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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304370957
Report Date: 09/25/2025
Date Signed: 09/25/2025 10:51:17 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/30/2025 and conducted by Evaluator Anna Francesca Chan
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20250730084247
FACILITY NAME:MILESTONES MONTESSORI OF IRVINEFACILITY NUMBER:
304370957
ADMINISTRATOR:GOLDEN, KRISTELFACILITY TYPE:
830
ADDRESS:16601 ARMSTRONG AVENUETELEPHONE:
(949) 553-0555
CITY:IRVINESTATE: CAZIP CODE:
92606
CAPACITY:40CENSUS: 35DATE:
09/25/2025
UNANNOUNCEDTIME BEGAN:
09:20 AM
MET WITH:Director Kristel GoldenTIME COMPLETED:
10:30 AM
ALLEGATION(S):
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Teacher qualifications
INVESTIGATION FINDINGS:
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On 9/25/2025, at 9:20AM Licensing Program Analyst (LPA) Anna Chan conducted an unannounced Complaint investigation inspection for the purpose of delivering the findings for the investigation initiated on 8/6/2025. Upon arrival, LPA met with Director Kristel Golden. LPA informed the Director of the purpose of visit. Census was taken. LPA observed 35 infant children and 11 staff.

The Department received a complaint on 7/30/2025 alleging Teacher qualifications.

Reporting Party (RP) stated Staff are not qualified in the infant room.

During the investigation, LPA interviewed 8 staff members, 2 parents, and reviewed facility records. No children interview conducted due to children being non-verbal.

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Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Anna Francesca Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 09/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/25/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 06-CC-20250730084247
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: MILESTONES MONTESSORI OF IRVINE
FACILITY NUMBER: 304370957
VISIT DATE: 09/25/2025
NARRATIVE
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On 8/6/25, during the facility walkthrough, LPA observed Staff 2 (S2) who is a Lead Teacher in Pink (#116) and Staff 5 (S5) Assistant Teacher/Floater supervising 4 infants in the Pink Room (Infant room).

Based on records reviewed, Staff 2 (S2) has 12 Early Childhood Education (ECE) units but did not have Infant/Toddler units. Staff 5 (S5), on the other hand, is an aide and no ECE units.

LPA interviewed, Executive Director Wendy Newton who stated S2 does not have infant/toddler units and is not enrolled in any infant/toddler class. Ms. Newton also stated S5 is a teacher’s assistant and does not have any ECE units.

LPA interviewed 2 parents and none of the parents interviewed disclosed any information that could support the allegation.

Based on observation, interview and record review, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. See LIC9099D for one (1) Type B deficiency cited.

Exit interview was conducted with Director Kristel Golden. Report and deficiency were discussed. The Notice of Site Visit was posted and must remain posted for 30 consecutive days. Appeal Rights were provided.

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SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Anna Francesca Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 09/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/25/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 6
Control Number 06-CC-20250730084247
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: MILESTONES MONTESSORI OF IRVINE
FACILITY NUMBER: 304370957
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/25/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/24/2025
Section Cited
CCR
101416.2(c)(1)(A)
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101416.2(c)(1)(A) Infant Care Teacher Qualifications and Duties
(c) To be a fully qualified infant care teacher...(1) Completion, with passing grades, of 12 postsecondary semester or equivalent quarter units in early childhood... (A) At least three of the units required in (c)(1) above shall be related
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Director stated Staff 2 are now currently enrolled in Infant/toddler Growth and Development units and will conclude in October 2025. And staff 5 is currently enrolled in infant development class and will conclude Dec 2025. Director stated they will submit teacher exception to LPA.
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to the care of infants... This requirement was not met as evidenced by: Based on observation, interview and record reviews, Staff 2 does not have infant/toddler units and is not enrolled in any infant/toddler class, and Staff 5 is an aide with no ECE units, both staff were at the Pink room #116 (infant room). This poses a potential risk to health and safety of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Anna Francesca Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 09/25/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/25/2025
LIC9099 (FAS) - (06/04)
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