304371039-5-3-2023-06-CC-JHAN-CRHT7N-20230504142902

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304371039
Report Date: 05/03/2023
Date Signed: 05/03/2023 02:41:27 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/21/2023 and conducted by Evaluator Dean Thompson

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20230421110435

FACILITY NAME:	BELLA MONTESSORI		FACILITY NUMBER:	304371039
ADMINISTRATOR:	EVANGELISTA, STEFANIEAN		FACILITY TYPE:	850
ADDRESS:	20602 PRISM PLACE		TELEPHONE:	(949) 900-2420
CITY:	LAKE FOREST	STATE: CA	ZIP CODE:	92630
CAPACITY:	150	CENSUS: 129	DATE:	05/03/2023
		UNANNOUNCED	TIME BEGAN:	10:20 AM
MET WITH:	Stefanie Evangelista		TIME COMPLETED:	02:45 PM

ALLEGATION(S):

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Facility staff member does not treat day care children with respect and kindness.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Thompson conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 4/28/2023. Upon arrival LPA met with Director Stefanie Evangelista to deliver complaint findings. Director Stefanie Evangelista guided LPA on a tour of the facility. LPA observed a total of 129 Preschool age children with 23 staff.

A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During the visit, it was determined the facility is operating within its licensed capacity and within compliance of staffing ratios.

On 4/21/2023 a complaint was received alleging Facility staff member does not treat day care children with respect and kindness.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:	DATE: 05/03/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/03/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20230421110435

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: BELLA MONTESSORI	FACILITY NUMBER: 304371039
	VISIT DATE: 05/03/2023

NARRATIVE

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During previous inspection on 4/28/2023, LPA Thompson interviewed staff, interviewed children ages 3-6 years old, and obtained the facility roster.

The five children interviewed were consistent with their statements, all stated that staff do talk loudly and they like attending school.

LPA interviewed staff and all staff were consistent with their statements. All staff mentioned treating children equally and with respect. Staff interviewed stated they have never witnessed any staff being rude to children. All staff interviewed have completed their mandated reporter training.

On 5/1/2023 LPA contacted eight (8) parents. Three (3) out of eight (8) parents were able to be interviewed. All three parents had nothing but positive things to say and all stated they did not have any concerns with the care and supervision their child/children receive.

Based on LPA interviews with children, staff, and parents, the complaint alleging Facility staff member does not treat day care children with respect and kindness is found to be unsubstantiated. Although the allegation may have happened or is valid, there is not enough preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Exit interview conducted and report was reviewed with Director Stefanie Evangelista. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Appeal Rights were explained. The Licensee was provided a copy of appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager to the address listed above.

SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:	DATE: 05/03/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/03/2023

LIC9099 (FAS) - (06/04)

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