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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304371230
Report Date: 04/16/2024
Date Signed: 04/16/2024 12:26:38 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/14/2024 and conducted by Evaluator Dean Thompson
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20240314095423
FACILITY NAME:FUTABA PRESCHOOLFACILITY NUMBER:
304371230
ADMINISTRATOR:YUKI ISHIDAFACILITY TYPE:
850
ADDRESS:23802 AVENIDA DE LA CARLOTATELEPHONE:
(949) 444-9403
CITY:LAGUNA HILLSSTATE: CAZIP CODE:
92653
CAPACITY:57CENSUS: 9DATE:
04/16/2024
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Yuki IshidaTIME COMPLETED:
12:30 PM
ALLEGATION(S):
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Staff did not take appropriate steps to prevent the spread of illness.
Staff did not ensure that the facility was kept in a clean condition.
Staff forced day care child to use the bathroom while in care.
Staff handled day care child in a rough manner while in care.
Staff did not ensure personal possessions were safeguarded for child in care.
Staff did not ensure that day care child was not bullied while in care.
Unqualified staff are working at the facility.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Thompson conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 3/21/2024. Upon arrival LPA met with Director Yuki Ishida, to deliver complaint findings. Director guided LPA on a tour of the facility. LPA observed a total of 8 preschool children with 4 preschool staff and 1 toddler child with 1 toddler option staff.

A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

On 3/14/2024 the Orange County Child Care Office received a complaint with the allegations listed above.

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Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:

DATE: 04/16/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/16/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 7
Control Number 06-CC-20240314095423
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: FUTABA PRESCHOOL
FACILITY NUMBER: 304371230
VISIT DATE: 04/16/2024
NARRATIVE
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Reporting Party (RP) alleges stated Staff did not take appropriate steps to prevent the spread of illness, staff did not ensure that the facility was kept in a clean condition, staff forced day care child to use the bathroom while in care, staff handled day care child in a rough manner while in care, staff did not ensure personal possessions were safeguarded for child in care, staff did not ensure that day care child was not bullied while in care, and unqualified staff are working at the facility.

During the investigation on 3/21/2024, LPA interviewed four staff, reviewed seven staff files, toured the facility inside and outside, and took pictures.

(RP) alleges staff did not take appropriate steps to prevent the spread of illness. RP stated in January of 2024, for a period of 2 weeks, 60% of the staff was sick and 75% of the entire student population was sick. During staff interviews, it was determined two staff were out sick in the month of January at separate times and two children were out sick. Both staff members returned with doctors note and the two children took time off due to running nose and coughing symptoms. Both children returned after being cleared by their doctor.

(RP) alleges staff did not ensure that the facility was kept in a clean condition. During staff interviews, LPA was told there is a janitor that cleans the facility every night and has been doing so for six years. While touring the facility inside and out, LPA found the facility to be clean and sanitary. The children's bathrooms were clean and sanitary as well.

(RP) alleges Staff forced day care child to use the bathroom while in care and staff handled day care child in a rough manner while in care. RP stated their child was forced to attempt to urinate and as the child cried and the child stated they didn’t need to go to the bathroom and the teacher responding aggressively, hurting the child hand (unclear if intentional or not) in the process when removing the child from the toilet. During staff interviews, all four staff stated they have never forced a child to use the restroom. Staff stated they have restroom times and children line up. Children are encouraged to use the restroom and if they do not use the restroom, children can go at a different time. All staff stated they have never handled a child in a rough manner and has never witnessed other staff handling children in a rough manner.

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SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:

DATE: 04/16/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/16/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 7
Control Number 06-CC-20240314095423
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: FUTABA PRESCHOOL
FACILITY NUMBER: 304371230
VISIT DATE: 04/16/2024
NARRATIVE
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(RP) alleges staff did not ensure personal possessions were safeguarded for child in care. While touring the facility, LPA observed each child has their own cubby where personal belongings are placed. During staff interviews, staff stated when children arrive, items are placed inside the cubby and taken home at the end of the day.

(RP) alleges unqualified staff are working at the facility. During staff interviews, LPA reviewed staff files and found teachers and staff to be qualified. LPA reviewed college transcripts, mandated reporter certifications, and other required documents. LPA found staff files to be complete.

(RP) alleges staff did not ensure that day care child was not bullied while in care. During staff interviews, two staff stated they bring both children in to talk to them to figure out what caused the problem and if its physical they contact the parents. One staff stated, some children are not verbal, so we teach them simple terms and simple phrases.

On 4/11/2024, parent interviews were conducted. Four parents were able to be interviewed. All four parents indicated they were satisfied with the care given by the facility staff and their children like it. Parents interviewed did not divulge any information pertaining to the allegations.

