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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304371068
Report Date: 05/16/2024
Date Signed: 05/16/2024 06:42:56 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/15/2024 and conducted by Evaluator Vivian Trinh
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20240515150758
FACILITY NAME:ANGELS DAY CAREFACILITY NUMBER:
304371068
ADMINISTRATOR:TRAN, ANH TRAMFACILITY TYPE:
850
ADDRESS:11471 BROOKHURST STREETTELEPHONE:
(562) 567-1502
CITY:GARDEN GROVESTATE: CAZIP CODE:
92840
CAPACITY:40CENSUS: 34DATE:
05/16/2024
UNANNOUNCEDTIME BEGAN:
11:04 AM
MET WITH:Tran Anh Tram, Center Director TIME COMPLETED:
07:00 PM
ALLEGATION(S):
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Staff did not prevent day care children from wandering from the facility.
Staff left day care children unattended.
INVESTIGATION FINDINGS:
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On May 16, 2024, Licensing Program Analyst (LPAs) Vivian Trinh and (LPA) Nguyen Nick Tran conducted an unannounced 10-days Initial investigation and delivered the findings for the above allegations. LPAs met with Director Tram Anh Tran, who guided LPAs on a tour of the facility. Census was taken in the classrooms. There was a total of 34 children, including, 6 preschool children with Staff #1 (S1) in St. Gabriel classroom, 18 preschool children with Staff #2 (S2) and Staff #3 (S3) in St, Michael and 10 preschool children with Staff #4 (S4) in St. Rafael classroom. LPAs informed the Director the purpose of the visit.

A review of staff criminal clearance records on this date 05/16/2024 indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

(Continue next page)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Vivian Trinh
LICENSING EVALUATOR SIGNATURE:

DATE: 05/16/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/16/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 06-CC-20240515150758
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: ANGELS DAY CARE
FACILITY NUMBER: 304371068
VISIT DATE: 05/16/2024
NARRATIVE
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(Page 3 of Report)

During record review, LPA reviewed footage of the Ring doorbell. The footage revealed 1 adult male rand the doorbell, while the 2nd adult male were guarding the 4 children in the facility’s front parking lot and the 3rd adult female ran into the facility to assist the 2 male adults in keeping the children from walking back out to the street.

LPA Trinh attempted to interview 3 of the 4 children who were involved in the incident, but the children did not qualify for the interview, 1 of the 4 involved children was absent from the facility today.

Based on the information gathered from LPAs' observation, interviews, and record reviews, the preponderance of evidence standard has been met, therefore allegations, (1) Staff did not prevent day care children from wandering from the facility and (2) Staff left day care children unattended are found to be substantiated. The facility was cited type A violation under California Code of Regulations, Title 22, Division 12 & Chapter 1, Article 6 Continuing Requirements, Section 101229 (a)(1) Responsibility for Providing Care and Supervision. Please refer to the attached 9099D.

This report cites a Type A violation and shall be provided to parents/guardians of children currently in enrolled and to parents/guardians of children newly enrolled at the facility during the next 12 months. Parents/guardians must sign Form LIC9224 to be kept in each child's file.

Exit interview was conducted. The Director was informed that the notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. Licensee was provided a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. First-level appeals should be sent to the Regional Manager to the address listed above. This LIC 9099 was provided to Director Tram Anh Tran.

(End of Report)

SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Vivian Trinh
LICENSING EVALUATOR SIGNATURE:

DATE: 05/16/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/16/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 06-CC-20240515150758
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: ANGELS DAY CARE
FACILITY NUMBER: 304371068
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/16/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
05/17/2024
Section Cited
CCR
101229(a)(1)
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101229 Responsibility for Providing Care and Supervision: (a) The licensee shall provide care and supervision (1) No child(ren) shall be left without the supervision of a teacher at any time...This requirement was not met as evidenced by:
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The Director states Director will ensure all gates are locked and secured and will provide retraining for staff regarding supervison for the children in care at all times in the facility, and will submit proof of training and a detailed plan to ensure children will not be left unattended, to LPA by due date.
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Based on observations, interviews and record review, 4 of 4 interviewed staff admitted 4 of 6 unattended children, wandered away from the facility into a busy street. This poses an immediate risk to the health and safety of the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Vivian Trinh
LICENSING EVALUATOR SIGNATURE:

DATE: 05/16/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/16/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 06-CC-20240515150758
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: ANGELS DAY CARE
FACILITY NUMBER: 304371068
VISIT DATE: 05/16/2024
NARRATIVE
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(Page 2 of Report)

On May 15th, 2024, Licensing office received a complaint alleging (1) Staff did not prevent day care children from wandering from the facility and (2) Staff left day care children unattended.

It was reported that Garden Grove Police Department (GGPD) responded to a call from a bystanders, who reported, 4 children were wandering from the facility into a busy intersection and was found in the 4th lane of the busy street without any adult supervision.

During today’s visit, LPAs inspected the facility and measured distance from the classroom, where the 4 children were attending, to the possible area where the children were found on the street unattended, interviewed 4 staff members and reviewed record of the footage from the Ring doorbell system.

During inspection, LPAs observed that it takes 169 steps (approximately 102 feet) to go from the St. Gabriel classroom’s door to the 4th lane of the street, where the children were found by bystanders. It also takes the children to walk through 2 gates and 1 classroom’s door on the path to go to the busy street.

During interviews, S1 admitted that S1 went to the bathroom at approximately 10:55am and left 6 children unattended in the St. Gabriel classroom. S1 stated S1 asked S2 to keep an eye on the 6 children in the St. Gabriel classroom. S2 stated S2 went to the St. Gabriel classroom to only observe a small number of children in the classroom and that the door that leads into the playground from the classroom was left open. S2 communicated with S1 and went outside heading toward the back of the facility to search for the children but could not find them. S1 joined S2 shortly on the search for the children in the classrooms and in the facility office. S4 stated at about 11:05am, S4 answered to the doorbell of the facility’s front door and saw that 4 children were wandering outside of the facility and were being brought back by 3 bystanders, 2 male and 1 female. All interviewed staff also confirmed that GGPD had interviewed S1, taken a Police Report and called parents to come to pick up the children in care on 05/15/2024, the day of the incident. All four interviewed staffs admitted four of the six unattended children, wandered out of the facility and were returned to the facility by bystanders.

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SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Vivian Trinh
LICENSING EVALUATOR SIGNATURE:

DATE: 05/16/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/16/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 4