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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304371571
Report Date: 08/15/2025
Date Signed: 08/15/2025 11:21:33 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/17/2025 and conducted by Evaluator Cynthia Sun
COMPLAINT CONTROL NUMBER: 06-CC-20250617092632
FACILITY NAME:MIRACULOUS MILESTONESFACILITY NUMBER:
304371571
ADMINISTRATOR:DOMINIQUE COCCIOFACILITY TYPE:
830
ADDRESS:1000 BISON AVENUETELEPHONE:
(562) 381-4803
CITY:NEWPORT BEACHSTATE: CAZIP CODE:
92660
CAPACITY:15CENSUS: 0DATE:
08/15/2025
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Director, Dominique CoccioTIME COMPLETED:
11:30 AM
ALLEGATION(S):
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Staff posted video of day care child on social media without authorized representative’s consent.
INVESTIGATION FINDINGS:
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INVESTIGATION FINDINGS:
Licensing Program Analyst (LPA) Cynthia Sun conducted an unannounced visit to deliver the findings for the above allegation. At 10:00 AM, LPA met with Director Dominique Coccio, who guided LPA on tour of the facility. Census was taken and observed were 0 children with 3 staff members in classrooms. Facility did not have children because today was a Staff Development Day.
A review of the Facility Personnel Report Summary on 08/13/2025 indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

On 06/17/2025, the Regional Office received allegations regarding RP contacted CCIB to report that on 6/12/25, facility staff posted a video with an infant on one of staff’s personal Instagram stories. RP states staff should not be posting photos and/or videos with children without consent.
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Substantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Cynthia Sun
LICENSING EVALUATOR SIGNATURE:

DATE: 08/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/15/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 06-CC-20250617092632
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: MIRACULOUS MILESTONES
FACILITY NUMBER: 304371571
VISIT DATE: 08/15/2025
NARRATIVE
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During the investigation, LPA Sun reviewed children's files and obtained facility Parent Handbook.

During record review of children's files and facility Parent Handbook, LPA Sun found that the facility did not obtain a consent form from parents to post video of their children.


Based on LPA’s observations, interviews with staff and parents, the preponderance of evidence has been met; therefore, the allegation of staff posted video of day care child on social media without authorized representative’s consent was found to be Substantiated. California Code of Regulations, Title 22 Division 12 Chapter 1, Section 101219 (f) Admission Agreements is being cited on the attached LIC 9099D.


Appeal Rights and deficiency were discussed. The facility representative was provided a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeal is to Regional Manager, address is above on the report. A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with Director Dominique Coccio.

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End of Report

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Cynthia Sun
LICENSING EVALUATOR SIGNATURE:

DATE: 08/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/15/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 06-CC-20250617092632
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: MIRACULOUS MILESTONES
FACILITY NUMBER: 304371571
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/15/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/15/2025
Section Cited
CCR
101219(f)
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101219(f) The licensee shall comply with all terms and conditions set forth in the admission agreement. This requirement was not met by:
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Facility Director, Dominique Coccio stated facilitycompleted an all staff training on 8/14/25 dealing with Staff Best Practices for upcoming year. Facility Director will email LPA documentation next week 8/18/25.
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Based on interview and record review, the licensee did not comply with the section cited above, staff posted video of day care child on social media without authorized representative’s consent which pose a potential health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Cynthia Sun
LICENSING EVALUATOR SIGNATURE:

DATE: 08/15/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/15/2025
LIC9099 (FAS) - (06/04)
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