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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304371570
Report Date: 05/13/2025
Date Signed: 05/13/2025 12:15:08 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/17/2025 and conducted by Evaluator Olivia Meza
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20250317115359
FACILITY NAME:MIRACULOUS MILESTONESFACILITY NUMBER:
304371570
ADMINISTRATOR:LUU, JAMIEFACILITY TYPE:
850
ADDRESS:1000 BISON AVENUETELEPHONE:
(562) 381-4803
CITY:NEWPORT BEACHSTATE: CAZIP CODE:
92660
CAPACITY:70CENSUS: 35DATE:
05/13/2025
UNANNOUNCEDTIME BEGAN:
10:01 AM
MET WITH:Dominique CoccioTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Staff do not ensure children have adequate supervision.
INVESTIGATION FINDINGS:
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On 5/13/2025, Licensing Program Analyst (LPA), Olivia Meza and Licensing Program Manager (LPM) Martha Malane conducted an unannounced visit to the facility to deliver findings for a complaint that was received at the Orange County Regional Child Care Licensing Office (OCRO) on 3/17/2025. LPA Meza met with Director Jamie Luu and explained the purpose of the visit. Director,Jamie Luu led LPA Meza on a tour of the facility and observed a total of 35 children and seven (7) staff.

On 3/17/2025, the OCRO received a complaint alleging: Staff do not ensure children have adequate supervision.

During the course of the investigation, interviews were conducted with the reporting party, staff and authorized representatives. Staff 2 (S2) stated that in room one, S6 and S7 are frequently on digital devices. S3 stated that in room one biting occurs frequently and witnessed a child biting when S6 and S7 were using digital devices.
(continue to page two)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Olivia Meza
LICENSING EVALUATOR SIGNATURE:

DATE: 05/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/13/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 06-CC-20250317115359
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: MIRACULOUS MILESTONES
FACILITY NUMBER: 304371570
VISIT DATE: 05/13/2025
NARRATIVE
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Records reviewed showed multiple incidents of biting within a 10-day period.

No authorized representatives interviewed disclosed information to support the allegation.Due to the age of the children, they were not able to be interviewed.

The OCRO investigated the complaint alleging: Staff do not ensure children have adequate supervision. Based on interviews conducted and documents received: the preponderance of evidence standard has been met; therefore, the allegation is found to be SUBSTANTIATED. Title 22, Division 12 & Chapter 1 is being cited; see LIC 9099D for deficiency cited for one (1) Type B.

Exit interview was conducted with Director, Jamie Luu and Dominique Coccio. A notice of site visit was given and must remain posted for 30 days.

(end of report).
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Olivia Meza
LICENSING EVALUATOR SIGNATURE:

DATE: 05/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/13/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 06-CC-20250317115359
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: MIRACULOUS MILESTONES
FACILITY NUMBER: 304371570
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/13/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Request Denied
Type B
05/16/2025
Section Cited
CCR
101229(a)
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101229 (a) Responsibility for Providing Care and Supervision.The licensee shall provide care and supervision as necessary to meet the children's needs. This requirement was not met as evidences by:
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Director stated they will submit proof to the department of staff rooster with letter of staff room change and staff training plan via email to the department by the date 5/16/25.
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Based on interviews and record review, three (3) staff stated that they have visually observed children biting due to a lack of supervision in room one which poses a potential risk to the health and safety or personal rights to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Olivia Meza
LICENSING EVALUATOR SIGNATURE:

DATE: 05/13/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/13/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3