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25 | An Office Meeting was conducted on this day in the Orange Regional Office. Present during the meeting were Licensing Program Manager (LPM) Patricia Magana, Licensing Program Analyst (LPA) Mila Quinto and Director Quashanika Marin and attorey Ryan Keever via phone.. The purpose of meeting was to addressed Director’s Marin engagement with the Department Representatives and the continued care & supervision of Infants.
The Department strives to foster a professional workplace that treats everyone with dignity and respect, while providing excellent customer service. Positive interactions and constructive, courteous dialogue with licensees can help promote compliance.
During the meeting, the licensee provided 3 supports letters from the 3 parents.
During several inspections and a telephone calls with Department Representatives, the Director has been argumentative & has raised her tone of voice. On two occasions Director was combative during the inspection to the point that Staff had to communicate with Management and Management had to remain on the phone for the duration of the inspection; to ensure an amicable engagement with Staff.
Director stated she was frustrated on how the complaint visit was conducted and stated that she will work with CCL staff and continue to stay in compliance. The Director also expressed her frustration during the complaint visit on how the LPAs were speaking in another language during the meeting and while on the call with her supervisor.
In addition, Director was not forthcoming in regard to the care & supervision of an Infant. The Director admitted that she was operating out of compliance at her facility and stated that she never operated at the church location.
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