304371160-4-17-2024-06-CC-JHAN-D4GSTR-20240419140958

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304371160
Report Date: 04/17/2024
Date Signed: 04/17/2024 10:24:42 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/12/2024 and conducted by Evaluator Carmen Odom

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20240312095959

FACILITY NAME:	RAINBOW RISING - CULVERDALE		FACILITY NUMBER:	304371160
ADMINISTRATOR:	LINDA RAMIREZ		FACILITY TYPE:	840
ADDRESS:	2 PASEO WESTPARK		TELEPHONE:	(949) 296-6296
CITY:	IRVINE	STATE: CA	ZIP CODE:	92614
CAPACITY:	189	CENSUS: 0	DATE:	04/17/2024
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Linda Ramirez - Director		TIME COMPLETED:	10:35 AM

ALLEGATION(S):

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Staff did not properly supervise a child.
Staff are operating the facility out of ratio.
Staff interacted inappropriately with child.

INVESTIGATION FINDINGS:

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Licensing Program Analysts (LPA) Odom conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 03/13/2024. Upon arrival LPA met with Director Linda Ramirez, to deliver complaint findings. Upon arrival there were no school age children at the childcare center. Children begin to arrive at 1:20pm.

A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

The Department received a complaint on 03/12/2024 alleging (1) Staff did not properly supervise Child #1(C1), (2) Staff are operating the facility out of ratio, and (3) Staff interacted inappropriately with child.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Carmen Odom
LICENSING EVALUATOR SIGNATURE:	DATE: 04/17/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20240312095959

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: RAINBOW RISING - CULVERDALE	FACILITY NUMBER: 304371160
	VISIT DATE: 04/17/2024

NARRATIVE

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Reporting party (RP) disclosed on 03/07/2024 and 03/11/2024 C1 became angry and eloped the classroom, on one of the times C1 eloped from the classroom C1 was outside alone without staff supervision, because staff could not leave the classroom due to ratio. RP disclosed on 03/11/2024 a staff told the children scary stories.

During the investigation LPA Odom interviewed the reporting party, 5 staff members, and 10 children. LPA reviewed the children’s roster, personnel records, incident reports, e-mail threads, daily schedule, and pictures taken.

During an interview on 03/13/2024, Staff #5 (S5) stated on 03/07/2024 at 4:20pm C1 got upset during a group game outside on the playground, C1 ran outside the boundaries and Staff #1 (S1) asked C1 to return inside the boundary lines. When C1 returned inside the playground boundary lines C1 was trying to kick other children. S1 walkie S5 for support, S5 came outside and spoke with C1 regarding their behavior. S5 stated they assisted with taking the children back to their classroom along with S1, when C1 returns inside the classroom C1 begins to jump on the tables, S1 tells C1 to get down from the tables, C1 sits down and as soon as S1 walks away C1 runs outside the classroom. S5 stated as soon as C1 ran outside the classroom they ran after C1 to the school playground. S5 calls RP to notify RP that C1 refuses to return to the classroom and C1 wants RP to pick them up from the childcare center. At 5:33pm RP arrives to pick up C1 and S5 informs RP what are the consequences for C1’s actions and how it can affect C1’s safety. On 03/11/2024 C1 returned to the childcare center for a full-day schedule. At 1:00pm children were getting ready for quite time and C1 was disrupting the classroom by speaking loudly and calling other children names. Staff #2 (S2) reminded C1 that it was quite time and C1 responded back “do you want me to run outside”. S2 told the children to clean up for quite time, S2 picks up C1’s artwork and C1 pulls the paper from S2’s hand, in which, the corner of the paper accidentally rips. C1 becomes very upset and at 1:10pm C1 elopes from the classroom, S2 immediately walkie for support and S2 runs after C1. S5 stated they immediately fill in for S2 inside the classroom to stay in ratio and Staff #3 (S3) goes with S2 to assist with C1.

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SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Carmen Odom
LICENSING EVALUATOR SIGNATURE:	DATE: 04/17/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2024

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20240312095959

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: RAINBOW RISING - CULVERDALE	FACILITY NUMBER: 304371160
	VISIT DATE: 04/17/2024

NARRATIVE

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C1 runs all the way to the community park, S2 and S3 always have eyes on C1. C1 refuses to return to the childcare center, S3 walkie Staff #4 (S4) for support, S4 talks to C1 and C1 finally decides to return to the classroom. S5 contacts RP to notify RP that C1 eloped from the classroom again, and RP responds that they will try to get a hold of a family member to pick up C1. S5 stated they spoke with C1 regarding eloping the classroom, and their safety. C1 was picked by an authorized representative at 5:35pm. S5 stated staff always had eyes on C1, especially when C1 eloped from the classroom. The classroom was not out of ratio as other staff would step in and provide support. S5 stated they addressed the incident regarding Staff #6 (S6) sharing scary stories with children, the situation was resolved. S5 stated staff are trained in supervision to make sure they don't have their back to the children. Staff will position themselves around the classroom.

LPA Odom interviewed 4 staff members on 03/29/2024. All the staff confirmed that C1 eloped on 03/07/2024 and 03/11/2024. Staff disclosed that C1 has told staff about running out of the classroom but C1 never went through with it until 03/07/2024. Staff disclosed they have spoken with RP regarding C1’s behavior and they created a plan to work with C1 by giving C1 space to calm down or more breaks not to overwhelm C1. All the staff stated both times C1 eloped from the classroom there was a staff supervising C1 and the classroom was not out of ratio because S3 or S5 would immediately step in to provide support. All the staff disclosed they do receive training on supervision. Staff are trained to maintain supervision of the children by watching a group of children or staying in an area where the children are stationed. Each staff will have a designated area.

During the investigation LPA interviewed 10 children on 03/13/2024. Four out of ten children recall C1 eloping from the classroom and staff running after C1. All the children disclosed that staff are always supervising them, and they have never been left alone. All the children like attending the childcare center.

Based on LPA’s facility inspection, observations, interviews conducted with reporting party, 5 staff, 10 children and records reviewed it was determined there was insufficient evidence that Staff were not supervising C1 when C1 eloped the classroom, Staff were not out of ratio and that staff were not interacting inappropriately with C1. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.
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SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Carmen Odom
LICENSING EVALUATOR SIGNATURE:	DATE: 04/17/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2024

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20240312095959

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: RAINBOW RISING - CULVERDALE	FACILITY NUMBER: 304371160
	VISIT DATE: 04/17/2024

NARRATIVE

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Exit interview was conducted with Director Linda Ramirez. Notice of Site Visit was posted during the visit. Director was informed that the notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. Director was provided a copy of their appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. First level appeals should be sent to the regional manager to the address listed above.

SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Carmen Odom
LICENSING EVALUATOR SIGNATURE:	DATE: 04/17/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2024

LIC9099 (FAS) - (06/04)

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