304371224-2-18-2021-06-CC-THOO-BYGQD8-20210222110418

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304371224
Report Date: 02/18/2021
Date Signed: 02/18/2021 01:57:51 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/11/2020 and conducted by Evaluator Tina Nguyen

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20200811152844

FACILITY NAME:	KIDDIE ACADEMY OF SANTA ANA		FACILITY NUMBER:	304371224
ADMINISTRATOR:	HAILKAL, JOSEPH		FACILITY TYPE:	850
ADDRESS:	1345 NORTH GRAND AVENUE		TELEPHONE:	(714) 599-1783
CITY:	SANTA ANA	STATE: CA	ZIP CODE:	92701
CAPACITY:	92	CENSUS: 53	DATE:	02/18/2021
		UNANNOUNCED	TIME BEGAN:	10:35 AM
MET WITH:	Intern Director Alannah Solorio		TIME COMPLETED:	12:00 PM

ALLEGATION(S):

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Staff not preventing day care children from being bit by another child in care
Staff not preventing day care children from being scratched by another child in care

INVESTIGATION FINDINGS:

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Tele-Investigation due to Covid-19 State of Emergency
On 02/18/2021, Licensing Program Analyst (LPA) Tina Nguyen conducted a Tele- investigation via FaceTime Application to deliver the findings regarding the above complaint allegation. This complaint investigation had been started on 08/11/2020 by LPA Tina Nguyen. LPA Nguyen met with Intern Director Alannah Solorio remotely via FaceTime application. LPA notified the director that due to Covid-19 and Department of Public Health (DPH) guidelines of social distancing, a tele investigation is conducted. The Covid-19 Emergency Response questionnaires were asked.
There was a total of 53 preschool children in 4 classrooms with 10 staff. A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.
On 08/11/2020, our office received a complaint and complainant reported that Staff not preventing day care children from being bit by another child in care, Staff not preventing day care children from being scratched by another child in care. (Page 1- Continue on page 2)

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Thuy Ho	TELEPHONE: (714) 287-8515
LICENSING EVALUATOR NAME: Tina Nguyen	TELEPHONE: (714) 292-2922
LICENSING EVALUATOR SIGNATURE:	DATE: 02/18/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/18/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20200811152844

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KIDDIE ACADEMY OF SANTA ANA	FACILITY NUMBER: 304371224
	VISIT DATE: 02/18/2021

NARRATIVE

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LPA Nguyen conducted a telephone interview with six staff members and was able to talk to four staffs. No disclosures were made by staffs to LPA Nguyen. All interviewed staff members denied of not preventing day care children from being bit by another child in care and not preventing day care children from being scratched by another child in care. No staff member disclosed witnessing any staff not preventing day care children from being bit by another child in care and not preventing day care children from being scratched by another child in care.

LPA Nguyen conducted interview to 3 children. No disclosures were made by children to LPA Nguyen. All interviewed children disclosed they like going to the school.

LPA Nguyen contacted eight parents by phone and was able to interview four parents. All four interviewed parents stated they like the facility and all staff members are very nice. Interviewed parents also stated they did not have any concern or issue with the facility. LPA Nguyen attempted to interview subject child but not available for interview.

Based on the information gathered from LPAs' interviews, there is insufficient evidence to corroborate the allegations. Although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged Staff not preventing day care children from being bit and scratched by another child in care did or did not occur, therefore both allegations are UNSUBSTANTIATED.

Exit interview was conducted. The Notice of Site Visit was not posted due to tele-investigation Covide-19 State of Emergency. Appeal Rights was explained. A copy of appeal rights (LIC 9058 1/16) will be provided through email and their signatures on this form acknowledges receipt of these rights. First level appeal is to Regional Manager, address is above on the report.

SUPERVISOR'S NAME: Thuy Ho	TELEPHONE: (714) 287-8515
LICENSING EVALUATOR NAME: Tina Nguyen	TELEPHONE: (714) 292-2922
LICENSING EVALUATOR SIGNATURE:	DATE: 02/18/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/18/2021

LIC9099 (FAS) - (06/04)

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