304370982-8-9-2021-06-CC-PMAA-C5R6VF-20210809210836

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304370982
Report Date: 08/09/2021
Date Signed: 08/09/2021 05:19:18 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/11/2021 and conducted by Evaluator Jordann Nelson

COMPLAINT CONTROL NUMBER: 06-CC-20210511130059

FACILITY NAME:	BIG ADVENTURE, INC.		FACILITY NUMBER:	304370982
ADMINISTRATOR:	THORNLEY,J & LAUTURE,C.		FACILITY TYPE:	850
ADDRESS:	2219 W ORANGE AVENUE		TELEPHONE:	(714) 535-4312
CITY:	ANAHEIM	STATE: CA	ZIP CODE:	92804
CAPACITY:	53	CENSUS: 30	DATE:	08/09/2021
		UNANNOUNCED	TIME BEGAN:	03:00 PM
MET WITH:	Jean Thornley		TIME COMPLETED:	03:30 PM

ALLEGATION(S):

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Day-care child sustained injury while in care
Facility failed to seek medical attention for child in a timely manner

INVESTIGATION FINDINGS:

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This is an ammended report for the visit conducted 08/09/2021
On 08/09/2021 Licensing Program Analyst (LPA) Jordann Nelson conducted a tele inspection announced complaint visit regarding the allegation listed above with Director Jean Thornley.

A review of the Facility Personnel Summary on the above date indicates that all staff have criminal background clearance check clearances and are properly associated to the center. On 04/19/2021 a complaint was filed with the Department that a Day care child sustained an injury while in care, and that the Facility failed to seek medical attention in a timely manner.

During the investigation, LPA Nelson observed at the daycare center during normal operating hours. The two-year-old classroom was observed during class time on 05/06/2021 at 10:00 am. Interviews were conducted on 05/06/2-21 with the center director, assistant director, three teachers and four parents were interviewed, and four children out of six children were interviewed in regard to the above allegations.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Patricia Magana	TELEPHONE: (714) 703-2821
LICENSING EVALUATOR NAME: Jordann Nelson	TELEPHONE: (714) 743-8228
LICENSING EVALUATOR SIGNATURE:	DATE: 08/09/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/09/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 06-CC-20210511130059

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: BIG ADVENTURE, INC.	FACILITY NUMBER: 304370982
	VISIT DATE: 08/09/2021

NARRATIVE

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*This page has been amended

continued from page 1 Interviews were conducted with the director and the assistant director. During the investigation both the center director and assistant director stated that they were told by teacher #1 that child#1 loss their footing getting up from a table in the two-year-old classroom. Both the director and the assistant director stated that there was no visible injury or blood on child#1’s face when they saw child #1 . The staff did not seek medical attention based on child#1 was not complaining of pain or discomfort. The staff did not see any blood on child#1’s clothing.

Interviews with three teachers were conducted. Teacher#1 who observed child#1 lose their footing getting up from the table, Teacher #1 stating she asked child#1 how they were doing, child#1 did not cry and continued to go through the day with no visible injury or blood on the child in question’s face. Child#1 question did not complain to the teacher of any pain on 04/19/21 the date child#1 stumbled out of their chair. Interviews with two other teachers stated that they were not aware of the incident, both teachers stated if medical attention is needed the school procedure is to notify the child parent by phone and seek medical attention if warranted.

Interviews were conducted with four children. All children confirmed during the interview process that if they got hurt that they would inform their teacher, all stated they would get the help they are seeking. Three of the four children were qualified regarding their ability to fully answer the questions asked of them. LPA attempted to interview child#1 but due to child#1’age and limited vocabulary child#1 could not provide clear information or details about the incident.

Interviews were conducted with four parents whose children attend the school. The parents who were interviewed were satisfied with the services provided by the school. The parents did not raise any concerns regarding the care being provided their children. Parent #1 was concerned on why the facility failed to provide immediate medical attention or that a call was not made to them. LPA asked parent#1 for medical records of the said injury, none were provided to LPA. LPA asked parent#1 when the child#1 was taken to the dentist, parent stated child#1 was taken to the dentist two days later 04/21/21. LPA asked parent #1 for dentist of the dental visit, parent#1 did not provide any medical information, only a picture of child#1 teeth. LPA to date has not received any medical report for child#1s visit on 04/21/21.

Based on interviews conducted child#1 fell while getting up from chair, staff at the school assessed child#1 and based on child#1 observation and questioning child #1 about injury, it was determined by staff that child#1 did not need medical attention. Facility failed to seek medical attention for child in a timely manner although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. continued on page 3.

SUPERVISOR'S NAME: Patricia Magana	TELEPHONE: (714) 703-2821
LICENSING EVALUATOR NAME: Jordann Nelson	TELEPHONE: (714) 743-8228
LICENSING EVALUATOR SIGNATURE:	DATE: 08/09/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/09/2021

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 06-CC-20210511130059

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: BIG ADVENTURE, INC.	FACILITY NUMBER: 304370982
	VISIT DATE: 08/09/2021

NARRATIVE
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32	Exit interview was conducted Report was read to Director Jean Thornley. A copy of the report along with Appeal Rights were provided. All appeals must be in writing and received by the Licensing office within 15 business days. End of report.

SUPERVISOR'S NAME: Patricia Magana	TELEPHONE: (714) 703-2821
LICENSING EVALUATOR NAME: Jordann Nelson	TELEPHONE: (714) 743-8228
LICENSING EVALUATOR SIGNATURE:	DATE: 08/09/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/09/2021

LIC9099 (FAS) - (06/04)

Page: 3 of 3