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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304370877
Report Date: 04/16/2025
Date Signed: 04/16/2025 12:55:06 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/10/2025 and conducted by Evaluator Sarah Garcia
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20250210102557
FACILITY NAME:CROSSPOINTE-IKIDS PRESCHOOLFACILITY NUMBER:
304370877
ADMINISTRATOR:RENEE DURANFACILITY TYPE:
830
ADDRESS:612 NORTH ROSE DRIVETELEPHONE:
(714) 961-5437
CITY:PLACENTIASTATE: CAZIP CODE:
92870
CAPACITY:24CENSUS: 16DATE:
04/16/2025
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Cynthia Gough, DirectorTIME COMPLETED:
01:00 PM
ALLEGATION(S):
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Staff threw toys at daycare child.
Staff left daycare child crying for a period of time.
Staff handled child in a rough manner.
The facility is not kept clean and orderly.
Staff do not provide children with adequate supervision.
Facility does not report incidents in a timely manner.
INVESTIGATION FINDINGS:
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On 4/16/2025 at 11:00am, Licensing Program Analyst (LPA) Sarah Garcia conducted an unannounced complaint inspection to deliver the findings for the above allegations. This is a continuation of the investigation initiated on 02/12/2025 and 04/03/2025. Upon arrival, LPA met with Director, Cynthia Gough. Director guided LPA on a walkthrough of the facility and took a census. Total census was 16 infants and 6 staff.

A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

The Department received a complaint on 2/10/2025 alleging (1) Staff threw toys at daycare child, (2) Staff left daycare child crying for a period of time.

Continued on Page 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Sarah Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 04/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/16/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 06-CC-20250210102557
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: CROSSPOINTE-IKIDS PRESCHOOL
FACILITY NUMBER: 304370877
VISIT DATE: 04/16/2025
NARRATIVE
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During the course of the investigation, additional allegations regarding (3) Staff handled child in a rough manner, (4) The facility is not kept clean and orderly, (5) Staff do not provide children with adequate supervision, (6) facility does not report incidents in a timely manner were discovered.

During the investigation, LPA Garcia interviewed staff, reporting party, and children’s authorized representatives, obtained facility correspondence, employee handbook, family handbook, incident reports from the month of February and sleep logs from the month of February through March, and children’s roster.
All staff interviewed stated they have never staff thrown toys at a daycare child, left daycare child crying for a period of time, handled child in a rough manner, they always provide children with adequate supervision and report incidents in a timely manner. All staff stated the facility is cleaned throughout the day by staff and a third party company cleans every night. All staff stated they report incidents via the app, or an incident report and the director is available to step into the classrooms as well.

Based on record review, the sleep logs are being conducted every 15 minutes and in compliance. Incident reports are being completed and provided to children's authorized representative in a timely manner.

Throughout the investigation, LPA interviewed children’s authorized representatives. Representatives interviewed shared feedback regarding their enrollment experience, there was not evidence to corroborate the allegations.

Based on interviews and record review, the allegations that: (1) Staff threw toys at daycare child, (2) Staff left daycare child crying for a period of time, (3) Staff handled child in a rough manner, (4) The facility is not kept clean and orderly, (5) Staff do not provide children with adequate supervision, (6) facility does not report incidents in a timely manner are unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

Exit interview conducted and report was reviewed with the Director, Cynthia Gough. No deficiencies cited. A notice of site visit was given and must remain posted for 30 days.
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Sarah Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 04/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/16/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2