On 4/16/2024, LPA interviewed two preschool age children. Children interviewed stated they like school and didn’t provide any information regarding being hurt by staff or being forced to use the restroom. Children interviewed stated they line up for restroom breaks or ask the teacher when they have to use the restroom.

Based LPA observation, interviews with staff, parents, and children, there was not enough evidence to substantiate the allegations. The Orange County Child Care Office has investigated the complaint alleging stated Staff did not take appropriate steps to prevent the spread of illness, Staff did not ensure that the facility was kept in a clean condition, Staff forced day care child to use the bathroom while in care, Staff handled day care child in a rough manner while in care, Staff did not ensure personal possessions were safeguarded for child in care, Staff did not ensure that day care child was not bullied while in care, and unqualified staff are working at the facility: although the allegations may have happened or are valid, there is not enough preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.



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SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:

DATE: 04/16/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/16/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 7
Control Number 06-CC-20240314095423
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: FUTABA PRESCHOOL
FACILITY NUMBER: 304371230
VISIT DATE: 04/16/2024
NARRATIVE
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In the areas that were evaluated, no deficiencies were observed of the California Code of Regulations, Title 22, Division 12 at the time of the visit.

Exit interview conducted and report was reviewed with Director Yuki Ishida. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Appeal Rights discussed. Director was provided a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days.
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:

DATE: 04/16/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/16/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 7
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/14/2024 and conducted by Evaluator Dean Thompson
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20240314095423

FACILITY NAME:FUTABA PRESCHOOLFACILITY NUMBER:
304371230
ADMINISTRATOR:YUKI ISHIDAFACILITY TYPE:
850
ADDRESS:23802 AVENIDA DE LA CARLOTATELEPHONE:
(949) 444-9403
CITY:LAGUNA HILLSSTATE: CAZIP CODE:
92653
CAPACITY:57CENSUS: 9DATE:
04/16/2024
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Yuki IshidaTIME COMPLETED:
12:30 PM
ALLEGATION(S):
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2
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9
Staff interfered with child(rens) sleep by waking them up during naps.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Thompson conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 3/21/2024. Upon arrival LPA met with Director Yuki Ishida, to deliver complaint findings. Director guided LPA on a tour of the facility. LPA observed a total of 8 preschool children with 4 preschool staff and 1 toddler child with 1 toddler option staff.

A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

On 3/14/2024 the Orange County Child Care Office received a complaint alleging Staff interfered with child(rens) sleep by waking them up during naps.

Continue to page 2
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:

DATE: 04/16/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/16/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 5 of 7
Control Number 06-CC-20240314095423
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: FUTABA PRESCHOOL
FACILITY NUMBER: 304371230
VISIT DATE: 04/16/2024
NARRATIVE
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RP alleges the school wakes children from their naps daily.

During staff interviews on 3/21/2024, four staff stated they open the blinds and turn on the lights when nap time is over. All staff stated if children are still asleep after opening the blinds and turning on the lights, staff will wake the child up by placing their hands on the child back or shoulder and tell the child nap time is over.

On 4/11/2024, parent interviews were conducted. Four parents were able to be interviewed. Parents interviewed did not divulge and information pertaining to the allegations.

Based on LPA interviews with staff and staff stating they wake children up once nap time is over, the preponderance of evidence standard has been met; therefore, the above allegation alleging staff interfered with child(rens) sleep by waking them up during naps are found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division & Chapter 12, is being cited on the attached LIC 9099 D for the deficiency section 101230 Activities.



Exit interview conducted and report was reviewed with the Director Yuki Ishida. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Appeal Rights and deficiencies were discussed. The facility representative was provided a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days.
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:

DATE: 04/16/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/16/2024
LIC9099 (FAS) - (06/04)
Page: 6 of 7
Control Number 06-CC-20240314095423
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: FUTABA PRESCHOOL
FACILITY NUMBER: 304371230
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/16/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/16/2024
Section Cited
CCR
101230(b)(3)
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101230 Activities (b) All children shall be given an opportunity to nap or rest without distraction or disturbance from other activities at the center (3) No child shall be forced to stay awake or to stay in the napping area longer than the normal napping period.

This requirement was not met by:
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Director stated she was unaware of the regulation. Director stated she will meet with staff and go over the regulation.
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During staff interviews on 3/21/2024, four staff stated they open the blinds and turn on the lights when nap time is over. All staff stated if children are still asleep after opening the blinds and turning on the lights, staff will wake the child up by placing their hands on the child back or shoulder and tell the child nap time is over.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:

DATE: 04/16/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/16/2024
LIC9099 (FAS) - (06/04)
Page: 7 of 7