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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304371459
Report Date: 04/15/2026
Date Signed: 04/15/2026 03:37:25 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/04/2026 and conducted by Evaluator Anna Francesca Chan
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20260204083311
FACILITY NAME:IVYCREST MONTESSORIFACILITY NUMBER:
304371459
ADMINISTRATOR:OH, MICHELLEFACILITY TYPE:
850
ADDRESS:6555 FAIRMONT BLVD.TELEPHONE:
(714) 777-2511
CITY:YORBA LINDASTATE: CAZIP CODE:
92886
CAPACITY:112CENSUS: 72DATE:
04/15/2026
UNANNOUNCEDTIME BEGAN:
01:35 PM
MET WITH:Director Michelle OhTIME COMPLETED:
03:45 PM
ALLEGATION(S):
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9
(1) Staff speak inappropriately towards day care children
(2) Staff yelled at staff in the presence of day care children
(3) Unqualified staff being left alone with day care children
(4) Lead teachers leaving unqualified staff out of ratio

INVESTIGATION FINDINGS:
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On 4/15/2026, at 1:35pm Licensing Program Analyst (LPA), Anna Chan, conducted a follow up investigation to deliver findings regarding the above complaint allegation which was initiated on 02/09/26. LPA met with teacher Kassidy Purcell. Overall census observed was 72 children and 9 staff (including 18 toddlers with 3 staff). Director, Michelle Oh arrived shortly after.

A review of the Facility Personnel Report Summary shows all facility staff or individuals who require caregiver background checks have received a criminal record clearance and a child abuse index clearance or an exemption clearance.

Page 1 of 3
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Anna Francesca Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 04/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/15/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 12
Control Number 06-CC-20260204083311
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: IVYCREST MONTESSORI
FACILITY NUMBER: 304371459
VISIT DATE: 04/15/2026
NARRATIVE
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The Department received a Complaint on 2/4/2026 alleging:
(1) Staff speak inappropriately towards day care children
(2) Staff yelled at staff in the presence of day care children
(3) Unqualified staff being left alone with day care children
(4) Lead teachers leaving unqualified staff out of ratio

During the investigation, LPA interviewed 7 staff members and the director, 10 children, and 5 parents.

Regarding allegation (1) Staff speak inappropriately towards day care children
Reporting Party (RP) stated staff yelled at a child’s face.

During staff interview, Staff 3 (S3) stated they have witnessed Staff 1 (S1) yell and raise their voice at a child and invade the child’s personal space. The child leaned back while S1 was yelling at them. Staff 6 (S6) stated they witnessed Staff 2 (S2) yell and be mad at children when S2 is mad and children would cry.

Regarding allegation (2) Staff yelled at staff in the presence of day care children
RP stated Staff yelled at another staff in the presence of day care children.

During staff interview, Staff 6 (S6) stated Staff 2 (S2) yelled at their face in front of the children and became very aggressive. And have brought it up to the Director’s attention. S3 stated that S2 yelled at S6 when S2 gets frustrated. Staff 7 (S7) stated they have heard S2 yelling at other staff.

Regarding allegation (3) Unqualified staff being left alone with day care children and (4) Lead teachers leaving unqualified staff out of ratio

RP stated staff missing ECE units are left alone with the children. RP also stated assistants were left alone with children during outside play time

Page 2 of 3
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Anna Francesca Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 04/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/15/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 12
Control Number 06-CC-20260204083311
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: IVYCREST MONTESSORI
FACILITY NUMBER: 304371459
VISIT DATE: 04/15/2026
NARRATIVE
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During staff interview, Staff stated they witnessed staff 12 (S12) who is an Aide being left alone when children are awake without the supervision of a lead teacher.

7 Staff stated they let the director or admin know when they will reach ratio.

LPA reviewed 12 Staff files, there are 8 Qualified Teachers and 4 assistant teachers. Based on record review, S12 did not have enough units to be a qualified teacher.

LPA interviewed 5 parents, none of the parents interviewed disclosed any information that could support the allegations.

LPA interviewed 10 children, none of the children interviewed disclosed any information that could support the allegations.

