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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304371581
Report Date: 01/06/2026
Date Signed: 01/06/2026 03:19:40 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/17/2025 and conducted by Evaluator Alma Castro
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20251017092038
FACILITY NAME:PIPER IRVINE LLC.FACILITY NUMBER:
304371581
ADMINISTRATOR:ORTIZ, RAINBOWFACILITY TYPE:
850
ADDRESS:8673 IRVINE CENTER DRIVETELEPHONE:
(949) 570-4011
CITY:IRVINESTATE: CAZIP CODE:
92618
CAPACITY:183CENSUS: 91DATE:
01/06/2026
UNANNOUNCEDTIME BEGAN:
01:45 PM
MET WITH:Director, Michelle NazzarenoTIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Daycare child wandered away due to lack of supervision
INVESTIGATION FINDINGS:
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Page 1

On 10/17/2025, the Orange County Regional Child Care Licensing Office received a complaint with the allegation listed as: Daycare child wandered away due to lack of supervision.

On 10/23/2025, LPA made an unannounced visit to the facility and interviewed staff. Facility representative provided LPA with children’s roster, Admissions Agreement and other pertinent documents. LPA Castro attempted to interview two children, but they were not eligible.

During investigation, LPA conducted observations of the facility’s teacher-child interactions, care and supervision. LPA reviewed incident reports, emails and parent handbook. LPA also interviewed five staff, contacted 16 parents, but only two responded or were interviewed. Both parents interviewed did not disclose any concerns regarding the allegation.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Alma Castro
LICENSING EVALUATOR SIGNATURE:

DATE: 01/06/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/06/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 06-CC-20251017092038
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: PIPER IRVINE LLC.
FACILITY NUMBER: 304371581
VISIT DATE: 01/06/2026
NARRATIVE
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Page 2

During staff interviews, three (3) out of five (5) interviewed staff confirmed that they were present when the subject child wandered away. Two (2) out of five (5) staff were not present on the day of the incident, but had heard of the subject child wandering away at a later time. Five (5) out of five (5) interviewed staff provided consistent statements on being trained on supervision. Three (3) out of five (5) staff stated that the child had wandered away for less than two minutes. Two (2) out of five (5) staff stated that the child had wandered away for more than two minutes. Five (5) out of five (5) staff provided consistent statements that the child wandered to the playground and did not exit the premises.

Record review indicates that the incident was reported to the subject child’s parent or guardian via their Parent Portal. Verification was provided to LPA. Facility representative also notified the parent/caregiver by phone on the day that the incident occurred.

The Orange County Regional Child Care Licensing Office has investigated the complaint alleging that a day care child wandered away due to lack of supervision. Based on information gathered from LPA’s interviews and record review, the preponderance of evidence standard has been met, therefore the allegation is substantiated. California Code of Regulations, Title 22, Division 12 & Chapter 1, Section 101229(a)(1) - Responsibility for Providing Care and Supervision – Type B.

Appeal Rights and deficiency was discussed. The facility representative was provided a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with the Director Michelle Nazzareno.



>>>>END OF REPORT<<<<
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Alma Castro
LICENSING EVALUATOR SIGNATURE:

DATE: 01/06/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/06/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 06-CC-20251017092038
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: PIPER IRVINE LLC.
FACILITY NUMBER: 304371581
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/06/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
01/23/2026
Section Cited
CCR
101229(a)(1)
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101229(a)(1) Responsibility for Providing Care and Supervision: (a)The licensee shall provide care and supervision as necessary to meet the children's needs. (1) No child(ren) shall be left without the supervision of a teacher at any time…. Supervision shall include visual observation.
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A re-training will be conducted with the staff regarding supervision and observation. Statement and training signed by staff will be provided by the due date of 01/23/2025, 5pm. Verification will be sent to LPA Castro at the email address:alma.castro@dss.ca.gov
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Based on interviews and record review, the facility did not comply with the section cited above. 5 out of 5 staff confirmed that Child 1 (C1) wandered away from the classroom into enclosed playground due to lack of supervision for about two minutes which poses a potential risk to the health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Alma Castro
LICENSING EVALUATOR SIGNATURE:

DATE: 01/06/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/06/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3