304371499-9-2-2025-06-CC-NKTN-DLFRLL-20250912130718

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304371499
Report Date: 09/02/2025
Date Signed: 09/02/2025 11:01:39 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/12/2025 and conducted by Evaluator Dean Thompson

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20250812103133

FACILITY NAME:	KIDDIE ACADEMY OF MISSION VIEJO		FACILITY NUMBER:	304371499
ADMINISTRATOR:	CUEVAS, DELMY		FACILITY TYPE:	850
ADDRESS:	25521 MUIRLANDS BLVD.		TELEPHONE:	(949) 380-6868
CITY:	MISSION VIEJO	STATE: CA	ZIP CODE:	92691
CAPACITY:	120	CENSUS: 11	DATE:	09/02/2025
		UNANNOUNCED	TIME BEGAN:	08:00 AM
MET WITH:	Delmy Cuevas		TIME COMPLETED:	11:30 AM

ALLEGATION(S):

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Facility is operating out of ratio.
Unqualified staff providing care and supervision to daycare children.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Thompson conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 8/13/2025. Upon arrival LPA met with Director Delmy Cuevas, to deliver complaint findings. Director guided LPA on a tour of the facility. LPA observed a total of 11 preschool age children with four staff.

A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection, and on 8/13/2025, the facility was operating within its licensed capacity and within compliance of staffing ratios.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:	DATE: 09/02/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/02/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20250812103133

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KIDDIE ACADEMY OF MISSION VIEJO	FACILITY NUMBER: 304371499
	VISIT DATE: 09/02/2025

NARRATIVE

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The Orange County Childcare Office received a complaint on 8/12/2025, with two allegations (1) Facility is operating out of ratio and (2) Unqualified staff providing care and supervision to daycare children.

During the investigation LPA interviewed four staff, reviewed staff files, reviewed staff timecard, reviewed children sign/sign out records, and interviewed five parents.

Reporting Party (RP) alleges facility is operating out of ratio. RP stated, “Kiddie Academy does not meet the licensing requirements regarding meeting ratio, especially in the mornings and late afternoons.” RP mentioned “The two toddler classrooms are combined, which is not ideal or right, as the older toddler classroom holds its separate license; this situation has been ongoing for some time now.” On 8/13/2025, LPA arrived at the licensed facility at 7:50 AM and found the facility to be operating in compliance of staffing ratio. LPA interviewed four staff that work inside the preschool and toddler option program. All staff interviewed knew the Teacher- Child Ratio regulation for toddlers and preschool age children. All staff interviewed stated they have not been out of ratio and have not witnessed other staff being out of ratio. Staff also mentioned they do not commingle children from different programs. LPA reviewed staff time cards and children sign in/sign out records from 8/14/2025 through 8/15/2025 and couldn't find the facility operating out of ratio.

On 8/26/2025, LPA contacted 14 parents via telephone call. Out of 14 parents called, five parents were able to be interviewed via phone call. Parents interviewed did not divulge any information pertaining to the allegation alleging the facility is operating out of ratio.

RP alleges unqualified staff providing care and supervision to daycare children. RP mentioned a couple of teachers in the toddler classroom are not qualified, including in the older toddler classroom, where they don't have their child development units completed; they are often left to care for the children alone. On 8/13/2025 and 9/2/2025, LPA reviewed files for staff caring for children inside the preschool and toddler option program. Staff caring for children all had the required Early Childhood Education or Child Development units to supervise children alone. During staff interviews on 8/13/2025, staff stated they haven’t witnessed unqualified staff caring for children alone.

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SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:	DATE: 09/02/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/02/2025

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 06-CC-20250812103133

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KIDDIE ACADEMY OF MISSION VIEJO	FACILITY NUMBER: 304371499
	VISIT DATE: 09/02/2025

NARRATIVE

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On 8/26/2025, LPA contacted 14 parents via telephone call. Out of 14 parents called, five parents were able to be interviewed via phone call. Parents interviewed did not divulge any information pertaining to the allegation alleging unqualified staff providing care and supervision to daycare children.

Children were not interviewed due to age and being non-verbal.

Based on LPA observation, file reviews, interviews with staff and parents, there was not enough evidence to substantiate the allegations.

The Orange County Child Care Office has investigated the complaint alleging (1) Facility is operating out of ratio and (2) Unqualified staff providing care and supervision to daycare children: although the allegation may have happened or is valid, there is not enough preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

In the areas that were evaluated, no deficiencies were observed of the California Code of Regulations, Title 22, Division 12 at the time of the visit.

A notice of site visit was given and must remain posted for 30 days.

SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:	DATE: 09/02/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/02/2025

LIC9099 (FAS) - (06/04)

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