Based on interviews, the preponderance of evidence standard has been met, therefore the above allegations on:
(1) Staff speak inappropriately towards day care children
(2) Staff yelled at staff in the presence of day care children
(3) Unqualified staff being left alone with day care children
(4) Lead teachers leaving unqualified staff out of ratio

are found to be SUBSTANTIATED. See LIC9099D for 3 Type B violations.

An exit interview was conducted and report and deficiency were reviewed and discussed with Director, Michelle Oh. The Notice of Site Visit was posted during the visit and be posted for 30 consecutive days. Appeal Rights provided.

Page 3 of 3
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Anna Francesca Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 04/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/15/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 12
Control Number 06-CC-20260204083311
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: IVYCREST MONTESSORI
FACILITY NUMBER: 304371459
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/15/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/15/2026
Section Cited
CCR
101223(a)(3)
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101223(a)(3) Personal Rights
(a) The licensee shall ensure that each child is accorded the following personal rights: (3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse...
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Director stated they will provide LPA with an action plan and staff training to ensure children's personal rights.
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This requirement was not met as evidenced by: Staff witnessed Staff 1 and Staff 2 yell and raise their voice and be mad at children. Child would lean back or cry.
This poses a potential risk to the health, safety and personal rights of children in care.
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Type B
05/15/2026
Section Cited
CCR
101223(a)(1)
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101223(a)(1) Personal Rights
(a) The licensee shall ensure that each child is accorded the following personal rights: (1) To be accorded dignity in his/her personal relationships with staff and other persons.This requirement was not met as evidenced by:
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Director stated they will provide LPA with an action plan and staff training to ensure children's personal rights.
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Staff 6 stated they were yelled by staff 2 in front of the children. Staff 3 stated they witnessed Staff 2 yelling at staff 6.

This poses a potential risk to the health, safety and personal rights of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Anna Francesca Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 04/15/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/15/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 12
Control Number 06-CC-20260204083311
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: IVYCREST MONTESSORI
FACILITY NUMBER: 304371459
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/15/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/15/2026
Section Cited
CCR
101216.2(e)
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101216.2(e) Teacher Aide Qualifications and Duties
(e) An aide shall work only under the direct supervision of a teacher.
This requirement was not met as evidenced by:
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Director stated they will provide LPA with an action plan and procedure in order to make sure teacher aides are not left alone with children.
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Staff stated they witnessed staff 12 who is an aide, by left alone with children without the supervision of a lead teacher.

This poses a potential risk to the health, safety and personal rights of children in care
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Anna Francesca Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 04/15/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/15/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 12
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/04/2026 and conducted by Evaluator Anna Francesca Chan
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20260204083311

FACILITY NAME:IVYCREST MONTESSORIFACILITY NUMBER:
304371459
ADMINISTRATOR:OH, MICHELLEFACILITY TYPE:
850
ADDRESS:6555 FAIRMONT BLVD.TELEPHONE:
(714) 777-2511
CITY:YORBA LINDASTATE: CAZIP CODE:
92886
CAPACITY:112CENSUS: 72DATE:
04/15/2026
UNANNOUNCEDTIME BEGAN:
01:35 PM
MET WITH:Director Michelle OhTIME COMPLETED:
03:45 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
(1) Staff handled day care child in a rough manner
(2) Staff inappropriately disrupted day care children's nap time
(3) Staff do not allow enough time for day care children to eat
(4) Staff uses inappropriate forms of punishment
(5) Staff are not properly trained
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 4/15/2026, at 1:35pm Licensing Program Analyst (LPA), Anna Chan, conducted a follow up investigation to deliver findings regarding the above complaint allegation which was initiated on 02/09/26. LPA met with teacher Kassidy Purcell. Overall census observed was 72 children and 9 staff (including 18 toddlers with 3 staff). Director, Michelle Oh arrived shortly after

A review of the Facility Personnel Report Summary shows all facility staff or individuals who require caregiver background checks have received a criminal record clearance and a child abuse index clearance or an exemption clearance.

