304371112-2-27-2026-06-CC-THOO-DRTPDG-20260303101330

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304371112
Report Date: 02/27/2026
Date Signed: 02/27/2026 12:05:35 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/09/2025 and conducted by Evaluator Susan Deschampe

COMPLAINT CONTROL NUMBER: 06-CC-20251209105251

FACILITY NAME:	VISION SCHOOL		FACILITY NUMBER:	304371112
ADMINISTRATOR:	SUH, AN SOOK		FACILITY TYPE:	850
ADDRESS:	8520 BOLSA AVE		TELEPHONE:	(714) 372-0033
CITY:	WESTMINSTER	STATE: CA	ZIP CODE:	92683
CAPACITY:	84	CENSUS: 55	DATE:	02/27/2026
		UNANNOUNCED	TIME BEGAN:	09:08 AM
MET WITH:	Licensee, An Sook Suh		TIME COMPLETED:	11:15 AM

ALLEGATION(S):

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Staff hits day care children.
Staff handles day care children roughly.
Staff yells at day care children.

INVESTIGATION FINDINGS:

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Language Services were used for Korean translation to conduct investigation with Translator Identification (ID)# 461862.

On 02/27/2026, Licensing Program Analysts (LPAs) Deschampe and M. Do conducted an unannounced visit for the purpose of delivering the findings for the above allegations. LPAs arrived at the facility at 9:08 AM. LPAs met with licensee, An Sook Suh and explained the purpose of the inspection. The total enrollment is 84 with a census of 55 children and 8 staff, at the time census was taken census due to children on vacation.

A review of staff criminal clearance record on this date 02/27/2026 indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

On 12/09/2025, Orange County Regional Office (OCRO) received a complaint alleging (1) Staff hits day

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Susan Deschampe
LICENSING EVALUATOR SIGNATURE:	DATE: 02/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/27/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20251209105251

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: VISION SCHOOL	FACILITY NUMBER: 304371112
	VISIT DATE: 02/27/2026

NARRATIVE

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care children (2) Staff handles day care children roughly, and (3) Staff yells at day care children. Reporting Party (RP) stated Staff 1 (S1) hits children a lot, usually by swatting their hands. Staff 2 (S2) was seen dragging a child by the arm, and yelled at children.

During the course of the investigation, LPA interviewed 9 staff members and contacted 10 parents/authorized representatives but only 2 responded. Children interviews were attempted but did not qualify with the Ten Step Investigative Interview.

Regarding allegation: (1) Staff hits day care children.
During the staff interviews, 8 out of 9 staff stated they did not witness a staff hit a day care child. 1 out of 9 staff did not answer the question. S1 stated if a child hits somebody else, S1 normally reacts and maybe slaps the child’s hand. When a teacher brought the kid to the office, S1 sort of hits their hand for the purpose of education.
Staff 10 (S10) stated S1 hits the children’s head with S1’s palm while children were practicing for the holiday performance.

Regarding allegation: (2) Staff handles day care children roughly.
During the staff interviews, 8 out of 9 staff stated they have not witnessed any staff at the child care center handling children roughly. 1 out of 9 staff did not answer the question.
S10 stated S2 was seen to yank the arm of a child to move the child away from the other children.
During LPA observations on 02/04/2026, LPA observed multiple staff hold children’s wrist or hand when pulling children to a desired location and pulling up children by hand or wrist while they were laying down on the floor. LPA observed staff lift children from under the armpit, as well.

Regarding allegation: (3) Staff yells at day care children.
During the staff interviews, 8 out of 9 staff stated they have not witnessed any staff yelling at children. 1 out of 9 staff did not answer the question. In addition, 2 out of 9 staff stated they have heard a stern voice but not yelling.
S10 stated multiple staff yell at children.
During LPA observations on 02/04/2026, LPA observed multiple staff raising their voices. LPA was approximately 22 feet away and heard the staff voices. LPA was in the room next to the office and on multiple occasions heard staff raising their voice/yelling at children.

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Susan Deschampe
LICENSING EVALUATOR SIGNATURE:	DATE: 02/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/27/2026

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20251209105251

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: VISION SCHOOL	FACILITY NUMBER: 304371112
	VISIT DATE: 02/27/2026

NARRATIVE

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LPA contacted 10 parents/authorized representatives but only 2 responded. 2 out of 2 interviewed parents/authorized representatives did not make any disclosure regarding the above allegations.

Based on interviews conducted by LPA, observations, and documents obtained, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. California Code of Regulations, Chapter 1 Title 22, Division 12 Section 101223(a)(1) Personal Rights is being cited a Type A on the attached LIC 9099D forms. Please refer to LIC 9099D for documentation of deficiencies.

Licensee was informed of the following: 1. Provide a copy of this report to the parents/authorized representatives currently enrolled by the next business day or immediately upon return. 2. A copy of this report shall also be provided to the parents/authorized representatives of any newly enrolled children for the next 12 months (1 year). 3. Obtain signature and date from the child's parents/authorized representatives on the Acknowledgement of Receipt of Licensing Reports (LIC9224). 4. Keep a record immediately upon receipt of the completed and signed LIC9224 acknowledging receipt of this report in the child's file.

The exit interview was conducted with the licensee, An Sook Suh and facility representative,Yooni Kim . The Notice of Site Visit was posted during the visit. The licensee was reminded that the Notice of Site Visit must be posted for 30 consecutive days. Appeal Rights were discussed and provided to the licensee and their signature on this form acknowledges receipt of these rights. Licensee must file an appeal, in writing, to the Regional Manager within 15 business days from the date of receiving the penalty assessment or notice of deficiency. First level appeals should be sent to the Regional Manager at the address listed above.

End of report.

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Susan Deschampe
LICENSING EVALUATOR SIGNATURE:	DATE: 02/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/27/2026

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20251209105251

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: VISION SCHOOL	FACILITY NUMBER: 304371112
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 02/27/2026

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 03/02/2026 Section Cited CCR 101223(a)(3)	1 2 3 4 5 6 7	Personal Rights 101223(a)The licensee shall ensure...each child...: (3) To be free from,...or other actions of a punitive nature... This requirement is not met as evidence by:	1 2 3 4 5 6 7	1. Copy of report to parents/authorized representatives currently enrolled by the next business day or immediately upon return. 2. Obtain signature/date from parents/authorized representatives on the LIC9224. 3. TSP Referral completion.
	8 9 10 11 12 13 14	Based on observation, LPA observed multiple staff hold children’s wrist or hand when pulling children to a desired location and pulling up children laying down on the floor. This poses an immediate danger to the health and safety of the children in care.	8 9 10 11 12 13 14	4. Staff in-service: Personal Rights. 5. Send agenda and staff sign-in to LPA.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Susan Deschampe
LICENSING EVALUATOR SIGNATURE:	DATE: 02/27/2026

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/27/2026

LIC9099 (FAS) - (06/04)

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