<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304371467
Report Date: 06/03/2026
Date Signed: 06/03/2026 05:18:28 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/16/2026 and conducted by Evaluator Alma Castro
COMPLAINT CONTROL NUMBER: 06-CC-20260316112306
FACILITY NAME:SERENDIB ANAHEIM LLC, DBA LITTLE MINDS LEARNING ACFACILITY NUMBER:
304371467
ADMINISTRATOR:LUCERO RUBIFACILITY TYPE:
850
ADDRESS:1845 WEST LA PALMATELEPHONE:
(714) 215-4293
CITY:ANAHEIMSTATE: CAZIP CODE:
92801
CAPACITY:32CENSUS: 22DATE:
06/03/2026
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Angelica Burgos, DirectorTIME COMPLETED:
12:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff are operating facility out of ratio
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 06/03/2026, Licensing Program Analyst (LPA), A.Castro and Licensing Program Manager, N.Tran conducted an unannounced visit to the facility to deliver findings for a complaint that was received at the Orange County Regional Child Care Licensing Office. At the time of arrival (8:50am), LPA and LPM observed two staff, Staff #1 (S1) and Staff #2 (S2) with 19 children on the facility playground. Another child arrived at 9:00am and another two children arrived at 9:04am. The total number of preschool children observed at 9:10am was 22 children with S1 and S2. Another staff member Staff #3 (S3) came to assist shortly after. Director, Angelica Burgos, arrived at the facility at about 9:30am and met with LPA and LPM. LPA explained the reason for the visit

On 03/16/2026, the Orange County Regional Child Care Licensing Office received a complaint with the allegation listed above: Reporting Party (RP) alleged that Staff are operating facility out of ratio.

Continue to LIC9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Alma Castro
LICENSING EVALUATOR SIGNATURE:

DATE: 06/03/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 06-CC-20260316112306
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: SERENDIB ANAHEIM LLC, DBA LITTLE MINDS LEARNING AC
FACILITY NUMBER: 304371467
VISIT DATE: 06/03/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
On 03/17/2026, LPA made an unannounced visit to the facility and interviewed staff. Director provided LPA with facility roster, attendance sheets, and other documents pertinent to the investigation.

During investigation, LPA interviewed five (5) staff and six (6) parents. Three (3) out of six (6) parents did not disclose any concerns regarding the above-named allegation. The other three (3) parents did not answer or call LPA back. During staff interviews, four (4) out of seven (7), including center director, staff stated that the facility had operated out of ratio. Three (3) staff denied that the facility had operated out of ratio.

During LPA’s record review, LPA obtained and examined staff transcripts and discovered that S1 has obtained 6 Early Childhood Education (ECE) units and S2 has obtained 9 ECE units. which did not meet requirements of 12 ECE units to be a fully qualified teacher. According to California Code of Regulations, Title 22, Division 12 & Chapter 1, Section 101216.3 Teacher-Child Ratio (a) There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance. Based on record review of teacher qualifications and observation conducted during inspection on 06/03/2026, due to S1's and S2's lack of requirements in ECE units, no fully qualified teacher was observed providing care for 22 preschool children on facility's playground, hence, facility was operating out of ratio.

The Orange County Regional Child Care Licensing Office has investigated the complaint alleging staff is operating out of ratio. Based on information gathered from LPA’s interviews and record reviews, the preponderance of evidence standard has been met, therefore the allegation is substantiated. California Code of Regulations, Title 22, Division 12 & Chapter 1, Section 101216.3(a) Teacher-Child Ratio is being cited; see LIC 9099D.

Due to the Type A violation, the licensee shall post and provide copies of the report to parents/guardians of the children in care at the facility by the next business day and shall provide to the parents/guardians of children newly enrolled at the facility during the next 12 months. In addition, the licensee shall immediately post upon receipt the Proof of Correction for 30 consecutive days and provide a copy to current and enrolling parents. The licensee is to keep Acknowledgement Receipt (LIC 9224) signed by parents in each child’s file. Failure to post Type A reports for 30 days will result in a Civil Penalty of $100.00

A notice of site visit was given and must remain posted for 30 days.



Exit interview conducted and report was reviewed with the Director, Angelica Burgos.


>> END OF REPORT <<
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Alma Castro
LICENSING EVALUATOR SIGNATURE:

DATE: 06/03/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Citations on this Visit Report are Under Appeal!

Control Number 06-CC-20260316112306
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: SERENDIB ANAHEIM LLC, DBA LITTLE MINDS LEARNING AC
FACILITY NUMBER: 304371467
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/03/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Under Appeal
Type A
06/05/2026
Section Cited
CCR
101216.3(a)
1
2
3
4
5
6
7
101216.3(a) - Teacher-Child Ratio; (a) There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance. n

This requirement was not met evidenced by:
1
2
3
4
5
6
7
Director states she will submit a detailed plan and schedule to ensure the facility comply with staff to child ratios.
8
9
10
11
12
13
14
Based off LPA's and LPM's observations during 06/03/2026 visit and record review, LPA observed Staff #1 (S1) and Staff #2 (S2) caring for 19 preschool children despite not having the qualifications.

Based on record reviews, transcripts reflect that S1 and S2 were not qualified to watch children withiout a qualified staff member.
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Alma Castro
LICENSING EVALUATOR SIGNATURE:

DATE: 06/03/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3