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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304371235
Report Date: 06/03/2025
Date Signed: 06/03/2025 04:13:56 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/11/2025 and conducted by Evaluator Vivian Trinh
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20250411145507
FACILITY NAME:SUNSHINE TIMEFACILITY NUMBER:
304371235
ADMINISTRATOR:JULIE TRANFACILITY TYPE:
850
ADDRESS:12421 MAGNOLIA STREETTELEPHONE:
(714) 864-2600
CITY:GARDEN GROVESTATE: CAZIP CODE:
92842
CAPACITY:36CENSUS: 21DATE:
06/03/2025
UNANNOUNCEDTIME BEGAN:
02:45 PM
MET WITH:Tran, Julie (Director) TIME COMPLETED:
04:15 PM
ALLEGATION(S):
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Staff member violated child's personal rights by inflicting physical pain.
INVESTIGATION FINDINGS:
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On 06/3/2025, Licensing Program Analyst (LPA) Vivian Trinh conducted an unannounced subsequent visit to the facility to deliver the findings for a complaint that was initiated on 04/17/2025. LPA met with Director Julie Tran and explained the reason for the visit. LPA was led on a tour of the facility and observed a total of 21 preschool children and 3 staff members, including the Director, all children were napping.

A review of the Facility Personnel Report Summary conducted on this date 6/3/2025 indicates all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

On 04/11/2025, the Orange County Regional Child Care Licensing Office received a complaint with the allegation: A staff member violated the child's personal rights by inflicting physical pain.

Continued Page 2.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Vivian Trinh
LICENSING EVALUATOR SIGNATURE:

DATE: 06/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 06-CC-20250411145507
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: SUNSHINE TIME
FACILITY NUMBER: 304371235
VISIT DATE: 06/03/2025
NARRATIVE
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Page 2.

During the investigation, LPA conducted observations, interviewed three (3) staff members, including the Director, six (6) children, and five (5) parents, 1 out of 5 parents did not respond, and reviewed pertinent records, including LIC 500 Personnel Report, LIC 9040 Children’s Roster, the Personnel Handbook, child incident reports, child daily reports, and the Parent Handbook.

Regarding allegation a staff member violated the child's personal rights by inflicting physical pain. During the interview, three (3) interviewed staff members stated that they did not witness S3 inflicting physical pain on the children in care. LPA also interviewed six (6) children; all interviewed children reported that they neither witnessed nor experienced S3 disrespecting or inflicting pain on children in care. Four (4) interviewed parents did not raise any concerns regarding the above-mentioned allegation.

Based on the information gathered from LPA observations, interviews, and record reviews, there is insufficient evidence to corroborate the allegation that a staff member violated the child's personal rights by inflicting physical pain. Although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the allegations did or did not occur in the day-care facility. Therefore, the listed allegation is UNSUBSTANTIATED.

An exit interview was completed. The report was reviewed and discussed with Director Julie Tran. Appeal Rights were provided. The Director was informed that the “Notice of Site Visit” must be posted for 30 consecutive days. Failure to post will result in Civil Penalties of $100.00.

(End of the Report.)
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Vivian Trinh
LICENSING EVALUATOR SIGNATURE:

DATE: 06/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2