304371570-9-9-2025-06-CC-NKTN-DLEMTL-20250911095340

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304371570
Report Date: 08/15/2025
Date Signed: 09/09/2025 09:55:07 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/17/2025 and conducted by Evaluator Cynthia Sun

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20250617094710

FACILITY NAME:	MIRACULOUS MILESTONES		FACILITY NUMBER:	304371570
ADMINISTRATOR:	DOMINIQUE COCCIO		FACILITY TYPE:	850
ADDRESS:	1000 BISON AVENUE		TELEPHONE:	(562) 381-4803
CITY:	NEWPORT BEACH	STATE: CA	ZIP CODE:	92660
CAPACITY:	70	CENSUS: 0	DATE:	08/15/2025
		UNANNOUNCED	TIME BEGAN:	09:40 AM
MET WITH:	Director, Dominique Coccio		TIME COMPLETED:	10:07 AM

ALLEGATION(S):

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Licensee did not notify authorized representatives of type A violation.
Staff did not post licensing documents in a conspicuous area.

INVESTIGATION FINDINGS:

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** This is an amended version of the original report dated 8/15/2025. **
Licensing Program Analysts (LPA) Cynthia Sun conducted an investigation at the facility and delivered the complaint findings. LPA met with Director Dominique Coccio. Census was not taken in individual classrooms because today was a Staff Develoment Day. The overall census observed was 0 preschool children 7 staff.
A review of staff criminal clearance records on 8/15/2025 indicates that all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

On 06/17/2025 a complaint was filed with the Licensing office, the Reporting Party (RP) alleged there was no notice given to parents as stated on the report dated 05/13/2025, and the facility did not post the 05/13/2025 report in which the type A citation was issued.
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Unsubstantiated

Estimated Days of Completion: 0

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Cynthia Sun
LICENSING EVALUATOR SIGNATURE:	DATE: 08/15/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/15/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20250617094710

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: MIRACULOUS MILESTONES	FACILITY NUMBER: 304371570
	VISIT DATE: 08/15/2025

NARRATIVE

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During the investigation, LPA inspected the facility on 06/24/2025, interviewed eight (8) staff, and attempted to interview ten (10) parents, but was only able to interview five (5) parents.

During the inspection on 06/24/2025, LPA observed areas on walls in classrooms where the facility director stated facility posted licensing documents. LPA observed all required licensing and parent documents neatly secured on wall for parents to view. Director explained that licensing citation was posted for parents to view inside a clear page holder, and pages were kept stacked behind each other inside clear page holder. Director also stated facility emailed parents notice about licensing citation through the facility app. The LPA reviewed documentation showing the facility emailed parents documents.

During interviews, five (5) out of eight (8) staff remember seeing posted violations on classroom walls. Staff #6 (S6) stated “I believe they (facility) sent out a message to parents that we got a violation and staff was informed at our staff meeting”. The five (5) interviewed parents were satisfied with the facility, and the parents did not make any disclosure regarding the above allegations.

Based on LPAs observations and interviews which were conducted, the preponderance evidence of Licensee did not notify authorized representative of type A violation and staff did not post licensing documents in a conspicuous area has not been met. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

Exit interview was conducted. The Notice of Site Visit was posted. Appeal Rights were explained. A copy of appeal rights (LIC 9058) was provided. First level appeal is to Regional Manager, address is above on the report.

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SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Cynthia Sun
LICENSING EVALUATOR SIGNATURE:	DATE: 08/15/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/15/2025

LIC9099 (FAS) - (06/04)

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