304371513-7-29-2026-06-CC-THOO-DWUUHF-20260811153550

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304371513
Report Date: 07/29/2026
Date Signed: 07/29/2026 10:19:37 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/11/2026 and conducted by Evaluator Karen Navar

COMPLAINT CONTROL NUMBER: 06-CC-20260611151601

FACILITY NAME:	CHILDREN'S COURTYARD, THE		FACILITY NUMBER:	304371513
ADMINISTRATOR:	HUBER, ATHINIA		FACILITY TYPE:	830
ADDRESS:	21772 LAKE FOREST DRIVE		TELEPHONE:	(949) 859-0805
CITY:	LAKE FOREST	STATE: CA	ZIP CODE:	90630
CAPACITY:	16	CENSUS: 6	DATE:	07/29/2026
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Facility Represenative-Lauara (Gabby) Johnson		TIME COMPLETED:	10:30 AM

ALLEGATION(S):

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Licensee allows unqualified staff to provide care and supervision to day care children.

INVESTIGATION FINDINGS:

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On 7/29/2026, Licensing Program Analyst (LPA) Karen Navar conducted an unannounced complaint inspection for the purpose of delivering findings. This inspection is a continuation of the complaint investigation initiated on 06/17/2026. Upon arrival, LPA met with Facility Represenative-Lauara (Gabby) Johnson and was provided a tour of the facility inside and outside. LPA observed a total of 48 preschool children with 6 staff, and 6 infants with 2 staff.

A review of the Facility Report Summary shows all facility staff or other individuals requiring caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection, the facility was operating within its licensed capacity and in compliance with staffing ratios.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Karen Navar
LICENSING EVALUATOR SIGNATURE:	DATE: 07/29/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/29/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20260611151601

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: CHILDREN'S COURTYARD, THE	FACILITY NUMBER: 304371513
	VISIT DATE: 07/29/2026

NARRATIVE

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During the investigation, LPA conducted unannounced facility visits on 06/17/2026 and 06/24/2026; obtained the Personnel Roster, Children's Roster (Child Directory), staff work-week schedule dated June 8, 2026 – June 12, 2026, and sign-in/out sheets for four staff dated June 11, 2026; reviewed seven staff files; conducted eight staff interviews (S1–S8); conducted 2 parent interviews and did not interview infants due to limited vocabulary.

During the unannounced visits on 06/17/2026 and 06/24/2026, LPA toured all indoor and outdoor areas accessible to children. LPA observed 2 (two) two qualified staff supporting 6 (six) infants with various needs during nap and feeding times.

During LPA staff interviews, 8 out of 8 staff (S1–S8) stated they have never witnessed an unqualified staff member being left alone with children. Staff explained that to be considered a qualified teacher, individuals must have Early Childhood Education units, immunization's, Child Mandated Reporter Training certification, and completed background checks. 3 (three) staff reported that non-classroom personnel have occasionally assisted briefly while paired with a qualified staff member until a substitute arrived. This practice is permitted under Title 22, Division 12, Chapter 1, Article 6, Section 101216.3 (Teacher-Child Ratio). Subsection (h) states that persons employed for clerical, housekeeping, or maintenance duties shall not be counted as teachers in the teacher-child ratio; however, Subsection (1) permits the licensee to use such persons as emergency substitutes while a qualified teacher substitute is being secured. Interviewed staff stated that they use in-house staff or sub-contracted services to support the classroom and have not had any concerns regarding unqualified staff, nor have they heard of any such concerns.

During the records review, LPA reviewed 7 (seven) staff files and confirmed all staff met the qualifications required to work with children. LPA also reviewed the staff work-week schedule dated June 8, 2026 to June 12, 2026, which showed 14 staff scheduled to work between 6:55 AM - 6:00 PM. Additionally, sign-in/out sheets for 4 (four) infant staff dated June 11, 2026 documented that each staff worked eight hours.

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SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Karen Navar
LICENSING EVALUATOR SIGNATURE:	DATE: 07/29/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/29/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 06-CC-20260611151601

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: CHILDREN'S COURTYARD, THE	FACILITY NUMBER: 304371513
	VISIT DATE: 07/29/2026

NARRATIVE

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During parent interviews, LPA contacted 3 (three) parents and was able to interview 2 (two) parents. The parents interviewed did not provide any information related to the allegation.

Based on LPA observations, interviews, and records review; the preponderance of evidence standard has not been met. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation that the licensee allows unqualified staff to provide care and supervision to day care children did or did not happen. Therefore, the allegation is UNSUBSTANTIATED.

An exit interview was conducted, and the report was reviewed with Facility Representative -Lauara (Gabby) Johnson. The Facility Representative- Lauara (Gabby) Johnson was advised that the Notice of Site Visit must be posted on or adjacent to the door for 30 days. Failure to post the notice will result in a civil penalty of $100.

End of report.

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Karen Navar
LICENSING EVALUATOR SIGNATURE:	DATE: 07/29/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/29/2026

LIC9099 (FAS) - (06/04)

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