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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304371450
Report Date: 01/06/2025
Date Signed: 01/06/2025 08:36:49 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/19/2024 and conducted by Evaluator Soo Jin Jung
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20241219132229
FACILITY NAME:SUNNY DAY LEARNING CENTERFACILITY NUMBER:
304371450
ADMINISTRATOR:NATALIE HERNANDEZFACILITY TYPE:
850
ADDRESS:8012 WHITAKER STREETTELEPHONE:
(714) 521-5071
CITY:BUENA PARKSTATE: CAZIP CODE:
90621
CAPACITY:76CENSUS: 6DATE:
01/06/2025
UNANNOUNCEDTIME BEGAN:
07:35 AM
MET WITH:Director Natalie HernandezTIME COMPLETED:
09:00 AM
ALLEGATION(S):
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Staff pushed child in care
INVESTIGATION FINDINGS:
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On 1/6/2025, Licensing Program Analyst (LPA), Christine Jung, conducted an unannounced visit to the facility to deliver a finding for a complaint that was received at the Orange County Regional Child Care Licensing Office. At 7:35AM, LPA met with Facility Representative, Alyssa Torres, and explained the reason for the visit. LPA was led on a tour of the facility and observed a total of six (6) children and two (2) staff.

On 12/19/2024, the Orange County Regional Child Care Licensing Office received a complaint with the allegation listed above: Reporting Party (RP) alleged that staff pushed child in care.

On 12/20/2024, LPA made an unannounced visit to the facility and interviewed five (5) staff and four (4) children. Director provided LPA with facility roster, Admission Agreement, Parent Handbook, Sign in and out sheets, and other documents pertinent to the investigation.

(Go to Page 2)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Soo Jin Jung
LICENSING EVALUATOR SIGNATURE:

DATE: 01/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/06/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 06-CC-20241219132229
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: SUNNY DAY LEARNING CENTER
FACILITY NUMBER: 304371450
VISIT DATE: 01/06/2025
NARRATIVE
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(Page 2)

During investigation, LPA interviewed five (5) staff, four (4) children, and four (4) parents. During interviews, all interviewees stated that they have not observed staff pushing children. If children need to be redirected, all five (5) staff interviewed stated that they give verbal directions to children. All four (4) children interviewed confirmed the staffs’ statements by stating that they receive verbal directions from teachers when they need to be redirected. All four (4) parents interviewed did not disclose any concern regarding the allegation.

The Orange County Regional Child Care Licensing Office has investigated the complaint alleging that staff pushed child in care: although the allegation may have happened or is valid, there was not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

No deficiencies cited.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with the Director, Natalie Hernandez.
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Soo Jin Jung
LICENSING EVALUATOR SIGNATURE:

DATE: 01/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/06/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2