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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304371571
Report Date: 10/28/2024
Date Signed: 10/28/2024 02:41:20 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/19/2024 and conducted by Evaluator Mahnaz Malek
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20240919114903
FACILITY NAME:MIRACULOUS MILESTONESFACILITY NUMBER:
304371571
ADMINISTRATOR:LUU, JAMIEFACILITY TYPE:
830
ADDRESS:1000 BISON AVENUETELEPHONE:
(562) 381-4803
CITY:NEWPORT BEACHSTATE: CAZIP CODE:
92660
CAPACITY:15CENSUS: 8DATE:
10/28/2024
UNANNOUNCEDTIME BEGAN:
11:05 AM
MET WITH:Director and assistant directorTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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staff do not supervise the infants when they nap.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Mahnaz (Nancy) Malek conducted a follow up investigation regarding the above allegation. This is a follow up for the visit conducted on 9/24/2024. LPA met with director, Jamie Luu and assistant director, Dominique Coccio. Today, there were a total of 8 children with 3 staff in Room 1. There were 5 infants napping in the infant room with one staff, and there were 2 staff with 3 awake infants in the activity room.

A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

On 9/19/2024, the Orange County Childcare Office received a complaint alleging “Staff do not supervise the infants when they nap”. RP stated that the infant nap area is in a separate room and that the staff do
Continued on page 2
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Mahnaz Malek
LICENSING EVALUATOR SIGNATURE:

DATE: 10/28/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/28/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 7
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/19/2024 and conducted by Evaluator Mahnaz Malek
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20240919114903

FACILITY NAME:MIRACULOUS MILESTONESFACILITY NUMBER:
304371571
ADMINISTRATOR:LUU, JAMIEFACILITY TYPE:
830
ADDRESS:1000 BISON AVENUETELEPHONE:
(562) 381-4803
CITY:NEWPORT BEACHSTATE: CAZIP CODE:
92660
CAPACITY:15CENSUS: 8DATE:
10/28/2024
UNANNOUNCEDTIME BEGAN:
11:05 AM
MET WITH:Director and assistant directorTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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2
3
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9
Staff left infants unattended in the stroller cart
INVESTIGATION FINDINGS:
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Page 1 of 3
Licensing Program Analyst (LPA) Mahnaz (Nancy) Malek conducted a follow up investigation regarding the above allegation. This is a follow up for the visit conducted on 9/24/2024. LPA met with director, Jamie Luu and assistant director, Dominique Coccio. Today, there were a total of 8 children with 3 staff in Room 1. There were 5 infants napping in the infant room with one staff, and there were 2 staff with 3 awake infants in the activity room.

A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

On 9/19/2024, the Orange County Childcare Office received a complaint alleging “Staff left infants unattended in the stroller cart”. RP stated it was observed a staff left a "stroller cart" with four infants in it, unattended outside of the infant classroom. RP stated that the staff left the stroller cart with the infants
Continued on page 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Mahnaz Malek
LICENSING EVALUATOR SIGNATURE:

DATE: 10/28/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/28/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 7
Control Number 06-CC-20240919114903
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: MIRACULOUS MILESTONES
FACILITY NUMBER: 304371571
VISIT DATE: 10/28/2024
NARRATIVE
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inside of it, outside of the classroom door while staff went inside of the classroom. It was unknown how long the infants were unsupervised. RP stated that while the stroller and the infants were outside of the classroom, there was no staff supervising the infants.

LPA’s investigation involved interviews with ten staff members, including those directly working in the infant program and preschool staff who may have assisted in the infant program. Additionally, ten parents were contacted for their input; children were not interviewed due to their young age.

• Staff Member 1 (S1) stated that children are placed in the stroller in front of the classroom before heading outside. Some toddlers may walk to the playground with a separate group.
• Staff Member 2 (S2) indicated that they have not witnessed children being left unattended in the stroller, noting that children are always accompanied by their teachers.
• Staff Member 3 (S3) confirmed that children are not left unattended in the stroller and that additional staff are always available to assist.
• Staff Member 4 (S4) stated they have never seen children left unattended in the stroller, explaining that staff are trained to load and unload children properly. There is always someone at the entrance to assist with the transition.
• Staff Member 5 (S5) emphasized that they have not observed any instances of children being left unattended in the stroller, as there is always staff present.
• Staff Member 6 (S6) also reported that they have not seen children being left unattended in the stroller.
• Staff Member 7 (S7) mentioned that some children remain in the stroller at the entrance of the infant room, while another staff member transfers infants to the staff outside to ensure they are supervised.
• Staff Member 8 (S8) explained that they bring the stroller into the classroom and load children onto it during the transition to and from the playground.
• Staff Member 9 (S9) stated that they take infants who cannot walk in the stroller to the playground, with one staff member loading them and another assisting with the transfer. They have not left infants unattended in the stroller.

Continued on page 3
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Mahnaz Malek
LICENSING EVALUATOR SIGNATURE:

DATE: 10/28/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/28/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 7
Control Number 06-CC-20240919114903
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: MIRACULOUS MILESTONES
FACILITY NUMBER: 304371571
VISIT DATE: 10/28/2024
NARRATIVE
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• Staff Member 10 (S10) confirmed that there is always extra staff available during transitions, ensuring that children are not alone. If they are supervising four infants in the awake room, they hand the children over to the staff member at the entrance gate who stays with the children in the stroller.

