304370933-7-21-2023-06-CC-PMAA-CU9VSC-20230731164119

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304370933
Report Date: 07/21/2023
Date Signed: 07/21/2023 10:43:11 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/05/2023 and conducted by Evaluator Romelia M Castanon

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20230505145443

FACILITY NAME:	RAINBOW KIDS ACADEMY		FACILITY NUMBER:	304370933
ADMINISTRATOR:	CYRANO ANTONY		FACILITY TYPE:	850
ADDRESS:	12914 HAZEL AVENUE		TELEPHONE:	(714) 638-8210
CITY:	GARDEN GROVE	STATE: CA	ZIP CODE:	92841
CAPACITY:	53	CENSUS: 7	DATE:	07/21/2023
		UNANNOUNCED	TIME BEGAN:	08:00 AM
MET WITH:	Director Evelyn Rodriguez		TIME COMPLETED:	10:00 AM

ALLEGATION(S):

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Staff member hit daycare child
Staff member handled daycare child in a rough manner

INVESTIGATION FINDINGS:

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On 07/21/2023, Licensing Program Analyst (LPA) Romy Castanon made an unannounced visit to the facility to deliver findings of a complaint that was received at the Orange County Regional Child Care Program Office. LPA met with Director Evelyn Rodriguez and explained the reason for today’s visit. Observed at the time of the visit was a total of 7 children and 2 staff members.

A review of the Facility Personnel Report Summary on 07/21/2023 indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

On 05/05/2023, the Regional Office received a complaint report alleging 1) staff member hit daycare child and 2) staff member handled daycare child in a rough manner. LPA interviewed RP on 05/08/2023.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Rina Lopez
LICENSING EVALUATOR NAME: Romelia M Castanon
LICENSING EVALUATOR SIGNATURE:	DATE: 07/21/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/21/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20230505145443

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: RAINBOW KIDS ACADEMY	FACILITY NUMBER: 304370933
	VISIT DATE: 07/21/2023

NARRATIVE

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RP stated they were encouraged to report their concerns to the Director or other agencies as necessary. RP reported Child #1 (C1) has stated comments in the past, such as, their teacher is sad, mean, angry and hit them. RP remembers C1 coming home with a red mark on their right hand sometime in February. RP was informed that C1 was having a difficult time during naptime and misbehaving. RP was also informed that C1 had been picked up aggressively from their mat after naptime by S1.

On 05/09/2023, LPA conducted an initial visit. During the visit, LPA was able to interview the Director and 2 staff members. LPA conducted classroom observation and attempted to interview C1, but they refused. LPA was also able to speak with the facility owner and the Area Manager. LPA made a second visit on 05/22/2023 interviewed 1 staff member. On 05/31/2023, LPA interviewed the last 2 staff members. LPA interviewed 6 children on 07/18/2023.

5 out of 5 staff members were able to provide LPA with examples of procedures when dealing with difficult behaviors such as redirection or notifying the Director. 5 out of 5 staff acknowledged being mandated reporter and its responsibilities. 3 out of 5 staff members stated they have not observed any form of maltreatment from staff toward the children. All staff interviewed denied hitting or rough handling Child #1.

During the course of LPA’s investigation, LPA was informed the facility conducted their own internal investigation in relation to the complaint allegations. The facility concluded the claims being made and all information gathered were determined to be gossip.

LPA interviewed 3 out of 5 parents. There were no disclosures made during the interviews. LPA interviewed 6 children and they did not provide any information pertaining to the claims of the complaint.

Based on LPA’s interviews conducted, the allegation 1) staff member hit daycare child 2) staff member handled daycare child in a rough manner may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated.

Exit interview conducted and report was reviewed with Director Evelyn Rodriguez. Director was provided a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. A notice of site visit was given and must remain posted for 30 days.

End of Report

SUPERVISORS NAME: Rina Lopez
LICENSING EVALUATOR NAME: Romelia M Castanon
LICENSING EVALUATOR SIGNATURE:	DATE: 07/21/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/21/2023

LIC9099 (FAS) - (06/04)

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