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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304371468
Report Date: 06/03/2026
Date Signed: 06/03/2026 05:19:43 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/16/2026 and conducted by Evaluator Alma Castro
COMPLAINT CONTROL NUMBER: 06-CC-20260316113637
FACILITY NAME:SERENDIB ANAHEIM LLC, DBA LITTLE MINDS LEARNING ACFACILITY NUMBER:
304371468
ADMINISTRATOR:LUCERO RUBIFACILITY TYPE:
830
ADDRESS:1845 WEST LA PALMATELEPHONE:
(714) 215-4293
CITY:ANAHEIMSTATE: CAZIP CODE:
92801
CAPACITY:20CENSUS: 6DATE:
06/03/2026
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:Director, Angelica BurgosTIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Staff are operating facility out of ratio
INVESTIGATION FINDINGS:
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On 06/03/2026, Licensing Program Analyst (LPA), A.Castro conducted an unannounced visit to the facility to deliver findings for a complaint that was received at the Orange County Regional Child Care Licensing Office. Upon arrival, LPA met with Director, Angelica Burgos, and explained the reason for the visit. LPA was led on a tour of the facility and observed a total of 6 infants and 2 staff.

On 03/16/2026, the Orange County Regional Child Care Licensing Office received a complaint with the allegation listed above: Reporting Party (RP) alleged that Staff are operating facility out of ratio.
On 03/17/2026, LPA made an unannounced visit to the facility and interviewed staff. Director provided LPA with facility roster, sign in and out sheets, and other documents pertinent to the investigation.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Alma Castro
LICENSING EVALUATOR SIGNATURE:

DATE: 06/03/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 06-CC-20260316113637
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: SERENDIB ANAHEIM LLC, DBA LITTLE MINDS LEARNING AC
FACILITY NUMBER: 304371468
VISIT DATE: 06/03/2026
NARRATIVE
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During investigation, LPA interviewed five (5) staff, including director and seven (7) parents. Five (5) out of five (5) staff interviewed provided consistent statements about the facility operating within teacher-child ratios when caring for infants at the facility. Two (2) out of seven (7) parents did not disclose any concerns regarding the above-named allegation. The other five (5) did not answer or call LPA back.

During LPA’s record review, LPA obtained and cross-referenced staff and children attendance records which indicated there were most likely two staff when required to adhere to staff-infant ratios. Director disclosed that the infant component gets priority when staff are available, ensuring that the facility meets staff-child requirements when it concerns infants in care.

The Orange County Regional Child Care Licensing Office has investigated the complaint alleging staff is operating out of ratio. Based on information gathered from LPA’s interviews and record reviews, the preponderance of evidence standard has been not met, therefore the allegation is unsubstantiated.

No deficiencies given.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with the Director, Angelica Burgos.

>> END OF REPORT <<

SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Alma Castro
LICENSING EVALUATOR SIGNATURE:

DATE: 06/03/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2