304370750
VISIT DATE: 09/03/2024
NARRATIVE
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On 06/27/24 the Orange County Childcare Office received a complaint alleging Facility is operating out of ratio. Reporting Party (RP) stated the facility is understaffed causing them to be out of ratio. RP stated on 06/26/2024, RP observed 20 children and two (2) staff in the toddler option program room.

During the investigation, LPA Nunez conducted a facility inspection, interviewed 6 staff members, reviewed files, and obtain copies of the children’s roster, staff timecards, and children’s sign in/out sheets. Children were not interviewed due to their age and being non-verbal. On 7/8/24, LPA received the personnel report via email from the director.

On 7/1/2024, LPA interviewed 5 staff members. Staff#1 (S1) stated S1 has 11 toddlers enrolled. S1 stated the most toddlers S1 has had at a time is 10 toddlers with an assistant present. S1 stated S1 has not been alone with more than 6 toddlers. S1 is a qualified teacher with 12 ECE units including infant/toddler courses. Staff#2 (S2) stated when S1 leaves the facility, S2 was left alone supervising no more than 6 toddlers option children. S2 stated S2 has 9 ECE units but will complete the 12 ECE units in the month of July 2024. LPA reviewed S2 file and observed 9 ECE units in S2 school transcripts. Staff#4 (S4) stated S4 cannot be alone with the toddlers because S4 is currently taking 3 ECE units. S4 stated S2 will stay with the toddlers when S1 leaves the facility. S4 stated S4 will go in the toddler option classroom to assistant S2 when S2 has more than 6 toddlers. Staff#5 (S5) Also, stated when S1 leaves the facility S2 will take over the toddler option classroom. On 7/1/2024 at 9:14am when LPA arrived, LPA observed 6 toddlers with 1 staff member. LPA reviewed the children’s sign in/out sheets for 06/26/2024 and observed 6 children signed in and out in the sign in/out sheets.

On 8/15/2024, LPA called 8 parents and was able to interview 1 parent. The parent did not have any concerns with the facility.

Based on LPA’s record review, staff members, and parents interviews it was determined there was insufficient evidence that facility is operating out of ratio. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations is Unsubstantiated.

Exit interview was conducted with Director, Atosa Zadeh. Notice of Site Visit was posted during the visit. Director was informed that the notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. Director was provided a copy of their appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. First level appeals should be sent to the regional manager to the address listed above.

End of Report Page 2 of 2

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Aiddee Nunez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/03/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/03/2024
LIC9099 (FAS) - (06/04)
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