304371232-10-19-2023-06-CC-JHAN-CWWMXB-20231024095941

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304371232
Report Date: 10/19/2023
Date Signed: 10/19/2023 01:23:50 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/23/2023 and conducted by Evaluator Nguyen K Tran

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20230823142506

FACILITY NAME:	HAPPY FACE CHILDCARE AND PRESCHOOL INC.		FACILITY NUMBER:	304371232
ADMINISTRATOR:	AGREDA, FLOR ADRIANA		FACILITY TYPE:	830
ADDRESS:	1110 N. TUSTIN ST.		TELEPHONE:	(714) 366-4956
CITY:	ORANGE	STATE: CA	ZIP CODE:	92867
CAPACITY:	15	CENSUS: 10	DATE:	10/19/2023
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Adriana Flor Agreda, Director		TIME COMPLETED:	01:30 PM

ALLEGATION(S):

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Staff left child in wet clothing for an extended period of time.
Due to lack of supervision, child bit another child.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Nguyen Nick Tran conducted an unannounced complaint inspection to conduct additional interviews, review additional video footage from facility camera and deliver the findings for the above allegations. This is a continuation of the investigation initiated on 08/25/23. At 9am, LPA Tran met with Director Adriana Agreda, who guided LPA on tour of the facility. Census was taken and observed were 10 infants and 4 staff members.

A review of the Facility Personnel Report Summary on 10/19/2023 indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

On 08/23/2023, the Regional Office received a complaint with allegations alleging (1) Staff left child in wet clothing for an extended period of time and (2) due to lack of supervision, child bit another child.
(Continue next page)

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Judy Hanson	TELEPHONE: (714) 703-2807
LICENSING EVALUATOR NAME: Nguyen K Tran	TELEPHONE: (714) 658-6048
LICENSING EVALUATOR SIGNATURE:	DATE: 10/19/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/19/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 06-CC-20230823142506

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: HAPPY FACE CHILDCARE AND PRESCHOOL INC.	FACILITY NUMBER: 304371232
	VISIT DATE: 10/19/2023

NARRATIVE

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(Page 2 of Report)

During the investigation, LPA observed the infant classroom ratio on 08/25/23 and on 10/19/23. LPA interviewed 8 staff members and 6 parents, reviewed facility parent's handbook, documentation regarding incident, and facility camera's footage regarding teacher's communication with parent upon pick-ups.

On both unannounced visits on 08/25/23 and on 10/19/23, LPA observed 4 staff members (2 fully qualified infant teachers and 2 assistants) to 10 infants ratio in the infant classroom, facility was in compliance with staff to child ratio.

During interviews, all interviewed staff provided consistent responses about asking parents to provide at least 2 extra set of clothes for the infants, to be kept at the facility, and changing for the infants as needed. All interviewed staff denied sending any child home in wet clothes or keeping any child in wet clothes for a long period of time. Staff #1 (S1) reported that on one occasion, C1 sat on a puddle of water and S1 changed clothes for C1 right away, S1 recalled informing parent of the incident an giving the wet bag of clothes to the parent upon pick-up. S1 also reported that S1 and Staff #5 (S5) worked with Child #1 (C1) on 08/17/2023, when S1 witnessed C1 putting C1's hand on the bookshelf near Child #2, and C2 bit on C1's arm. S1 immediately separated C1 and C2 and attended to C1. S1 documented the incident in facility notes and informed S5 of the incident. Later on that day, parent was informed of the incident during pick-up. LPA Tran attempted to interview 10 parents, 6 out of 10 parents responded and was interviewed. 6 out of 6 interviewed parents reported that their child was never sent home in wet clothing and the facility is very communicative about asking for extra clothing. All interviewed parents did not share any concern related to the allegations that are being investigated.

During record review, LPA reviewed facility incident notes and verified that the biting incident on 08/17/2023 was documented as reported by S1. In the Parent's handbook, facility stated that parents are responsible to provide extra clothes so that the children can be changed as needed. Video footage from facility camera showed staff's communication with parent daily about C1's behaviors. One of the video footage showed that S1 communicated with parent about C1 sitting on a puddle of water during outside time and staff changed C1's clothes, S1 handed C1's wet clothes in a plastic bag to parent during pick up.
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SUPERVISOR'S NAME: Judy Hanson	TELEPHONE: (714) 703-2807
LICENSING EVALUATOR NAME: Nguyen K Tran	TELEPHONE: (714) 658-6048
LICENSING EVALUATOR SIGNATURE:	DATE: 10/19/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/19/2023

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 06-CC-20230823142506

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: HAPPY FACE CHILDCARE AND PRESCHOOL INC.	FACILITY NUMBER: 304371232
	VISIT DATE: 10/19/2023

NARRATIVE

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(Page 3 of Report)

Based on the information gathered from LPA's observations on 08/25/23 and on 10/19/23, interviews with 8 staff members and 6 parents, and record reviews of facility's documentation regarding incident, Parent's Handbook and facility's camera footage, there is insufficient evidence to corroborate the allegations (1) Staff left child in wet clothing for an extended period of time and (2) due to lack of supervision, child bit another child. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove (1) Staff left child in wet clothing for an extended period of time and (2) due to lack of supervision, child bit another child did or did not occur, therefore the allegations regarding (1) Staff left child in wet clothing for an extended period of time and (2) due to lack of supervision, child bit another child, are unsubstantiated.

Exit interview was conducted. The Notice of Site Visit was posted. Facility representative was informed that the Notice of Site Visit must be posted for 30 consecutive days. Failure to post will result in civil penalty of $100. “The licensee was provided a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights.” This report LIC 9099 was provided to the director Adriana Agreda. First level appeal is to Regional Manager, address is above on the report.

(End of Report)

SUPERVISOR'S NAME: Judy Hanson	TELEPHONE: (714) 703-2807
LICENSING EVALUATOR NAME: Nguyen K Tran	TELEPHONE: (714) 658-6048
LICENSING EVALUATOR SIGNATURE:	DATE: 10/19/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/19/2023

LIC9099 (FAS) - (06/04)

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