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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304370847
Report Date: 12/19/2025
Date Signed: 12/22/2025 06:23:09 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/14/2025 and conducted by Evaluator Kathy Trinh
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20251014141448
FACILITY NAME:NOBIS PRESCHOOLFACILITY NUMBER:
304370847
ADMINISTRATOR:REYES, GAILFACILITY TYPE:
830
ADDRESS:26153 VICTORIA BLVD.TELEPHONE:
(949) 661-6258
CITY:CAPISTRANO BEACHSTATE: CAZIP CODE:
92624
CAPACITY:16CENSUS: 5DATE:
12/19/2025
UNANNOUNCEDTIME BEGAN:
09:20 AM
MET WITH:Facility Representative, Ashley HarrisTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Staff interacted with children inappropriately
INVESTIGATION FINDINGS:
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On 12/19/2025, Licensing Program Analyst (LPA), K. Trinh conducted an unannounced complaint inspection for the purpose of delivering findings. Upon arrival, LPA met with Facility Representative, Ashley Harris and was led on a tour of the facility. LPA observed a total of five (5) infants along with two (2) staff. This is a continuation of a complaint inspection initiated on 10/20/2025. A review of the Facility Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

On 10/14/2025, the Orange County Regional Child Care Licensing Office received a complaint with the following allegation: Staff interacted with children inappropriately. Reporting Party (RP) stated that Staff 1 (S1) intentionally scared Child 1 (C1) with a toy. Staff 2 (S2) then threw a squishy ball at C1.
During the investigation on 10/20/2025, LPA toured the facility and interviewed five staff members.
(Continue to page 2)
Substantiated
Estimated Days of Completion: 90
SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Kathy Trinh
LICENSING EVALUATOR SIGNATURE:

DATE: 12/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/19/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 06-CC-20251014141448
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: NOBIS PRESCHOOL
FACILITY NUMBER: 304370847
VISIT DATE: 12/19/2025
NARRATIVE
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(Page 2)
Staff 5 (S5) and Staff 6 (S6) stated that they were informed of the alleged incidents regarding staff members interacting inappropriately with children including: S1 showing the scary toy to C1 and S2 throwing the soft ball at C1. S5 and S6 stated they moved teachers to different classrooms to prevent an incident like the allegation from occurring again, and has suspended S2 for two days following the incident of S2 throwing a ball at C1. S3 shared that they were present during the alleged incident, but there was no malicious intent to scare the children. S3 explained that S1 was trying to show the other staff members which toy C1 was afraid of. C1 saw S1 holding the toy and began crying. In response, S1 left the toy outside. S5 and S6 stated they had a discussion with S1 regarding C1 being scared of the specific and not to keep the toy near C1.

On 11/07/2025 and 12/8/2025, LPA conducted parent interviews. The interviewed parent did not divulge any information pertaining to the allegation or express any concerns regarding care of the children.  

During record review, LPA obtained and reviewed written warning that was issued to S2 in which, S2 was given a final warning due to an incident that occurred in the infant classroom.

Based on LPA’s interviews and record reviews, the preponderance evidence standard has been met. Therefore, the allegation that staff interacted with children inappropriately was found to be substantiated. California Code of Regulations, Title 22, Division 12, Chapter 101223(a)(3) is being cited. See LIC9099D for deficiency cited.

Exit interview was conducted. Notice of Site Visit was posted during the visit. Facility representative, Gayle Reyes was informed that the notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100.

Appeal Rights were explained. The Director was provided with a copy of the appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager to the address listed above.

End of report.
SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Kathy Trinh
LICENSING EVALUATOR SIGNATURE:

DATE: 12/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/19/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/14/2025 and conducted by Evaluator Kathy Trinh
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20251014141448

FACILITY NAME:NOBIS PRESCHOOLFACILITY NUMBER:
304370847
ADMINISTRATOR:REYES, GAILFACILITY TYPE:
830
ADDRESS:26153 VICTORIA BLVD.TELEPHONE:
(949) 661-6258
CITY:CAPISTRANO BEACHSTATE: CAZIP CODE:
92624
CAPACITY:16CENSUS: 5DATE:
12/19/2025
UNANNOUNCEDTIME BEGAN:
09:20 AM
MET WITH:Facility Representative, Ashley HarrisTIME COMPLETED:
11:00 AM
ALLEGATION(S):
1
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5
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9
Staff are not following proper feeding methods
Infant classroom has inadequate lighting
INVESTIGATION FINDINGS:
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On 12/19/2025, Licensing Program Analyst (LPA), K. Trinh conducted an unannounced complaint inspection for the purpose of delivering findings. Upon arrival, LPA met with Facility Representative, Ashley Harris and was led on a tour of the facility. LPA observed a total of five (5) infants along with two (2) staff. This is a continuation of a complaint inspection initiated on 10/20/2025. A review of the Facility Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

