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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304371424
Report Date: 08/05/2025
Date Signed: 08/05/2025 03:50:58 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/09/2025 and conducted by Evaluator Anna Francesca Chan
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20250609114616
FACILITY NAME:KIDDIE ACADEMY OF YORBA LINDAFACILITY NUMBER:
304371424
ADMINISTRATOR:CORTEZ, GLORIETTEFACILITY TYPE:
830
ADDRESS:18633 YORBA LINDA BLVD.TELEPHONE:
(714) 660-6111
CITY:YORBA LINDASTATE: CAZIP CODE:
92886
CAPACITY:42CENSUS: 15DATE:
08/05/2025
UNANNOUNCEDTIME BEGAN:
08:35 AM
MET WITH:Director Gloriette CortezTIME COMPLETED:
09:25 AM
ALLEGATION(S):
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Faciity did not report the outbreak to parents
INVESTIGATION FINDINGS:
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On 8/5/2025, Licensing Program Analyst (LPA) Anna Chan conducted an unannounced Complaint investigation inspection. This to deliver findings of the investigation initiated on 6/13/2025. Upon arrival, the LPA met with Director Gloriette Cortez. LPA informed director of the purpose of visit and LPA was led on walkthrough of the facility and a census was taken. LPA observed 6 staff and 15 infant children.

The Department received a complaint on 6/9/2025 alleging facility did not report the outbreak to parents.

LPA interviewed staff at the facility. Staff stated there have been cases of Hand Foot and Mouth in their classrooms in May 2025 or about 2 weeks prior to LPA’s initial visit on 6/13/25.

Page 1 of 2
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Anna Francesca Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 08/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/05/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 06-CC-20250609114616
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KIDDIE ACADEMY OF YORBA LINDA
FACILITY NUMBER: 304371424
VISIT DATE: 08/05/2025
NARRATIVE
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*** This is an amended report dated 8/5/25

Based on record review of the documents like emails/app notifications and medical report submitted by the facility, there were 3 cases of HFM on 6/2/25 and one case on 6/3/25. However there are no documentation of the facility notifying the children representatives of the outbreak. The facility reported outbreak to Licensing Department on 6/9/25 the same time the of parents were notified.

The facility did not follow reporting requirement or unusual incidents according to California Code of Regulations Title 22. The facility did not inform parents on a timely manner about the outbreak of Hand Foot and Mouth Disease.

Section 101212(f) of California Code of Regulation Title 22 states that an outbreak should be reported to child's authorized representatives.

None of the parents interviewed disclosed any information that supported the allegation.

Based on the LPA’s conducted interviews and record reviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. See LIC9099D for a Type B deficiency cited.

An exit interview was conducted and report was reviewed and discussed with Director, Gloriette Cortez. The Notice of Site Visit was posted and must remain posted for 30 consecutive days. Appeal rights provided.

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SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Anna Francesca Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 08/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/05/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 06-CC-20250609114616
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KIDDIE ACADEMY OF YORBA LINDA
FACILITY NUMBER: 304371424
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/05/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/19/2025
Section Cited
CCR
101212(f)
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101212(f) Reporting Requirements
(f) The items specified in (d)(1)(A) through (H) above shall also be reported to the child's authorized representative.

This requirement was not met as evidenced by:
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Director stated they will provide a statement to LPA how to prevent this situation from happening again. Statement will be provided to LPA by the due date of 8/19/25
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**** this is an amended report
Based on staff interviews and record reviews,3 cases of HFM on 6/2/25 and one case on 6/3/25. However there are no documentation of the facility notifying the children representatives of the outbreak This poses a potential risk to health and safety of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Anna Francesca Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 08/05/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/05/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/09/2025 and conducted by Evaluator Anna Francesca Chan
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20250609114616

FACILITY NAME:KIDDIE ACADEMY OF YORBA LINDAFACILITY NUMBER:
304371424
ADMINISTRATOR:CORTEZ, GLORIETTEFACILITY TYPE:
830
ADDRESS:18633 YORBA LINDA BLVD.TELEPHONE:
(714) 660-6111
CITY:YORBA LINDASTATE: CAZIP CODE:
92886
CAPACITY:42CENSUS: 15DATE:
08/05/2025
UNANNOUNCEDTIME BEGAN:
08:35 AM
MET WITH:Director Gloriette CortezTIME COMPLETED:
09:25 AM
ALLEGATION(S):
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9
Food prep area is not properly sanitized
INVESTIGATION FINDINGS:
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On 8/5/2025, Licensing Program Analyst (LPA) Anna Chan conducted an unannounced Complaint investigation inspection to deliver findings of the investigation initiated on 6/13/2025. Upon arrival, the LPA met with Director Gloriette Cortez. LPA informed director of the purpose of visit and was led on walkthrough of the facility and a census was taken. LPA observed 6 staff and 15 infant children.

The Department received a complaint on 6/9/2025 alleging Food prep area is not properly sanitized.

LPA interviewed staff at the facility. Staff stated they have the children wash their hands before meals while staff use gloves in serving food to children. Staff stated they use sanitizing wipes to clean children’s dining tables before and after meals. Staff also stated they sanitize toys using soapy water solution or bleach water while children are napping and at the end of the day or as often as necessary.

Page 1 of 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Anna Francesca Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 08/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/05/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 06-CC-20250609114616
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KIDDIE ACADEMY OF YORBA LINDA
FACILITY NUMBER: 304371424
VISIT DATE: 08/05/2025
NARRATIVE
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Kitchen staff stated they sanitize the kitchen area with sanitizing wipes and bleach water solution before and after preparation of each meal for children.

Based on LPAs observation, the food preparation area and kitchen at the facility is clean and sanitary.

None of the parents interviewed disclosed any information that supported the allegation.

Based on the observation and interviews conducted, the preponderance of evidence standard has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

An exit interview was conducted and report was reviewed and discussed with Director, Gloriette Cortez. The Notice of Site Visit was posted and must remain posted for 30 consecutive days. Appeal rights were provided.

Page 2 of 2
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Anna Francesca Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 08/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/05/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5