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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304371459
Report Date: 07/16/2026
Date Signed: 07/16/2026 09:56:08 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/01/2026 and conducted by Evaluator Anna Francesca Chan
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20260601140135
FACILITY NAME:IVYCREST MONTESSORIFACILITY NUMBER:
304371459
ADMINISTRATOR:OH, MICHELLEFACILITY TYPE:
850
ADDRESS:6555 FAIRMONT BLVD.TELEPHONE:
(714) 777-2511
CITY:YORBA LINDASTATE: CAZIP CODE:
92886
CAPACITY:112CENSUS: 68DATE:
07/16/2026
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Facility Representative Aida KingTIME COMPLETED:
10:15 AM
ALLEGATION(S):
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(1) Facility staff do not provide toileting assistance to daycare children.
(2) A child received marks on diaper area from diaper being placed too tight by staff.
INVESTIGATION FINDINGS:
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On 7/16/2026, at 9:15AM Licensing Program Analyst (LPA) Anna Chan conducted an unannounced Complaint investigation inspection to deliver findings of the investigation initiated on 6/5/2026. Upon arrival, LPA met with Director, Michelle Oh and informed director of the purpose of visit and was led on walkthrough of the facility and a census was taken. LPA observed 9 staff and 68 preschool children. Facility Representative Ms. Aida King arrived to continue with the visit.

A review of the Facility Personnel Report Summary conducted on today’s date indicates all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

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Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Anna Francesca Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 07/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 06-CC-20260601140135
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: IVYCREST MONTESSORI
FACILITY NUMBER: 304371459
VISIT DATE: 07/16/2026
NARRATIVE
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The Department received a complaint on 6/1/2026 alleging (1) Facility staff do not provide toileting assistance to daycare children. (2) A child received marks on diaper area from diaper being placed too tight by staff.

LPA interviewed staff, children, and parents. None of the individuals interviewed disclosed any information that supported the allegations. Staff stated they assist children who are potty training. Staff also stated when they observe diapers are tight to children, they request the next size of diapers to parents.

LPA reviewed “Safe and Healthy Diaper Changing Steps in Childcare Settings” document provided by the facility.

Based on interviews and record reviewed, there is insufficient evidence to corroborate the allegations of (1) Facility staff do not provide toileting assistance to daycare children. (2) A child received marks on diaper area from diaper being placed too tight by staff. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the allegations did or did not occur in the day care facility, therefore the allegations are Unsubstantiated.

An exit interview was conducted, report was reviewed and discussed with Facility Representative Aida King. The Notice of Site Visit was posted during the visit. Notice of Site Visit must be posted for 30 consecutive days. The director was provided a copy of their appeal rights (LIC 9058 03/22).

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SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Anna Francesca Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 07/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2026
LIC9099 (FAS) - (06/04)
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