304371499-1-3-2025-06-CC-NKTN-DCQVPH-20250108153645

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304371499
Report Date: 11/19/2024
Date Signed: 01/03/2025 10:14:21 AM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/18/2024 and conducted by Evaluator Dean Thompson

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20241118124219

FACILITY NAME:	KIDDIE ACADEMY OF MISSION VIEJO		FACILITY NUMBER:	304371499
ADMINISTRATOR:	CHRISTINA NAFFZIGER		FACILITY TYPE:	850
ADDRESS:	25521 MUIRLANDS BLVD.		TELEPHONE:	(949) 380-6868
CITY:	MISSION VIEJO	STATE: CA	ZIP CODE:	92691
CAPACITY:	120	CENSUS: 21	DATE:	11/19/2024
		UNANNOUNCED	TIME BEGAN:	07:55 AM
MET WITH:	Christina Naffziger		TIME COMPLETED:	11:30 AM

ALLEGATION(S):

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The facility is operating out of ratio.

INVESTIGATION FINDINGS:

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This is an amended report.

Licensing Program Analyst (LPA) Thompson conducted an unannounced complaint investigation on today’s date. Upon arrival LPA met with Director Christina Naffziger. LPA observed 21 preschool age children with 2 preschool staff.

The Orange County Child Care Office received a complaint 11/18/2024, with one allegation listed above.

A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

RP stated there were 14 children with one teacher in the Two's class on Friday 11/15/24.

Continue to page 2.

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Judy Hanson	TELEPHONE: (714) 795-0415
LICENSING EVALUATOR NAME: Dean Thompson	TELEPHONE: (714) 287-0708
LICENSING EVALUATOR SIGNATURE:	DATE: 11/19/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/19/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 06-CC-20241118124219

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KIDDIE ACADEMY OF MISSION VIEJO	FACILITY NUMBER: 304371499
	VISIT DATE: 11/19/2024

NARRATIVE

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Page 2

During the investigation, LPA reviewed video recordings taken on 11/15/2024, from classroom #121. While reviewing the video, LPA observed one teacher caring for 13 preschool age children at 11:02 AM. LPA then observed another preschool age child being dropped off at 11:04 AM inside classroom #121, making the ratio 14 children with one teacher.

On 11/19/2024, LPA toured inside classroom #116 at 8:58 AM and observed 13 preschool age children with one teacher. LPA then observed the teacher taking one child out of the classroom and walking the child over to classroom #117 to get back into ratio.

Children were not interviewed due to age and being non-verbal.

Based on staff interviews and observation of video recordings; the preponderance of evidence standard has been met; therefore, the above allegation alleging (1) Facility is operating out of ratio is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division & Chapter 12, is being cited on the attached LIC 9099 D for the deficiency section 101216.3 Teacher-Child Ratio there shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance. The facility is being assessed a civil penal for the amount of $250.00 for a repeat violation cited on 9/26/2024.

In the areas that were evaluated, one Type A deficiency was observed of the California Code of Regulations, Title 22, Division 12 at the time of the visit.

LPA Dean Thompson informed Director Christina Naffziger that this report dated 11/19/2024, document(s) one Type A citation(s) which shall be posted for 30 consecutive days as there is/are immediate risk(s) to the health, safety, or personal rights of children in care.

Also, LPA Dean Thompson informed the Director Christina Naffziger to provide a copy of this licensing report dated 11/19/2024, that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview conducted and report was reviewed with Director Christina Naffziger.

Notice of Site Visit was provided to Director Christina Naffziger and posted on the door. The notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. The licensee was provided a copy of their appeal rights (LIC 9058 1/16) and their signature on this form acknowledges receipt of these rights.

SUPERVISOR'S NAME: Judy Hanson	TELEPHONE: (714) 795-0415
LICENSING EVALUATOR NAME: Dean Thompson	TELEPHONE: (714) 287-0708
LICENSING EVALUATOR SIGNATURE:	DATE: 11/19/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/19/2024

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 06-CC-20241118124219

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KIDDIE ACADEMY OF MISSION VIEJO	FACILITY NUMBER: 304371499
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 11/19/2024

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 11/19/2024 Section Cited CCR 101216.3(a)	1 2 3 4 5 6 7	101216.3 Teacher-Child Ratio (a) There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance, except as specified in (b) and (c) below. This requirement was not met by:	1 2 3 4 5 6 7	Director stated she has closed one classroom and going through the agency to hire more staff.
	8 9 10 11 12 13 14	Based on video recordings from 11/15/2024 showing 14 children with one staff inside classroom #121 and LPA observing 13 children with one staff on 11/19/2024 inside classrrom #117 the licensee did not comply with the section cited above, which poses an immediate health, safety or personal rights risk to persons in care..	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Judy Hanson	TELEPHONE: (714) 795-0415
LICENSING EVALUATOR NAME: Dean Thompson	TELEPHONE: (714) 287-0708
LICENSING EVALUATOR SIGNATURE:	DATE: 11/19/2024

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/19/2024

LIC9099 (FAS) - (06/04)

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