304371214-1-16-2024-06-CC-JHAN-CZV359-20240126165620

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304371214
Report Date: 01/16/2024
Date Signed: 01/16/2024 11:01:21 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/05/2023 and conducted by Evaluator Mahnaz Malek

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20231205083146

FACILITY NAME:	LEPORT-IRVINE SPECTRUM-NORTH CAMPUS		FACILITY NUMBER:	304371214
ADMINISTRATOR:	BARTOLOME, KRISTA		FACILITY TYPE:	850
ADDRESS:	1 TECHNOLOGY DRIVE BLDG. A		TELEPHONE:	(949) 427-3968
CITY:	IRVINE	STATE: CA	ZIP CODE:	92618
CAPACITY:	119	CENSUS: 73	DATE:	01/16/2024
		UNANNOUNCED	TIME BEGAN:	08:45 AM
MET WITH:	Director		TIME COMPLETED:	11:30 AM

ALLEGATION(S):

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Day care child was left unsupervised.
Staff yelled at day care child.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Mahnaz (Nancy) Malek conducted a follow up investigation regarding the above allegations. This is a follow up for the visit conducted on 12/7/2023. LPA met with director, Krista Bartolome. There was a total of 73 children with 10 staff in 5 different classrooms including Toddler Option Rooms 109 with 12 children and 2 staff and Room 111 with 11 children and two staff.
A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.
Our office has received a complaint report regarding the above allegations. According to the report, staff # 1 yelled at child # 1 and sent child # 1 to the restroom alone, leaving the child unsupervised. The report was reported in December 2023 and it was stated that the incident happened recently.
On 12/7/2023 LPA conducted a visit and interviewed four staff. LPA interviewed more staff on other dates. Continued on page 2

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Thuy Ho	TELEPHONE: (714) 703-2741
LICENSING EVALUATOR NAME: Mahnaz Malek	TELEPHONE: (714) 292-9851
LICENSING EVALUATOR SIGNATURE:	DATE: 01/16/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/16/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20231205083146

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: LEPORT-IRVINE SPECTRUM-NORTH CAMPUS	FACILITY NUMBER: 304371214
	VISIT DATE: 01/16/2024

NARRATIVE

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A total of 12 staff who experienced working with staff # 1 were interviewed. (Staff # 1, 2, 3, 4, 5, 6, 7, 8, 9, and 10). Children were also interviewed regarding the above allegation. (Total of 10 children were attempted to be interviewed. Total of 12 randomly parents were also contacted. LPA discussed the above allegations with staff # 1. Staff # 1 denied the allegations and stated they never yell at children, and they did not confirm witnessing any staff person to yell at children. Staff # 1 stated they use words to talk to children. They re-direct children to positive behavior if they don't listen. Staff #1 stated they don't leave children unattended in the restroom. Staff # 1 denied sending a child to restroom, leaving the child unsupervised. The rest of the staff also denied yelling at children and denied witnessing any other staff yell at children. Staff stated they talk to children calmly and giving them options if they don't listen. They use their soft tone of voice and do eye contact with them when talking to them. They denied leaving children unsupervised in the restroom. Staff stated children ask for permission to use the restroom. A staff person stands at the door and monitors the restroom. They stated there are two staff in each classroom and the restroom is located inside the classroom. They stated if one child does not ask for permission and goes to restroom, a staff person will follow the child to the restroom to supervise the child. LPA interviewed child # 1. Child # 1 did not confirm going to restroom alone without supervision and did not confirm anybody yell at the child. The rest of the children stated their staff use their soft voice to talk to them. They don't yell at them. Children stated they ask for permission to use the restroom or just go to restroom. However, a staff person is watching them. Twelve parents attempted to be contacted. However, 2 parents responded, and those 2 parents did not disclose any concerns pertaining to the above allegations.
Based on the interviews conducted with a total of 12 staff, 10 children ages 3 to 6 years old, of whom 8 were qualified, and contact with 12 parents of whom 2 responded with positive feedback, there is not enough proof or evidence to support the occurrence of the allegations. This agency has investigated the complaint alleging " Day care child was left unsupervised and "staff yelled at day care child”; although the allegations may have happened or are valid, there is not a preponderance of evidence to prove, the alleged violation did or did not occur, therefore the allegations are UNSUBSTANTIATED. Notice of Site Visit was posted. The notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. The director, Krista Bartolome was provided a copy of their appeal right (LIC 9058 1/16) and their signature on this form acknowledges receipt of these rights. No deficiency cited on this inspection date. Exit interview was conducted with director, Krista Bartolome.
End of report

SUPERVISOR'S NAME: Thuy Ho	TELEPHONE: (714) 703-2741
LICENSING EVALUATOR NAME: Mahnaz Malek	TELEPHONE: (714) 292-9851
LICENSING EVALUATOR SIGNATURE:	DATE: 01/16/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/16/2024

LIC9099 (FAS) - (06/04)

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