Of the ten parents contacted, three responded, expressing no concerns regarding the allegation that "staff left infants unattended in the stroller cart."

Based on the interviews with 10 staff, contacting 10 parents, and LPA’s observation, there is not enough proof or evidence to support the above allegation occurred or did not occur. This agency has investigated the complaint alleging “Staff left infants unattended in the stroller cart”; although the allegation may have happened or is valid, there is not a preponderance of evidence to prove, the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Notice of Site Visit was posted. The notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalty of $100.

The director, Jamie Luu and assistant director, Dominique Coccio was provided a copy of their appeal rights (LIC 9058 1/16) and their signature on this form acknowledges receipt of these rights.

Exit interview was conducted with director, Jamie Luu and assistant director, Dominique Coccio.

End of report.
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Mahnaz Malek
LICENSING EVALUATOR SIGNATURE:

DATE: 10/28/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/28/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 7
Control Number 06-CC-20240919114903
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: MIRACULOUS MILESTONES
FACILITY NUMBER: 304371571
VISIT DATE: 10/28/2024
NARRATIVE
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not supervise the infants when they nap.

LPA’s investigation involved interviews with ten staff members, including those directly working in the infant program and preschool staff who may have assisted in the infant program on occasion. Additionally, ten parents were contacted for their input; children were not interviewed due to their young age.
Interviewed staff confirmed that they physically check on napping infants every 15 minutes and log these checks in the ProCare application. (Log were reviewed).

• Staff Member 1 (S1) and Staff Member 2 (S2) denied being aware of any instances where infants were left unsupervised during nap time, asserting that someone is always present in the napping room.
• Staff Member 3 (S3) mentioned they were assigned to stay with awake children on two occasions recently and observed staff frequently entering and exiting the napping room knowing some infants were in the napping room. However, S3 did not witness any staff member remaining in the napping room during their one hour observation on both occasions.
• Staff Member 4 (S4) claimed that there is always someone present in the infant napping room, while other staff supervise awake infants in a separate room.
• Staff Member 5 (S5), assigned to supervise the napping room, reported entering the napping room to find one napping infant unsupervised. S5 noted that two staff members were with infants on the buggy (stroller) transitioning to the playground at the entrance of the classroom. S5 was unsure of the duration for which the infant was left unattended.
• Staff Member 6 (S6) stated they did not observe any infants being left unattended.
• Staff Member 7 (S7) emphasized that the napping room is separate from the awake room and that there is always staff present in the napping room.
• Staff Member 8 (S8) confirmed that staff stay in the napping room during nap time.
• Staff Member 9 (S9) asserted that no infants have been left unattended in the napping room and that one teacher is always present during nap time.
• Staff Member 10 (S10) reiterated that there is always someone in the infant room while infants are napping.

Continued on page 3
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Mahnaz Malek
LICENSING EVALUATOR SIGNATURE:

DATE: 10/28/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/28/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 7
Control Number 06-CC-20240919114903
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: MIRACULOUS MILESTONES
FACILITY NUMBER: 304371571
VISIT DATE: 10/28/2024
NARRATIVE
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Of the ten parents contacted, three responded, expressing no concerns regarding the allegations about supervision during nap time.

Based on the interviews with 10 staff, reviewing documents, LPA’s observations dated 9/24/2024 and
10/26/2024, and contact with 10 parents of whom 3 parents responded with no concerns regarding the above allegation, it was determined the preponderance of evidence standard has been met, the allegation of "staff do not supervise children during nap time” is found to be SUBSTANTIATED.

California Title 22 Regulations Section 101429 (a)(2) under Responsibility for Providing Care and Supervision for Infants is cited on LIC 9099D next page.
.
The director, Jamie Luu was informed that the “Notice of Site Visit” must be posted for 30 consecutive days. Notice of Site Visit must be posted on or adjacent to the door. Failure to post will result in Civil Penalty of $100.00. The director, Jamie Luu, and assistant director, Dominique Coccio were provided with a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days.
The exit interview was conducted with director, Jamie Luu and assistant director, Dominique Coccio.

End of reports.
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Mahnaz Malek
LICENSING EVALUATOR SIGNATURE:

DATE: 10/28/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/28/2024
LIC9099 (FAS) - (06/04)
Page: 6 of 7
Control Number 06-CC-20240919114903
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: MIRACULOUS MILESTONES
FACILITY NUMBER: 304371571
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/28/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/30/2024
Section Cited
CCR
101429(A)(2)
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101429(A)(2)-Sleeping infant(s) shall be directly observed by sight and sound at all times. This requirement was not met as evidenced by during interviews with ten staff, S3 and S5 indicated that on occasions, they observed staff were not in the napping room constantly.
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The director agreed to send a statement to LPA’s email addressing the importance of staff stay in the napping room with napping infants constantly and they shall not leave the infant napping room while children are napping.
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The estimated time for the infants to be left unattended is not determined. Howerver the log checked every 15 minutes on napping children were in compliance. This is a potential risk to the health, and safety of children in care.
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The statement with the staffs’ signatures that this section of the regulation has been reviewed and discussed with the staff will be sent to LPA's email address by the due date of 10/31/2024..
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Mahnaz Malek
LICENSING EVALUATOR SIGNATURE:

DATE: 10/28/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/28/2024
LIC9099 (FAS) - (06/04)
Page: 7 of 7