On 10/14/2025, the Orange County Regional Child Care Licensing Office received a complaint with the following allegations: (1) Staff are not following proper feeding methods and (2) Infant classroom has inadequate lighting. Reporting Party (RP) stated that infants are being fed with the lights off, and that staff do not hold infants when bottle feeding. (Continue to page 2)
Unsubstantiated
Estimated Days of Completion: 90
SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Kathy Trinh
LICENSING EVALUATOR SIGNATURE:

DATE: 12/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/19/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 6
Control Number 06-CC-20251014141448
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: NOBIS PRESCHOOL
FACILITY NUMBER: 304370847
VISIT DATE: 12/19/2025
NARRATIVE
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(Page 2)
During the investigation on 10/20/2025, LPA toured the facility, observed the infant classroom, and obtained the infant classroom sign in/out sheet and photos during nap time. LPA also conducted interviews with five staff members, and two parents. LPA could not interview the children due to their age and verbal development.

Regrading allegation (1) Staff are not following proper feeding methods.
During observation conducted on 10/20/2025, LPA did not observe any staff feeding any infant inappropriately.

During staff interviews, all interviewed staff stated that staff held the infant and the bottles when feeding the infants who are unable to hold their own bottles; and for the infants who can hold the bottle by themselves, staff gave them a bottle to drink while they are laying down on the mats. 

On 11/07/2025 and 12/8/2025, LPA conducted parent interviews. The interviewed parent did not divulge any information pertaining to the allegation or express any concerns regarding care of the children.  

Regarding allegation (2): Infant classroom has inadequate lighting.
During observation on 10/20/2025, LPA observed that during nap time, the lights in the nap room were turned off and the window blinds were closed. All infant presents that day were asleep in their cribs. The lights in the adjacent infant playroom were also off, though natural light from its windows was visible from the nap room. LPA was able to see the napping infants in the napping room.

Two out of the five staff members shared that during nap time, the light in the playroom is turned off when all the infants are asleep. Staff 3 (S3) stated that the lights are dimmed, but it’s never dark when the infants are eating. Staff 4 (S4) shared that the nap room lights are always off even when the infants are awake, but the playroom lights remain on which provides a little light for the nap room. Three (3) out of five (5) interviewed staff stated they are able to have visual on children when the lights were turned off during nap time.

(Continue to page 3)
SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Kathy Trinh
LICENSING EVALUATOR SIGNATURE:

DATE: 12/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/19/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 6
Control Number 06-CC-20251014141448
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: NOBIS PRESCHOOL
FACILITY NUMBER: 304370847
VISIT DATE: 12/19/2025
NARRATIVE
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(Page 3)

On 11/07/2025 and 12/8/2025, LPA conducted parent interviews. The interviewed parent did not divulge any information pertaining to the allegation or express any concerns regarding care of the children.  

Based on LPAs observations and interviews, the preponderance evidence of (1) Staff are not following proper feeding methods and (2) Infant classroom has inadequate lighting has not been met. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

Exit interview was conducted. Notice of Site Visit was posted during the visit. Facility representative was informed that the notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100.

Appeal Rights were explained. The Director was provided with a copy of the appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager to the address listed above.

End of report.
SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Kathy Trinh
LICENSING EVALUATOR SIGNATURE:

DATE: 12/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/19/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 6
Control Number 06-CC-20251014141448
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: NOBIS PRESCHOOL
FACILITY NUMBER: 304370847
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/19/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
01/16/2026
Section Cited
CCR
101223
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101223 (a) The licensee shall ensure that each child is accorded the following personal rights: (3) To be free from... actions of a punitive nature...
This requirement is not met as evidenced by:
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Following the incident, the Director and Acting Director have made staffing changes. S2 was given a warning and placed on administrative leave for two days. Director indicated that she would provide staff training on Personal Rights and will submit proof of training to LPA by due date.
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Based on interviews, the facility did not comply with the section cited above in that interviewed staff reported to have witnessed or was aware that S1 showed a toy to C1 knowing C1 was fearful of that toy, and that S2 threw a soft ball at C1, which poses an potential health, safety, or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Kathy Trinh
LICENSING EVALUATOR SIGNATURE:

DATE: 12/19/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/19/2025
LIC9099 (FAS) - (06/04)
Page: 6 of 6