304371499-6-2-2026-06-CC-NKTN-DUUVMY-20260608163416

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304371499
Report Date: 06/02/2026
Date Signed: 06/02/2026 03:01:29 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/13/2026 and conducted by Evaluator Dean Thompson

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20260513091254

FACILITY NAME:	KIDDIE ACADEMY OF MISSION VIEJO		FACILITY NUMBER:	304371499
ADMINISTRATOR:	CUEVAS, DELMY		FACILITY TYPE:	850
ADDRESS:	25521 MUIRLANDS BLVD.		TELEPHONE:	(949) 380-6868
CITY:	MISSION VIEJO	STATE: CA	ZIP CODE:	92691
CAPACITY:	120	CENSUS: 68	DATE:	06/02/2026
		UNANNOUNCED	TIME BEGAN:	01:30 PM
MET WITH:	Delmy Cuevas		TIME COMPLETED:	03:15 PM

ALLEGATION(S):

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Staff are not properly supervising daycare children

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Thompson conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 5/15/2026. Upon arrival, LPA met with Director Delmy Cuevas, to deliver complaint findings. LPA toured the facility and observed a total of 62 children with eight staff during nap time.

During the inspection it was determined the facility is operating within its licensed capacity and within compliance with staffing ratios on today’s date 6/2/2026 and on 5/15/2026.

A review of the Facility Personnel Report Summary indicates all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:	DATE: 06/02/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/02/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20260513091254

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KIDDIE ACADEMY OF MISSION VIEJO	FACILITY NUMBER: 304371499
	VISIT DATE: 06/02/2026

NARRATIVE

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The Orange County Childcare Office received a complaint on 5/13/2026, with one allegation (1) Staff are not properly supervising daycare children.

During the investigation LPA interviewed six staff, interviewed three parents, and made observations.

Reporting Party (RP) alleges staff are not properly supervising daycare children. RP mentioned, in the past month, RP has witnessed children in the shared, preschool restroom unattended. RP mentioned there are two teachers in the preschool classroom and RP has witnessed the teachers talking with each other as well as one teacher checking her phone. During the visit on 5/15/2026, LPA interviewed six staff. All staff stated they do not let children use the restroom unattended. Staff stated when children use the restroom, staff stand by the door so they can observe other children inside the classroom. Staff also mentioned, if children need assistance, staff will call for another staff to step in.

During the inspection on 5/15/2026, LPA observed staff positioned outside the restroom door while children were using the restroom. Staff maintained supervision by remaining within close proximity to the restroom entrance and were available to assist children as needed.

On 5/26/2026, LPA conducted parent interviews as part of the investigation. LPA attempted to contact 10 parents via telephone. Of the 10 parents contacted, three parents were available and agreed to participate in interviews.

The parents interviewed did not provide any information related to or supportive of the allegation.

Children were not interviewed during the course of the investigation. Based on the nature of the allegation and the information obtained through staff interviews, parent interviews, and facility observations. Child interviews were not deemed necessary to gather additional relevant information.

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SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:	DATE: 06/02/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/02/2026

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20260513091254

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KIDDIE ACADEMY OF MISSION VIEJO	FACILITY NUMBER: 304371499
	VISIT DATE: 06/02/2026

NARRATIVE

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Based on LPA observation, interviews with six staff and interviews with three parents, there was not enough evidence to substantiate the allegation.

The Orange County Childcare Office has investigated the complaint alleging Staff are not properly supervising daycare children: although the allegation may have happened or is valid, there is not enough preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

In the areas that were evaluated, no deficiencies were observed of the California Code of Regulations, Title 22, Division 12 at the time of the visit.

A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with the facility representative Delmy Cuevas

SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:	DATE: 06/02/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/02/2026

LIC9099 (FAS) - (06/04)

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