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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304370919
Report Date: 07/15/2021
Date Signed: 07/15/2021 02:08:29 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/20/2021 and conducted by Evaluator Jordann Nelson
COMPLAINT CONTROL NUMBER: 06-CC-20210420130949
FACILITY NAME:LITTLE BLESSINGS PRESCHOOL ACADEMYFACILITY NUMBER:
304370919
ADMINISTRATOR:HERNANDEZ, ROXANNEFACILITY TYPE:
850
ADDRESS:1026 S. EAST STREETTELEPHONE:
(714) 336-4242
CITY:ANAHEIMSTATE: CAZIP CODE:
92805
CAPACITY:48CENSUS: 27DATE:
07/15/2021
UNANNOUNCEDTIME BEGAN:
08:45 AM
MET WITH:Roxanne HernandezTIME COMPLETED:
09:45 AM
ALLEGATION(S):
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Observance of over 14 preschool children to one staff.
Child is picked up with soiled diapers and has developed diaper rashes. She is picked up with dirty hands and dried up boogers.
Staff was observed using cellphones during business hours.
Construction materials such as paint cans and debris accessible to day-care children.
Parent was not informed of a stomach bug happening at the facility.
INVESTIGATION FINDINGS:
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On 07/15/2021 Licensing Program Analyst (LPA) Jordann Nelson conducted an announced complaint visit regarding the allegation listed above with Director Roxanne Hernandez. A review of the Facility Personnel Summary on the above date indicates that all staff have criminal background clearance check clearances and are properly associated to the center.

On 04/20/21 a complaint was filed with the Department alleging the following allegations Observance of over 14 preschool children to one staff, child picked up with soiled diapers and has developed diaper rashes. Child is picked up with dirty hands and dried up boogers, Staff was observed using cellphones during business hours, construction materials such as paint cans and debris accessible to day-care children, and Parent was not informed of a stomach bug happening at the facility.

continued on page 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Jordann Nelson
LICENSING EVALUATOR SIGNATURE:

DATE: 07/15/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/15/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 06-CC-20210420130949
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: LITTLE BLESSINGS PRESCHOOL ACADEMY
FACILITY NUMBER: 304370919
VISIT DATE: 07/15/2021
NARRATIVE
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During the investigation, LPA Nelson observed at the daycare center during normal operating hours. The two-year-old classroom was observed during class time on 04/22/2021 at 3:30 PM, 05/24/2021 at 2:00 pm and on 07/15/21 at 9:00 am and 11:30 a.m. LPA Nelson conducted interviews with the center director, LPA interviewed three teachers, four parents and four children were interviewed.

Interviews with parents were conducted, there was no disclosures made. The parent in question could not confirm the exact number of children in the room rather one teacher was observed from the doorway. Interviews with director confirmed that staffing ratios are always (1:12) in the preschool classroom. All three of the teachers did not disclose any issues of being out of ratio while working with their students. LPA Nelson conducted a record reviews of the sign in and out sheets from April 2021 to June of 2021 and no issues were noted during that record audit. Staff schedules were also reviewed from April to June 2021 as staffing ratios were in place during center operating hours in the designated preschool classrooms.

Interviews were conducted with the parent in question and the director. The parent in question stated that her child was picked up in soiled diapers but could not recall the date of the alleged occurrence. The director stated that the child in question would not have been permitted to go home with an unchanged diaper or a unkept face. The toddler teacher interviewed stated that she was not informed by the parent of any diaper rash issues. The toddler teacher makes sure when children come in from playing or after eating that they help the children wash up when transitioning from various activities throughout the day. The teacher did not observe the child in question face or hands being unkept or unsanitary. None of the parents made any disclosures about the sanitary issues when picking their children up from preschool. Interviews were conducted with the children who all stated that they wash their hands after playing outside.

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SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Jordann Nelson
LICENSING EVALUATOR SIGNATURE:

DATE: 07/15/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/15/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 06-CC-20210420130949
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: LITTLE BLESSINGS PRESCHOOL ACADEMY
FACILITY NUMBER: 304370919
VISIT DATE: 07/15/2021
NARRATIVE
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Interviews were also conducted with the teachers who all stated that they do use their cell phones to communicate with one another rather it is just to call or send a brief text. The director confirmed this is a form of communication among the staff. One parent had a concern as they were not heard when they arrived at the school no other parents disclosed any issues regarding the cell phones being used as a form of communication among the teachers.

Interviews were conducted with the staff and parents regarding the construction materials outside. Children were also interviewed, all stated that they never play in the construction area. The parent in question stated since the initial observation of the construction area that significant progress and clean up to the construction area has taken place, and is no longer a safety risk to children. LPA Nelson observed the construction materials there was yellow tape section off, and children were not near the construction materials. Parents did not have any concerns regarding construction materials the director and the teacher stated that the children are never permitted to play or be in construction area.

The allegation is that a parent was not informed about the stomach bug being present at the facility. The parent in question said that she received a group text from the director but wanted more information from the director. The center director and teacher disclosed that she does group text parents for updates and shares any health related concerns.

continued on page 4.

SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Jordann Nelson
LICENSING EVALUATOR SIGNATURE:

DATE: 07/15/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/15/2021
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 06-CC-20210420130949
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: LITTLE BLESSINGS PRESCHOOL ACADEMY
FACILITY NUMBER: 304370919
VISIT DATE: 07/15/2021
NARRATIVE
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Based on interviews conducted and conflicting information with Observance of over 14 preschool children to one staff, child picked up with soiled diapers and has developed diaper rashes. She is picked up with dirty hands and dried up boogers, Staff was observed using cellphones during business hours, and Construction materials such as paint cans and debris accessible to day-care children, Parent was not informed of a stomach bug although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

Exit interview was conducted Report was read to Director Roxanne Hernandez. A copy of the report along with Appeal Rights were provided. All appeals must be in writing and received by the Licensing office within 15 business days. End of report.

SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Jordann Nelson
LICENSING EVALUATOR SIGNATURE:

DATE: 07/15/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/15/2021
LIC9099 (FAS) - (06/04)
Page: 4 of 4