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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304371548
Report Date: 11/07/2025
Date Signed: 11/07/2025 03:43:07 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/18/2025 and conducted by Evaluator Dianna ValdezSantana
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20250918153931
FACILITY NAME:NOBIS MONTESSORIFACILITY NUMBER:
304371548
ADMINISTRATOR:FOSTER, SUSANFACILITY TYPE:
850
ADDRESS:264 NORTH MAIN STREETTELEPHONE:
(714) 997-8333
CITY:ORANGESTATE: CAZIP CODE:
92868
CAPACITY:61CENSUS: 9DATE:
11/07/2025
UNANNOUNCEDTIME BEGAN:
02:15 PM
MET WITH:Assistant Director, Nirosha WijesingheTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Staff yells at children.
Staff do not provide a safe environment for children in care.
INVESTIGATION FINDINGS:
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Page 1
On 11/07/2025 Licensing Program Analyst (LPA) D. Valdez Santana made an unannounced visit to Nobis Montessori for the purpose of delivering findings of a complaint received. Upon arrival, LPA was met by facility representative, Nirosha Wijesinghe who was explained the reason for today’s visit. LPA was provided a tour of the facility and census was taken in individual classrooms. Classroom #1 had 4 children and 2 staff and classroom #3 had 5 children and 1 staff. Classroom #2 no longer has children. The overall census observed 3 Staff and 9 preschool-age children present.
A review of the Facility Personnel Report Summary conducted on today’s date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.
On 9/18/2025 a complaint was filed with the Licensing office stating, Staff yells at children and Staff do not provide a safe environment for children in care. Page 1 of 3
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Dianna ValdezSantana
LICENSING EVALUATOR SIGNATURE:

DATE: 11/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/07/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 06-CC-20250918153931
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: NOBIS MONTESSORI
FACILITY NUMBER: 304371548
VISIT DATE: 11/07/2025
NARRATIVE
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Page 2

During the course of investigation, LPA interviewed 4 staff members, 3 parents and 4 children. LPA also obtained a Children’s Roster and Personnel Report.

Regarding the allegation, “Staff yells at children”, three (3) out of four (4) staff members denied yelling at children and did not observe any staff yell at children. Staff #2 (S2) stated room #2 is kind of rowdy because they are toddlers so teachers (S5) may have to project their voice to get the children’s attention. S2 occasionally assists in room #2 and S2 stated that the teachers are nice and not mean to the children. Staff #3 (S3) denied yelling at children but rather uses a firm tone yes but not rough. S3 indicated that S3 redirects the children a lot. Room #2 shares a bathroom with S3’s class so S3 can hear that sometimes S5 speaks loudly but it’s more for attention. Four (4) out of four (4) children denied ever being yelled at by staff. Three (3) out of three (3) interviewed parents did not disclose any information related to the allegation.

Based on observation, record reviews, and interviews there is not a preponderance of evidence to prove that Staff yells at children.

Regarding the allegation, “Staff do not provide a safe environment for children in care”, four (4) out of four (4) staff denied staff do not provide a safe environment for children. Staff #1 (S1) ensures a safe environment for children in care by checking the classrooms and ensures there aren’t hazardous items within the reach of the kids like cleaning supplies and scissors. S1 stated always supervising the children. S2 reported inspecting the outdoor spaces before taking the children out, making sure all the gates were closed. In the classroom, by making sure the children are not running and that everyone is safe and watching them in the bathroom. S2 stated that S2 keeps S2’s eyes on the kids and doors and makes sure the toys are safe. S2 manages challenging behaviors by redirecting the children and talking to them. S3 stated that S3 ensures a safe environment for children in care by always being prepared, sanitize everything, and by making sure that things they can chew are out of reach, shelves are bolted down, and maintain supervision. S3 indicated that S3 doesn’t turn S3’s back to the kids, stay close to the biters. Staff #4 (S4) stated that S4 ensures a safe environment for children in care by keeping a prepared classroom, clean, and free of hazards, maintaining constant visual supervision, and engaging the children with various activities. Four (4) out of four (4) children interviewed did not make disclosures about the above allegation. Three (3) out of three (3) interviewed parents stated did not disclose any information related to the allegation. Page 2 of 3

SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Dianna ValdezSantana
LICENSING EVALUATOR SIGNATURE:

DATE: 11/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/07/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 06-CC-20250918153931
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: NOBIS MONTESSORI
FACILITY NUMBER: 304371548
VISIT DATE: 11/07/2025
NARRATIVE
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Page 3

Based on LPA's interviews and observations, there is not a preponderance of evidence to prove that Staff yells at children and Staff do not provide a safe environment for children in care. Based on the information gathered from LPAs’ interviews, observation, and records reviewed, the preponderance of the evidence has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations of Staff yells at children and Staff do not provide a safe environment for children in care, therefore, the allegations are UNSUBSTANTIATED.

Exit interview was conducted, and report was reviewed and discussed with facility representative. Notice of Site Visit was posted. The facility representative was informed that the Notice of Site Visit must be posted for 30 consecutive days. Appeal Rights were explained. A copy of appeal rights (LIC 9058 1/16) was provided and their signatures on this form acknowledges receipt of these rights. First level appeal is to Regional Manager, address is above on the report.

Page 3 of 3. End of Report.

SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Dianna ValdezSantana
LICENSING EVALUATOR SIGNATURE:

DATE: 11/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/07/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3