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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304371469
Report Date: 06/03/2026
Date Signed: 06/03/2026 05:21:01 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/16/2026 and conducted by Evaluator Alma Castro
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20260316114208
FACILITY NAME:SERENDIB ANAHEIM LLC, DBA LITTLE MINDS LEARNING ACFACILITY NUMBER:
304371469
ADMINISTRATOR:LUCERO RUBIFACILITY TYPE:
840
ADDRESS:1845 WEST LA PALMATELEPHONE:
(714) 215-4293
CITY:ANAHEIMSTATE: CAZIP CODE:
92801
CAPACITY:30CENSUS: 5DATE:
06/03/2026
UNANNOUNCEDTIME BEGAN:
02:00 PM
MET WITH:Director, Angelica BurgosTIME COMPLETED:
03:30 PM
ALLEGATION(S):
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Staff are operating facility out of ratio
INVESTIGATION FINDINGS:
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On 06/03/2026, Licensing Program Analyst (LPA), A.Castro and Licensing Program Manager (LPM) N.Tran conducted an unannounced visit to the facility to deliver findings for a complaint that was received at the Orange County Regional Child Care Licensing Office. Upon arrival, LPA met with Director, Angelica Burgos, and explained the reason for the visit. LPA toured the facility and observed a total of 5 children and 1 staff.

On 03/16/2026, the Orange County Regional Child Care Licensing Office received a complaint with the allegation listed above: Reporting Party (RP) alleged that Staff are operating facility out of ratio.
On 03/17/2026, LPA made an unannounced visit to the facility and interviewed staff. Director provided LPA with facility roster, sign in and out sheets, and other documents pertinent to the investigation.

Continue to LIC9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Alma Castro
LICENSING EVALUATOR SIGNATURE:

DATE: 06/03/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 06-CC-20260316114208
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: SERENDIB ANAHEIM LLC, DBA LITTLE MINDS LEARNING AC
FACILITY NUMBER: 304371469
VISIT DATE: 06/03/2026
NARRATIVE
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During investigation, LPA interviewed five (5) staff and ten (10) parents. Three (3) out of five (5) interviewed staff confirmed that they had witnessed the facility operating out of ratio, including center director. Director disclosed that on a few occasions, Staff 4 (S4) had picked up the children earlier than S4 was supposed to, resulting in the facility being out of ratio for a short period of time. Two (2) interviewed staff denied that the facility had operated out of ratio. Three (3) out of ten (10) parents did not disclose any concerns regarding the above-named allegation. The other seven (7) parents did not answer or call LPA back.

During LPA’s record review, LPA obtained and cross-referenced staff and children attendance records, which indicated there was at least one day (04/13/2026) that the facility was not operating within compliance of staffing ratios. The facility's preschool and school age components share the playground on a previously-granted waiver authorizing co-mingling between the two age groups from 4:30pm-6:00pm. It was determined that the facility was operating out of ratio during that intended time. Furthermore, LPA Castro also obtained staff communication indicating the facility was operating out of ratio.

The Orange County Regional Child Care Licensing Office has investigated the complaint alleging staff is operating out of ratio. Based on information gathered from LPA’s interviews and record reviews, the preponderance of evidence standard has been met, therefore the allegation is substantiated. California Code of Regulations, Title 22, Division 12 & Chapter 1, Section 101216.3(a) Teacher-Child Ratio is being cited; see LIC 9099D.

Due to the Type A violation, the licensee shall post and provide copies of the report to parents/guardians of the children in care at the facility by the next business day and shall provide to the parents/guardians of children newly enrolled at the facility during the next 12 months. In addition, the licensee shall immediately post upon receipt the Proof of Correction for 30 consecutive days and provide a copy to current and enrolling parents. The licensee is to keep Acknowledgement Receipt (LIC 9224) signed by parents in each child’s file. Failure to post Type A reports for 30 days will result in a Civil Penalty of $100.00

A notice of site visit was given and must remain posted for 30 days.



Exit interview conducted and report was reviewed with the Director, Angelica Burgos.

>> END OF REPORT <<
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Alma Castro
LICENSING EVALUATOR SIGNATURE:

DATE: 06/03/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Citations on this Visit Report are Under Appeal!

Control Number 06-CC-20260316114208
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: SERENDIB ANAHEIM LLC, DBA LITTLE MINDS LEARNING AC
FACILITY NUMBER: 304371469
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/03/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Under Appeal
Type A
06/05/2026
Section Cited
CCR
101216.3(a)
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101216.3(a) - Teacher-Child Ratio; (a) There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance. n

This requirement was not met evidenced by:
Based on staff interviews, During staff
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Director plans to submit a detailed plan and schedule on how the facility plans to comply with staff to child ratios.
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interviews, three (3) out of five (5), including center director, staff stated that the facility had operated out of ratio.

Based on record reviews, During LPA’s record review, LPA obtained and cross-referenced staff and children attendance records, which indicated there was at least one day (04/13/2026) were the facility was not operating within compliance of staffing ratios.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Alma Castro
LICENSING EVALUATOR SIGNATURE:

DATE: 06/03/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2026
LIC9099 (FAS) - (06/04)
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