304370933-6-17-2025-06-CC-MMAE-DJ6QM9-20250701121708

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304370933
Report Date: 06/17/2025
Date Signed: 06/17/2025 11:12:21 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/29/2025 and conducted by Evaluator Dianna ValdezSantana

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20250129102320

FACILITY NAME:	RAINBOW KIDS ACADEMY		FACILITY NUMBER:	304370933
ADMINISTRATOR:	CYRANO ANTONY		FACILITY TYPE:	850
ADDRESS:	12914 HAZEL AVENUE		TELEPHONE:	(714) 638-8210
CITY:	GARDEN GROVE	STATE: CA	ZIP CODE:	92841
CAPACITY:	53	CENSUS: 28	DATE:	06/17/2025
		UNANNOUNCED	TIME BEGAN:	09:15 AM
MET WITH:	Facility Representative, Nancy Dizon		TIME COMPLETED:	11:15 AM

ALLEGATION(S):

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Staff inappropriately discipline children in care.
Staff inappropriately spoke to child in care.
Staff handled child in a rough manner resulting in child being injured.

INVESTIGATION FINDINGS:

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On 6/17/2025, Licensing Program Analyst (LPA) D. Valdez Santana conducted an unannounced complaint visit to deliver the complaint findings. LPA met with Facility Representative, Nancy Dizon at approximately 9:15am. Program Director, Margarita Calero was not present at the time of inspection. LPA stated the purpose of the visit. LPA toured the facility, and census was taken in individual classrooms. Classroom #1 had 5 children and 1 staff and classroom #2 had 10 children and 2 staff and classroom #3 had 10 children and 1 staff. The overall observed census was 28 children and 5 staff.
A review of the Facility Personnel Report Summary conducted on today’s date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. On 1/29/2025, the Orange County Child Care Office received a complaint alleging: (1) Staff inappropriately discipline children in care, (2) Staff inappropriately spoke to child in care and (3) Staff handled child in a rough manner resulting in child being injured.
During the investigation, LPA Valdez Santana interviewed 6 staff members, 4 children, and 4 parents. LPA obtained a copy of the Children’s Roster and Personnel Report. Page 1 of 3

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Dianna ValdezSantana
LICENSING EVALUATOR SIGNATURE:	DATE: 06/17/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 06-CC-20250129102320

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: RAINBOW KIDS ACADEMY	FACILITY NUMBER: 304370933
	VISIT DATE: 06/17/2025

NARRATIVE

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LPA also obtained a copy of the unusual incident report and an "Employee Disciplinary Action Form" of a former employee, Adult 1 (A1). LPA also obtained a copy of the Police Report and Child Protective Services Report.
Regarding the allegation “Staff inappropriately discipline children in care”, six (6) out of six (6) staff denied violating children’s rights, staff stated they speak to the child and redirect them. Staff #1 (S1) was in the classroom at the time of the alleged incident and denied seeing S6 treat C1 in a rough manner. S1 stated S6 was sitting down on a chair and C1 was on the cot and was squirming around. C1’s legs were on the cubbies, and S6 brought C1’s legs down and fixed C1 on the cot. S1 did not see S6 pull C1 or roughly place C1’s head on the cot. C1 was crying because S2 had left the classroom, so C1 was upset. S1 went to console C1 and reminded C1 that S2 was coming back and then C1 fell asleep. S2 stated S2 was told that C1 told C1’s mom, that someone pulled C1’s hair and was told C1 was bad and needed to go to sleep. C1 was shown pictures of the staff and C1 pointed out S6. S2 also disclosed never seeing S6 physically hurt a child in the past, S6 is firm, but S2 hasn’t observed S6 being rough. S3, S4 and S5 denied seeing S6 mistreat any children. S6 stated trying to get C1 to get back on the cot three times because C1 and other kids were running around. Staff do not force children to sleep but staff try to direct children to the cots so that everyone is safe. There is a little couch with books if children don’t want to be on their cots. S6 stated after trying 3 times with C1, S1 took over with C1 and was able to help C1 sleep.

