304370821-1-12-2024-06-CC-JHAN-CZTMN7-20240125084503

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304370821
Report Date: 01/12/2024
Date Signed: 01/12/2024 02:26:18 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/12/2023 and conducted by Evaluator Dean Thompson

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20231212115143

FACILITY NAME:	LAGUNA PARENT PARTICIPATION PRESCHOOL		FACILITY NUMBER:	304370821
ADMINISTRATOR:	SCHOFIELD, JACQUELINE		FACILITY TYPE:	850
ADDRESS:	23561 ALICIA PARKWAY		TELEPHONE:	(949) 583-1777
CITY:	MISSION VIEJO	STATE: CA	ZIP CODE:	92691
CAPACITY:	45	CENSUS: 15	DATE:	01/12/2024
		UNANNOUNCED	TIME BEGAN:	02:00 PM
MET WITH:	Jacqueline Schofield		TIME COMPLETED:	02:40 PM

ALLEGATION(S):

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Due to a lack of supervision daycare child was injured while in care
Facility staff withheld child’s clothing
Facility staff made inappropriate comments to day care child

INVESTIGATION FINDINGS:

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Licensing Program Analysts (LPA's) Thompson and Jung conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 12/13/2023. LPA met with Director Jacqueline Schofield to deliver complaint findings. LPA observed 15 preschool age children along with 3 preschool age staff.

A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During the visit, it was determined the facility is operating within its licensed capacity and within compliance with staffing ratios.

The Orange County Child Care Office received a complaint 12/12/2023 with three allegation (1) Due to a lack of supervision daycare child was injured while in care, (2) Facility staff withheld child’s clothing, and (3) Facility staff made inappropriate comments to day care child.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Judy Hanson	TELEPHONE: (714) 795-0415
LICENSING EVALUATOR NAME: Dean Thompson	TELEPHONE: (714) 287-0708
LICENSING EVALUATOR SIGNATURE:	DATE: 01/12/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/12/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20231212115143

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: LAGUNA PARENT PARTICIPATION PRESCHOOL	FACILITY NUMBER: 304370821
	VISIT DATE: 01/12/2024

NARRATIVE

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During the investigation, LPA interviewed the reporting party (RP), interviewed three staff, and parents.

On 12/13/2023 LPA interviewed the reporting party (RP) who stated child #1 (C1) was injured due to lack of supervision. RP stated C1 had gotten burned on the finger during an activity at the center when the child was using a hot glue gun. RP also mentioned witnessing child #2 (C2) being denied their jacket while it was raining and being told to tough it out by a staff member.

On 12/13/2023, LPA interviewed three staff. Staff stated the day the incident may have occurred, they had a low heat gun activity and an egg passing activity. Staff stated they were unsure how C1 finger was injured. Staff stated they were not made aware of C1 injury until approximately 3 hours after the glue gun activity and during the time of pickup. Staff stated C1 told them the bruise on the finger was a scratch. During the low heat gun activity, it was determined the facility was operating within its licensed capacity and within compliance with staffing ratios. All staff stated, during the low heat gun activity, only four children were allowed at the table with one staff. All staff stated their were two teachers, director, and a parent volunteer with 16 children inside the classroom.

When staff were asked about denying children their clothing, all staff stated they have never denied children their clothing or witnessed other staff denying a child their clothing. One staff stated they recall telling C2 to wait for their jacket because children were transitioning from the outside play yard into the classroom. The staff member stated they told C2 to wait until everyone is inside then they will be able to get their jacket. The staff stated the transition period took 2-3 minutes. All staff stated they have never told a child to tough it out.

LPA conducted Parent Interviews on 1/11/2024. LPA reached out to 9 parents and 3 were able to be interviewed. Parents interviewed did not divulge any information pertaining to the allegations.

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SUPERVISOR'S NAME: Judy Hanson	TELEPHONE: (714) 795-0415
LICENSING EVALUATOR NAME: Dean Thompson	TELEPHONE: (714) 287-0708
LICENSING EVALUATOR SIGNATURE:	DATE: 01/12/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/12/2024

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20231212115143

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: LAGUNA PARENT PARTICIPATION PRESCHOOL	FACILITY NUMBER: 304370821
	VISIT DATE: 01/12/2024

NARRATIVE

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Based on staff interviews, and parent interviews, the complaint alleging (1) Due to a lack of supervision day-care child was injured while in care, (2) Facility staff withheld child’s clothing, and (3) Facility staff made inappropriate comments to day care child is found to be unsubstantiated. Although the allegations may have happened or is valid, there is not enough preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are unsubstantiated.

Exit interview conducted and report was reviewed with Director Jacqueline Schofield. Notice of site visit was given and must remain posted for 30 days. Failure to comply with the posting requirements shall result in an immediate civil penalty of $100.

Appeal Rights were explained. The Director was provided with a copy of the appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager to the address listed above.

SUPERVISOR'S NAME: Judy Hanson	TELEPHONE: (714) 795-0415
LICENSING EVALUATOR NAME: Dean Thompson	TELEPHONE: (714) 287-0708
LICENSING EVALUATOR SIGNATURE:	DATE: 01/12/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/12/2024

LIC9099 (FAS) - (06/04)

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