304370984-3-9-2021-06-CC-THOO-BZ4N9S-20210314101622

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304370984
Report Date: 03/09/2021
Date Signed: 03/09/2021 01:35:08 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/19/2020 and conducted by Evaluator Tina Nguyen

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20200819092056

FACILITY NAME:	BIG ADVENTURE, INC.		FACILITY NUMBER:	304370984
ADMINISTRATOR:	MCKENZIE, LAKESHIA		FACILITY TYPE:	840
ADDRESS:	2219 W ORANGE AVENUE		TELEPHONE:	(714) 535-4312
CITY:	ANAHEIM	STATE: CA	ZIP CODE:	92804
CAPACITY:	60	CENSUS: 8	DATE:	03/09/2021
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Director Jean Thornley Program director Crystal Lauture		TIME COMPLETED:	10:30 AM

ALLEGATION(S):

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Staff did not ensure the safety of daycare children.
Daycare child sustained injury while in care.

INVESTIGATION FINDINGS:

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On 03/09/2021, Licensing Program Analyst (LPA) Tina Nguyen conducted a tele-inspection to deliver the findings regarding the above complaint allegation. This complaint investigation had been started on 08/20/2020 by LPA Tina Nguyen. LPA Nguyen met with director Jean Thornley and Program director Crystal Lauture remotely via FaceTime application. LPA notified the director that due to Covid-19 and Department of Public Health (DPH) guidelines of social distancing, a tele investigation is conducted. The Covid-19 Emergency Response questionnaires were asked.
There was a total of 8 school age children with 2 staff observed remotely. A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.
On 08/19/2020, our office received a complaint and complainant reported that Staff did not ensure the safety of daycare children and Daycare child sustained injury while in care.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Thuy Ho	TELEPHONE: (714) 287-8515
LICENSING EVALUATOR NAME: Tina Nguyen	TELEPHONE: (714) 292-2922
LICENSING EVALUATOR SIGNATURE:	DATE: 03/09/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/09/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20200819092056

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: BIG ADVENTURE, INC.	FACILITY NUMBER: 304370984
	VISIT DATE: 03/09/2021

NARRATIVE

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LPA Nguyen conducted the interview with three staff members via telephone. No disclosures were made by staffs to LPA Nguyen. All interviewed staff members denied of not ensure the safety of daycare children. No staff member disclosed witnessing subject child sustained injury while in care. All interviewed staff members stated they would immediately take care of the children if the children were being hurt, document the incidents, and notify the parents.
During the staff interviewed, LPA learned that on 8/14/2020, child #1 threatened to kill child #2 with a knife and child #2 was also threatening to kill child #1. Both children were terminated from the program as they violated the program policy.
LPA Nguyen contacted five parents by phone and was able to interview three parents. All three interviewed parents stated they did not have any concern or issue with the facility. Interviewed parents stated the facility always informs them if their children got hurt.
LPA Nguyen conducted interview to 3 children. No disclosures were made by children to LPA Nguyen. All interviewed children disclosed they like going to the school. The children also stated if the children got hurt, the staff would check out the injury areas, clean it, and let their parents know about it. Children did not know or acknowledge any children were threatening to kill each other.
LPA attempted to contact child #1 and child#2 multiple times but both children were unable to be reached as they were no longer attending the program.
The review of Anaheim Police Report indicated on 8/14/21, a police officer visited child #2 home and interviewed child #2. Child #2 disclosed to the police officer that child #1 threatened to kill child #2 with a knife but child #1 did not have any knife. Child #2 did not disclose child #2 threatened to kill child #1. The case was closed as there is no crime involved.

Based on the interviews conducted and reviewing records, there is insufficient evidence to corroborate the allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged staff did not ensure the safety of daycare children and daycare child sustained injury while in care did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview was conducted. The Notice of Site Visit was not posted due to tele-investigation Covide-19 State of Emergency. Appeal Rights was explained. A copy of appeal rights (LIC 9058 1/16) will be provided through email and their signatures on this form acknowledges receipt of these rights. First level appeal is to Regional Manager, address is above on the report.

SUPERVISOR'S NAME: Thuy Ho	TELEPHONE: (714) 287-8515
LICENSING EVALUATOR NAME: Tina Nguyen	TELEPHONE: (714) 292-2922
LICENSING EVALUATOR SIGNATURE:	DATE: 03/09/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/09/2021

LIC9099 (FAS) - (06/04)

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