Four (4) interviewed parents stated they had no concerns about the facility and did not disclose any information related to the allegation. LPA obtained the police report, stating “no criminal offense, investigation was closed”. LPA also obtained the Child Protective Services Report stating, case was closed, “evaluated out already handled by law enforcement”. Based on observation, record reviews, and interviews there is not a preponderance of evidence to prove that Staff inappropriately discipline children in care.

Regarding the allegation, “Staff inappropriately spoke to child in care”. Six (6) out of six (6) staff denied speaking inappropriately to children in care. S1 stated not seeing staff ever speak inappropriately to children in care, S1 has seen staff be firm but not rough. S1 disclosed being a bit loud but not mean. S2 stated S1 yells at the children; the tone is loud. The former Director was aware and had meetings with staff reminding staff how to treat the children and S1 has gotten better. S3 denied ever speaking to children inappropriately or ever observing any staff speak inappropriately to children. S4 stated staff do not speak inappropriately to children, sometimes staff speak loudly to get attention but not in rough manner. S5 denied staff speak inappropriately to children, teachers get their attention but not in a rough tone. Page 2 of 3

SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Dianna ValdezSantana
LICENSING EVALUATOR SIGNATURE:	DATE: 06/17/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2025

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 06-CC-20250129102320

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: RAINBOW KIDS ACADEMY	FACILITY NUMBER: 304370933
	VISIT DATE: 06/17/2025

NARRATIVE

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S6 stated Personally, S6 has not spoken inappropriately to children, staff can be firm with a kid but not in a rough tone. The staff are firm, but they don’t yell. Four (4) out of four (4) children interviewed they did not make any disclosures regarding the allegation. Four (4) out of four parents interviewed did not make any disclosures.

Based on LPA's interviews and observations, there is not a preponderance of evidence to prove that Staff inappropriately spoke to child in care.

Regarding the allegation, “Staff handled child in a rough manner resulting in child being injured.” S1 denied ever pinching C2 and disclosed hearing about an incident with C2 getting injured. S1 stated S1 did not see it but heard about the incident, it was last year a former staff, Adult 1 (A1) pulled C2 causing C2 to accidentally hit their head on the door; S1 believes an ouch report was made. S2 disclosed of an incident from last year involving A2 that accidentally bumped into C2 causing the child to hit their head. S3, S4 and S5 denied knowing of S2 pinching C2 or of another incident with C2 accidentally getting a head injury due to a former staff, A1. S6 stated a former staff, A2 informed S6 about the incident with C2 and A1. The former staff, A1 was written up for accidentally causing the child’s injury and stated parents were informed about the incident. Four (4) out of four (4) children interviewed did not make any disclosures. Four (4) out of four (4) parents interviewed did not make any disclosures. The facility provided a copy of an “Employee Disciplinary Action Form” regarding the incident and the employee is no longer at the facility. LPA attempted to obtain ouch report, but facility was not able to provide the report upon request.

Based on LPA's interviews and observations, there is not a preponderance of evidence to prove that Staff handled a child in a rough manner resulting in child being injured.

Based on the information gathered from LPAs’ interviews, observation, and records reviewed, the preponderance of the evidence has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations of Staff inappropriately discipline children in care, Staff inappropriately spoke to child in care, and Staff handled child in a rough manner resulting in child being injured, did or did not happen; therefore, the allegations are UNSUBSTANTIATED.

Exit interview was conducted, and report was reviewed and discussed. Notice of Site Visit was posted during the visit. The facility representative was informed that the Notice of Site Visit must be posted for 30 consecutive days. Page 3 of 3. End of Report.

SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Dianna ValdezSantana
LICENSING EVALUATOR SIGNATURE:	DATE: 06/17/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2025

LIC9099 (FAS) - (06/04)

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