304371580-1-7-2025-06-CC-THOO-DCSN8V-20250110091459

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304371580
Report Date: 01/07/2025
Date Signed: 01/07/2025 04:17:09 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/11/2024 and conducted by Evaluator Dianna ValdezSantana

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20241011130510

FACILITY NAME:	NOBIS MONTESSORI		FACILITY NUMBER:	304371580
ADMINISTRATOR:	FOSTER, SUSAN		FACILITY TYPE:	830
ADDRESS:	264 NORTH MAIN STREET		TELEPHONE:	(714) 997-8333
CITY:	ORANGE	STATE: CA	ZIP CODE:	92868
CAPACITY:	24	CENSUS: 11	DATE:	01/07/2025
		UNANNOUNCED	TIME BEGAN:	01:15 PM
MET WITH:	Director, Catalina Sanchez		TIME COMPLETED:	04:30 PM

ALLEGATION(S):

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Facility is operating out of ratio.

INVESTIGATION FINDINGS:

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On 1/07/2025 Licensing Program Analyst (LPA) Valdez Santana made an unannounced visit to Nobis Montessori for the purpose to deliver findings of a complaint received. Upon arrival, LPA was met by Director, Catalina “Cathy” Sanchez. Director was explained the reason for today’s visit. LPA was provided a tour of the facility, census was taken in individual classrooms, Room #5 had 1 staff and 2 infant children and Room #6 had 3 staff and 9 infant children present. A review of the Facility Personnel Report Summary conducted on today’s date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

On 10/11/2024 a complaint was filed with the Licensing office stating, Facility is operating out of ratio. Reporting Party (RP) stated that a staff is being left with seven infants to supervise alone, and that there is an aide, that is also being left to supervise the infants alone. RP also reported that two teachers were left to supervise 9 children. Page 1 of 3.

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Dianna ValdezSantana
LICENSING EVALUATOR SIGNATURE:	DATE: 01/07/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/07/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 4

Control Number 06-CC-20241011130510

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: NOBIS MONTESSORI	FACILITY NUMBER: 304371580
	VISIT DATE: 01/07/2025

NARRATIVE

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During the course of investigation, LPA interviewed 4 staff members, 2 parents and children were not interviewed due to being nonverbal. LPA also obtained staff timecards and children’s sign in/out sheets. The sign in/out sheets revealed that on 10/18/24 there were 5 infants with 1 staff for about 6 minutes.

During the staff interviews, Staff #1 (S1), stated staff have been over ratio with 9 infants since 09/2024 – outside of nap time in the morning before noon, S1 notified Staff #4 (S4), and S4 sent Staff #3 (S3) but still took about 10-15min for S3 or S4 to come. Staff #2 stated S2 has been over ratio – during nap time. There were 9 infants, over ratio. It was at the end of September. S3 disclosed that today, (10-18-24) they were over ratio for about 5 minutes, S3 had 5 infants. When asked if S3 has observed any other staff over ratio, S3 stated yes, as the floater, S3 always goes and checks if they are in ratio and if they are over ratio, S3 helps. Not often, S3 makes sure to help them. S4 denied that the aide has ever been alone with infants that are both sleeping and awake. They tell the office or management and S4 or S3 will step in. S4 said the infant classroom has not been over ratio, other than this morning. S4 doesn’t know why S3 did not notify S4. S4 ensures that the classes do not go over ratio because the staff are supposed to call S4 and let S4 know, to call or text for S4 to offer assistance.

4 parents were called for interviews, 2 out of 2 parents interviewed did not make any disclosures about the facility.

Based on interviews conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12, Chapter 1 Section 101416.5 (b) Staff-Infant Ratio, Type A is being cited on the attached LIC 9099D. Please refer to attached 9099D for documentation of deficiencies.

LPA Valdez Santana informed Director, Catalina “Cathy” Sanchez, that this report dated 1/07/25 documents one Type A citation which shall be posted for 30 consecutive days as there are immediate risks to the health, safety, or personal rights of children in care.

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SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Dianna ValdezSantana
LICENSING EVALUATOR SIGNATURE:	DATE: 01/07/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/07/2025

LIC9099 (FAS) - (06/04)

Page: 2 of 4

Control Number 06-CC-20241011130510

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: NOBIS MONTESSORI	FACILITY NUMBER: 304371580
	VISIT DATE: 01/07/2025

NARRATIVE

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Also, LPA Valdez Santana informed the Director to provide a copy of this licensing report dated 1/07/25 that documents any Type A citations to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview was conducted. The Notice of Site Visit was posted. Appeal Rights was explained. A copy of appeal rights (LIC 9058 1/16) was provided and their signatures on this form acknowledges receipt of these rights. First level appeal is to Regional Manager, address is above on the report.

Page 3 of 3. End of Report.

SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Dianna ValdezSantana
LICENSING EVALUATOR SIGNATURE:	DATE: 01/07/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/07/2025

LIC9099 (FAS) - (06/04)

Page: 3 of 4

Control Number 06-CC-20241011130510

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: NOBIS MONTESSORI	FACILITY NUMBER: 304371580
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 01/07/2025

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 01/08/2025 Section Cited CCR 101416.5(b)	1 2 3 4 5 6 7	Staff-Infant Ratio: 101416.5(b): There shall be a ratio of one teacher for every four infants in attendance. This requirement was not met as evidenced by:	1 2 3 4 5 6 7	Director stated she has hired additional staff to help maintain ratios. Director will also email LPA Valdez Santana at dianna.valdezsantana@dss.ca.gov her POC by POC due date.
	8 9 10 11 12 13 14	Based on staff’s interview and record review, S1, S2, S3 disclosed they were over ratio. Record showed on 10/18/24 there were 5 infants with 1 staff for about 6 minutes. This poses an immediate health and safety risk to the children in care.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Dianna ValdezSantana
LICENSING EVALUATOR SIGNATURE:	DATE: 01/07/2025

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/07/2025

LIC9099 (FAS) - (06/04)

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