304371142-12-27-2022-06-CC-RLOZ-CMKNUV-20221229094655

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304371142
Report Date: 12/27/2022
Date Signed: 12/27/2022 04:15:34 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/07/2022 and conducted by Evaluator Pat Rivas

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20221107152320

FACILITY NAME:	GUIDEPOST MONTESSORI FOOTHILL RANCH		FACILITY NUMBER:	304371142
ADMINISTRATOR:	SOLIMAN, RENAH		FACILITY TYPE:	850
ADDRESS:	26462 TOWNE CENTRE DRIVE		TELEPHONE:	(949) 340-1695
CITY:	FOOTHILL RANCH	STATE: CA	ZIP CODE:	92610
CAPACITY:	90	CENSUS: 9	DATE:	12/27/2022
		UNANNOUNCED	TIME BEGAN:	08:20 AM
MET WITH:	Ivana Cantuna, Alicia Campus Site Director		TIME COMPLETED:	04:30 PM

ALLEGATION(S):

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Staff restrained child(ren) in care.
Staff handled child(ren) in a rough manner.
Staff spoke inappropriately in the presence of child(ren).
Facility's outdoor activity space is not free of hazards.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) P Rivas conducted an unannounced complaint visit to interview children and render findings for the above allegations that were received in the Regional Office on 11/07/22. A review of the Facility Personnel Report Summary conducted on 12/27/2022 indicates all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions. Census was taken today and there were 9 children present in classroom and 1 staff.
The complaint investigation consisted of review of records, physical plant tour, interviews with 8 staff, 5 out of 8 children (3 children were not qualified) 3 out of 5 parents(2 parents did not return calls).

In reference to the allegation that staff restrained child(ren) in care. Complainant reported that observed staff restraining and carrying a child with more force than necessary and told them to “sit down and think about how bad they’ve been”. (cont. 9099c )

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Rina Lopez
LICENSING EVALUATOR NAME: Pat Rivas
LICENSING EVALUATOR SIGNATURE:	DATE: 12/27/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/27/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 06-CC-20221107152320

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: GUIDEPOST MONTESSORI FOOTHILL RANCH	FACILITY NUMBER: 304371142
	VISIT DATE: 12/27/2022

NARRATIVE

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9099c
The following was found; All staff interviewed indicate they do not restrain children or have seen anyone restrain children. LPA attempted to interview 8 children but only 5 were qualified. All children interviewed did not divulge being restrained or seeing anyone being restrained. Interviews with parents did not divulge any information about restraints. Review of training material, no information shows restraints are allowed. Positive discipline is trained. Preponderance of evidence could not be established. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

In reference to the allegation that Staff handled child(ren) in a rough manner. Interview with 8 out of 8 staff indicated that they have never observed staff handle children in a rough manner. That they are trained to speak to children. One staff indicated they observed another grab a child by the left arm above the wrist below the elbow and walked him to me, not Montessori teaching but not done roughly." Interview with 5 children did not divulge that staff handle children in rough manner. Interview with 3 out of 5 parents did not divulge information about staff handling a child in a rough manner. Preponderance of evidence could not be established. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

In reference to the allegation that Staff spoke inappropriately in the presence of child(ren). incident allegedly involved one staff having an outburst (crying) and speaking rudely to other staff member, in front of children who needed to be consoled, Inside a classroom. Interviews with 8 out of 8 staff indicate that they have not heard staff speak inappropriately in the presence of child(ren) or needing consolation inside a classroom. However, one out of eight staff indicated that staff may have been direct to another staff but not inappropriate. Interviews with 5 children did not divulge that staff spoke inappropriately in their presence. Interviews with 3 out of 5 parents did not divulge information about staff speaking inappropriately in the presence of child(ren). Preponderance of evidence could not be established. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

In reference to the allegation that the Facility's outdoor activity space is not free of hazards. Complaint alleges that The wood chips on the playground cause many splinters. Review of records show that the

SUPERVISORS NAME: Rina Lopez
LICENSING EVALUATOR NAME: Pat Rivas
LICENSING EVALUATOR SIGNATURE:	DATE: 12/27/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/27/2022

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 06-CC-20221107152320

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: GUIDEPOST MONTESSORI FOOTHILL RANCH	FACILITY NUMBER: 304371142
	VISIT DATE: 12/27/2022

NARRATIVE

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9099c 2
wood chips used had been tested for; "This test method determines the particle size of the wood fiber type
material which provides date indicating sufficient porosity for drainage, yet provide large enough particle size to limit compaction and maintain resiliency, but limit oversize pieces which could lead to injury... Conclusion The above wood fiber meets/exceeds the specification for all particle sizes set forth in section 7 of ASTM F2075. "Test conducted by JetMulch Inc. Interviews with 4 out of 8 staff indicated to either observing or being told about wood chips causing splinters on children's hands. Interview with 1 out of 5 children indicate they had received splinters in their hands. 3 out of 5 parents interviewed did not divulge any issues with playground equipment/mulch. Preponderance of evidence could not be established. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

An exit interview was conducted with Ivana Cantuna, Alicia Campus Site Director.. Appeal Rights were explained. The Director was provided a copy of appeal rights (LIC 9058) 01/16) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the Regional Manager to the address listed.

The Notice of Site Visit was given and discussed it must be posted as required by H & S Code Sec. 1596.817. Notice of Site Visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100.00.

SUPERVISORS NAME: Rina Lopez
LICENSING EVALUATOR NAME: Pat Rivas
LICENSING EVALUATOR SIGNATURE:	DATE: 12/27/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/27/2022

LIC9099 (FAS) - (06/04)

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