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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304371581
Report Date: 03/18/2026
Date Signed: 03/18/2026 10:21:49 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/16/2026 and conducted by Evaluator Dean Thompson
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20260316224952

FACILITY NAME:PIPER IRVINE LLC.FACILITY NUMBER:
304371581
ADMINISTRATOR:ORTIZ, RAINBOWFACILITY TYPE:
850
ADDRESS:8673 IRVINE CENTER DRIVETELEPHONE:
(949) 570-4011
CITY:IRVINESTATE: CAZIP CODE:
92618
CAPACITY:125CENSUS: 2DATE:
03/18/2026
UNANNOUNCEDTIME BEGAN:
07:30 AM
MET WITH:Michelle NazzarenoTIME COMPLETED:
10:30 AM
ALLEGATION(S):
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Staff does not meet the minimum qualifications required
Staff are not properly following health related services
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Thompson conducted an unannounced complaint investigation on 03/18/2026. Upon arrival, LPA met with acting director Michelle Nazzareno. Michelle guided LPA on a tour of the facility. There were two children present upon arrival.

A review of the facility personnel report Summary indicates all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

The Orange County Childcare Office received a complaint on 03/16/2026, with two allegations (1) Staff does not meet the minium qualifications required and (2) Staff are not properly following health related services.

Continue to Page 2
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:

DATE: 03/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/18/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 06-CC-20260316224952
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: PIPER IRVINE LLC.
FACILITY NUMBER: 304371581
VISIT DATE: 03/18/2026
NARRATIVE
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Page 2

During the investigation LPA interviewed one staff, reviewed staff files, took pictures of medication.

Reporting Party (RP) alleges, (1) Staff does not meet the minimum qualifications required. RP mentioned the director is not qualified. On 12/08/2025, licensing received a directors packet in the mail box for change of director. Staff #1 (S1) was informed the packet was incomplete due to not having their health and safety training certificate. S1 stated they will complete the required training as soon as possible and try to submit before the mid of January 2026 since the holidays were coming up. On 01/21/2026, S1 was contacted by licensing informing S1 their health and safety training certification was still missing and was needed before changes to the directors name could be made. S1 stated they would search for the right website and obtain the certificate. On 03/18/2026, LPA reviewed S1 file and S1 did not have the health and safety training certification required to be a director. S1 stated they have not completed the required training as of 03/18/2026.

Based on file reviews, documentation, and S1 not completing the required training; the preponderance of evidence standard has been met; therefore, the above allegation (1) Staff does not meet the minimum qualifications required is found to be SUBSTANTIATED.

Reporting Party (RP) alleges, (2) Staff are not properly following health related services. RP mentioned the facility has expired Epi pens and allergy medication for children in care. During the visit on 03/18/2026, S1 stated there were children enrolled with medication. LPA observed three (3) out of nine (9) children medication had been expired and pictures of the medications were taken.

Based on observation and documentation showing medication present is expired; the preponderance of evidence standard has been met; therefore, the above allegation (2) Staff are not properly following health related services is found to be SUBSTANTIATED.

In the areas that were evaluated, two type B deficiencies were observed of the California Code of Regulations, Title 22, Division 12 at the time of the visit. See LIC 9099 D for deficiencies 101215.1(m) and 101226(3)(A).



A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with acting director Michelle Nazzareno.
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:

DATE: 03/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/18/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 06-CC-20260316224952
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: PIPER IRVINE LLC.
FACILITY NUMBER: 304371581
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/18/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/01/2026
Section Cited
CCR
101215.1(m)
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(m) A child care center director shall complete 16 hours of health and safety training if necessary pursuant to Health and Safety Code Section 1596.866.

This requirement is not met as evidenced by:
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LPA provided S1 with a website that has a list of providers that provide the health and safety training courses. S1 signed up for the course and will attend on on 3/25/2026 and 3/26/2026 then send the certification to LPA by POC due date via email at dean.thompson@dss.ca.gov
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On 03/18/2026, LPA reviewed S1 file and S1 did not have the health and safety training certification required to be a director. S1 stated they have not completed the required training as of 03/18/2026.
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Type B
04/01/2026
Section Cited
CCR
101226(3)(A)
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(3) Prescription medications may be administered if all of the following conditions are met: (A) Prescription medications shall be administered in accordance with the label directions as prescribed by the child's physician.

This requirement is not met as evidenced by:
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S1 stated they will contact the parents of the children with expired medication. LPA reviewed S1 sent emails to the parents of the children.
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During the visit on 03/18/2026, S1 stated there were children enrolled with medication. LPA observed three (3) out of nine (9) children medication had been expired.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:

DATE: 03/18/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/18/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5