304370976-8-31-2026-06-CC-TNGN-DXJVU2-20260902164400

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304370976
Report Date: 08/31/2026
Date Signed: 08/31/2026 03:31:41 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/26/2026 and conducted by Evaluator Long Pham

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20260626081019

FACILITY NAME:	CRESCENT HEAD START		FACILITY NUMBER:	304370976
ADMINISTRATOR:	COLEMAN-JONES, KYA		FACILITY TYPE:	850
ADDRESS:	5600 CRESCENT AVENUE		TELEPHONE:	(714) 241-8920
CITY:	BUENA PARK	STATE: CA	ZIP CODE:	90620
CAPACITY:	30	CENSUS: 15	DATE:	08/31/2026
		UNANNOUNCED	TIME BEGAN:	01:00 PM
MET WITH:	Teacher Lisa Eden		TIME COMPLETED:	04:00 PM

ALLEGATION(S):

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Staff pushed child in care.
Staff do not provide adequate supervision.

INVESTIGATION FINDINGS:

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On August 31, 2026, at 1:00pm, Licensing Program Analyst (LPA) Long Pham conducted an unannounced complaint inspection for the purpose of delivering findings. Upon arrival, LPA met with the teacher Lisa Eden and was led on a tour of the facility. LPA observed a total of 4 staff, and 15 napping preschool children. This is a continuation of a complaint inspection initiated on 06/30/2026. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

A review of the Facility Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

On 06/26/2026, the Orange County Child Care Office received a complaint alleging 1) Staff pushed child in care, and 2) Staff are not adequately supervising day care children.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Long Pham
LICENSING EVALUATOR SIGNATURE:	DATE: 08/31/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/31/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20260626081019

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: CRESCENT HEAD START	FACILITY NUMBER: 304370976
	VISIT DATE: 08/31/2026

NARRATIVE

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Reporting Party (RP) reported that on 08/13/2025, when dismissing children to wash their hands, the staff #1 (S1) pushed the child #1 (C1) down. RP also stated that the staff #2 (S2) is often on the Ipad, and not supervising the children.

During the investigation, LPA toured the facility, interviewed 5 staff, 5 parents, 4 children, the reporting party, reviewed Staff #1 (S1)’s statement, and reviewed pertinent documents. LPA attempted to interview Child 1 (C1); however, C1 was no longer enrolled at the facility and could not be interviewed.

Regarding the allegation of “Staff pushed child in care.”

During the inspection on 6/30/2026, LPA reviewed the coach and counsel memorandum. The facility determined that the staff #1 (S1)'s actions were intended to protect the safety of the children and prevent injury. There was no evidence that the staff #1 (1) intentionally harmed the child #1 (C1).

During the staff interview, 5 out of 5 staff denied the allegation of “Staff pushed child in care.” All 5 staff stated that they have never seen any staff push or retrain any child at the facility. The staff #1 (S1) stated that during transition, closing out from choice time, when children were dismissed a few at a time to go wash their hands getting ready for lunch, suddenly the child #1 (C1) was running at full speed toward S1 and other children. S1 was concerned that C1 could injure C1 and other children. Therefore, S1 raised their hand in a stop gesture in an attempt to slow C1 down. C1 was running too fast to stop, made contact with S1’s outstretched hand, and fell onto C1’s bottom. S1’s intention was to protect C1 and other children from harm.

Regarding the allegation of “Staff do not provide adequate supervision.”

During the staff interview, 5 out of 5 staff denied the allegation of “Staff do not provide adequate supervision.” All 5 staff stated that they always provide 100 percent visual supervision to all the children in care; they have never seen any staff use the Ipad for personal purposes. The staff #2 (S2) stated that S2 only uses the Ipad for work related, such as child’s observation, record meals, and parents sign in and out.

During the children interview, all 4 interviewed children did not provide any information related to the allegations.
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SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Long Pham
LICENSING EVALUATOR SIGNATURE:	DATE: 08/31/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/31/2026

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20260626081019

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: CRESCENT HEAD START	FACILITY NUMBER: 304370976
	VISIT DATE: 08/31/2026

NARRATIVE

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During the parent interview, all 5 interviewed parents did not divulge any information pertaining to the allegations or express any concerns regarding care of the children.

Based on LPA’s interviews, and records review, the preponderance evidence of 1) Staff pushed child in care, and 2) Staff are not adequately supervising day care children has not been met. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are unsubstantiated.

Exit interview was conducted and report was reviewed with the Facility Representative Lisa Eden.

Notice of Site Visit was posted during the visit. The facility representative was informed that the notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100.

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SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Long Pham
LICENSING EVALUATOR SIGNATURE:	DATE: 08/31/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/31/2026

LIC9099 (FAS) - (06/04)

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