Page 1 of 4
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Anna Francesca Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 04/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/15/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 6 of 12
Control Number 06-CC-20260204083311
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: IVYCREST MONTESSORI
FACILITY NUMBER: 304371459
VISIT DATE: 04/15/2026
NARRATIVE
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The Department received a Complaint on 2/4/2026 alleging:
(1) Staff handled day care child in a rough manner
(2) Staff inappropriately disrupted day care children's nap time
(3) Staff do not allow enough time for day care children to eat
(4) Staff uses inappropriate forms of punishment
(5) Staff are not properly trained

During the investigation, LPA interviewed 7 staff members and the director, 10 children, and 5 parents.

Regarding allegation (1) Staff handled day care child in a rough manner


Reporting Party (RP) stated they witnessed staff grabs and held children in a rough manner

During the staff interview, 6 staff stated they have not witnessed other staff handling a child in a rough manner. Staff 6 (S6) stated they witnessed a staff inappropriately grab a child but “not necessarily intentional”. Staff stated they sit and talk to children when they have a challenging behavior.


Regarding allegation (2) Staff inappropriately disrupted day care children's nap time
RP stated staff pats a child’s back so hard at nap time.

7 Staff interviewed stated they have not witnessed staff inappropriately disrupting children at nap time. Staff 3 (S3) stated children in their class are vocal and would tell if they are hurt. Staff 4 (S4) stated they will ask the children if they want their back to be patted or rubbed.

Regarding allegation (3) Staff do not allow enough time for day care children to eat
RP stated staff does not give enough time for children to eat

Staff interviewed stated they allow children enough time to eat and follow a snack or lunch schedule. Staff 3 (S3) and Staff 4 (S4) stated if a child eats slowly, they allow that child to clean up last giving them more time to eat. Staff 7 (S7) stated they will head start and let the children know 5 more minutes to eat.

Page 2 of 4
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Anna Francesca Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 04/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/15/2026
LIC9099 (FAS) - (06/04)
Page: 7 of 12
Control Number 06-CC-20260204083311
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: IVYCREST MONTESSORI
FACILITY NUMBER: 304371459
VISIT DATE: 04/15/2026
NARRATIVE
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Regarding allegation (4) Staff uses inappropriate forms of punishment
RP stated Staff punishes children by missing playtime.

7 Staff stated they are aware of children’s personal rights. Staff stated do not punish children or have not witnessed staff punish children. Staff 1 (S1) stated they talk to the children with challenging behavior before they can start with the next activity. Staff 2 (S2) and Staff 5 (S5) stated they sit and talk to the children and redirect them before they can go back and play. Staff 3 (S3) stated they do redirection. Staff 4(S4) stated they talk to the children when they have a challenging behaviors, then children can start playing outside.

Regarding allegation (5) Staff are not properly trained
RP stated staff are not properly trained.

7 Staff interviewed stated they have yearly training and staff development before the school year starts every July/August. Training includes CPR, Employee Handbook, Children’s Personal Rights and Mandated Reporter. Director stated they do on-boarding training for new staff.

LPA interviewed 10 children, none of the children interviewed disclosed information that could support the allegations.

LPA interviewed 5 parents and none of the parents interviewed disclosed any information that could support the allegations

Page 3 of 4

SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Anna Francesca Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 04/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/15/2026
LIC9099 (FAS) - (06/04)
Page: 8 of 12
Control Number 06-CC-20260204083311
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: IVYCREST MONTESSORI
FACILITY NUMBER: 304371459
VISIT DATE: 04/15/2026
NARRATIVE
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Based on the interviews conducted, the preponderance of evidence standard has not been met. Although the allegations on:
(1) Staff handled day care child in a rough manner
(2) Staff inappropriately disrupted day care children's nap time
(3) Staff do not allow enough time for day care children to eat
(4) Staff uses inappropriate forms of punishment
(5) Staff are not properly trained
may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview was conducted with Director Michelle Oh. Report was reviewed and discussed. The Notice of Site Visit was posted and must remain posted for 30 consecutive days. Appeal Rights were provided.

Page 4 of 4

SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Anna Francesca Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 04/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/15/2026
LIC9099 (FAS) - (06/04)
Page: 9 of 12