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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304371214
Report Date: 07/10/2024
Date Signed: 07/10/2024 01:40:15 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/12/2024 and conducted by Evaluator Romelia M Castanon
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20240312170833
FACILITY NAME:LEPORT-IRVINE SPECTRUM-NORTH CAMPUSFACILITY NUMBER:
304371214
ADMINISTRATOR:BARTOLOME, KRISTAFACILITY TYPE:
850
ADDRESS:1 TECHNOLOGY DRIVE BLDG. ATELEPHONE:
(949) 427-3968
CITY:IRVINESTATE: CAZIP CODE:
92618
CAPACITY:119CENSUS: 55DATE:
07/10/2024
UNANNOUNCEDTIME BEGAN:
01:16 PM
MET WITH:Director Krista BartolomeTIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Staff did not accord child dignity in their interactions with staff
INVESTIGATION FINDINGS:
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On 06/11/2024, Licensing Program Analyst (LPA) Romy Castanon made an unannounced complaint investigation visit to the facility. This is a continuation of an investigation initiated on 03/19/2024. LPA met with Director Krista Bartolome and explained the reason for today’s visit. Observed at the time of the visit was a total of 55 children and 10 staff.

A review of the Facility Personnel Report Summary on 07/10/2024 indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

On 03/12/2024, the Regional Office received a complaint report alleging staff did not accord child dignity in their interactions with staff. Complaint stated on 01/26/2024 Child #1 (C1) notified three (3) staff of bruising on their right thigh and was taken into a room with the door closed and photos were taken. C1 informed staff the bruising was sustained off campus on 01/25/2024. (Continue to page 2)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Romelia M Castanon
LICENSING EVALUATOR SIGNATURE:

DATE: 07/10/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/10/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 06-CC-20240312170833
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: LEPORT-IRVINE SPECTRUM-NORTH CAMPUS
FACILITY NUMBER: 304371214
VISIT DATE: 07/10/2024
NARRATIVE
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Page 2

During interview with Reporting Party (RP), C1 informed RP that C1 entered a small office (adjacent to the reception area) with the Director and closed the door. C1 informed RP that they were in the office because the Director requested to view the bruising, then took a photo without parental consent.

LPA conducted a visit on 03/19/2024. LPA interviewed Director, four (4) staff members and four (4) children. Director stated they were notified by Staff #3 of C1’s bruising on the afternoon of 01/26/2024. Director stated they spoke to C1 in the small office near the reception area with the door open. Director states C1 confirmed they were pinched, and a photo of their thigh was taken. Director denied closing the door to the office. Director then filed a report with Child Protective Services and attached the photo to the report. Director also submitted an unusual incident report with the licensing department on 01/26.2024. The bruising was documented on an “Ouch Report” and a copy was provided to C1’s family. The ouch report was given as notification to the family that the injury was not sustained at school and an ice pack was offered to C1 as they were complaining of leg pain.

During the interview with staff, 3 out of 4 staff were able to reiterate the personal rights of a child and their responsibilities of being a mandated reporter. 3 out of 4 staff stated C1 informed them each separately of their thigh bruising. 3 out of 4 staff stated they followed their mandated reporter training and reported the injury to the appropriate individuals and agencies. 3 out of 4 staff stated they were not aware of the discussion between C1 and the Director outside of the classroom. 1 out of 4 stated they observed the small office near the reception door open while Director was speaking to C1.

LPA interviewed four (4) children including C1. There were no disclosures made to LPA.

LPA interviewed three (3) parents. Parents did not provide any information pertinent to allegations of this complaint.

LPA reviewed the facility’s enrollment policies in C1’s facility file. The enrollment policies in the admissions agreement mention media release for photo consent and give parents the option to decline. The enrollment policies form for the 2023-2024 school year were signed by C1’s family dated 06/25/2023. There was no written notice by C1’s family choosing to decline photos and other forms of media to be obtained by the facility.

Continue to page 3

SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Romelia M Castanon
LICENSING EVALUATOR SIGNATURE:

DATE: 07/10/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/10/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 06-CC-20240312170833
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: LEPORT-IRVINE SPECTRUM-NORTH CAMPUS
FACILITY NUMBER: 304371214
VISIT DATE: 07/10/2024
NARRATIVE
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Page 3

Based on LPA’s interviews and record review, staff did not accord child dignity in their interactions with staff when a photo was taken of bruises on C1's right upper thigh on 01/26/2024. The preponderance of evidence standard has been met, therefore the above allegation is substantiated. California Code of Regulations, Title 22, Division 12, Section 101223 Personal Rights is being cited on the attached LIC9099D.



Exit interview was conducted with Director Krista Bartolome. The Notice of Site Visit was posted. Facility representative was informed that the Notice of Site Visit must be posted for 30 consecutive days. Failure to post will result in civil penalty of $100. Licensee was provided a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days.

Upon receipt, Director Krista Bartolome shall post and provide copies of this licensing report to parents/guardians of children in care at the facility and to parents/guardians of children newly enrolled at the facility during the next 12 months. Licensee shall have LIC9224 (Acknowledgement of Receipt) signed and kept in each child's file.
SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Romelia M Castanon
LICENSING EVALUATOR SIGNATURE:

DATE: 07/10/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/10/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 06-CC-20240312170833
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: LEPORT-IRVINE SPECTRUM-NORTH CAMPUS
FACILITY NUMBER: 304371214
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/10/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
07/11/2024
Section Cited
CCR
101223(a)(1)
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101223 Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights: (1) To be accorded dignity in his/her personal relationships with staff and other persons.
This requirement was not met as evidenced by:
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The facility is planning to appeal this citation.
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Based on LPA's interviews and record review, Director took a photo of bruises located on C1's upper right thigh. This poses an immediate health, safety or personal rights risks to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Romelia M Castanon
LICENSING EVALUATOR SIGNATURE:

DATE: 07/10/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/10/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 4