304371585-12-11-2024-06-CC-NKTN-DCP2QE-20250106163545

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304371585
Report Date: 12/11/2024
Date Signed: 12/11/2024 10:15:29 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/06/2024 and conducted by Evaluator Cindy Nguyen

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20241106155048

FACILITY NAME:	KIDDIE ACADEMY OF BUENA PARK		FACILITY NUMBER:	304371585
ADMINISTRATOR:	BARBA, KARLA		FACILITY TYPE:	850
ADDRESS:	7501 COMMONWEALTH AVENUE		TELEPHONE:	(714) 752-6294
CITY:	BUENA PARK	STATE: CA	ZIP CODE:	90621
CAPACITY:	114	CENSUS: 52	DATE:	12/11/2024
		UNANNOUNCED	TIME BEGAN:	09:15 AM
MET WITH:	Director, Karla Barba		TIME COMPLETED:	10:30 AM

ALLEGATION(S):

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Facility staff is discriminating against child.
Facility is not following parent handbook.
Facility staff are not providing proper supervision.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA), Cindy Nguyen conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 11/12/2024. Upon arrival, LPA met with Assistant Director, Jasmine Woods who accompanied LPA on a tour of the facility. LPA observed 52 preschool age children with 8 staff members. A review of staff criminal records indicates all facility staff or individuals who require caregiver background checks have received a criminal record clearance or exemption and a child abuse index clearance.

On 11/06/2024, a complaint was filed with the Department alleging (1) facility staff is discriminating against child, (2) facility is not following parent handbook, and (3) facility staff are not providing proper supervision. During the course of the investigation, LPA Nguyen conducted two (2) physical plant inspections, interviewed 4 staff members, 3 parents, attempted to interview the children, reviewed a child's file, obtained facility children's roster, and reviewed parent handbook.

Continued on 9099C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Cindy Nguyen
LICENSING EVALUATOR SIGNATURE:	DATE: 12/11/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20241106155048

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KIDDIE ACADEMY OF BUENA PARK	FACILITY NUMBER: 304371585
	VISIT DATE: 12/11/2024

NARRATIVE

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Page 9099C

Complainant stated a child was being discriminated against due to the child’s behaviors, was not following the parent handbook and has not been notified or given an incident report. Complainant also stated that the facility is not providing proper supervision to children in care.

During staff interviews, stated that the facility is within compliance with children's personal rights regulation. Staff stated they tried different strategies to redirect child 1 (C1) in class; however, they have not been successful as C1’s behavior sometimes disrupts other children in class. Staff stated the facility received complaints from other parents regarding C1’s behaviors. Staff provided consistent statements regarding procedures for notifying parents of incidents, children’s behavior and following the parent handbook. During interviews regarding the facility not providing proper supervision to children in care, staff provided consistent responses about supervision procedures including always keeping an eye on children and never leaving a child unattended.

On 11/18/2024, LPA called nine (9) parents requesting an interview. Three parents were reached. The parents interviewed did not express any concerns related to the allegations and did not provide any information that could corroborate the allegations. The rest of the parents did not respond to the Department’s request for an interview.
LPA attempted to interview six (6) children, however; the children were not qualified for the interview due to being too young.

Based on LPA’s observations, documents reviewed, and interviews conducted, the allegations (1) facility staff is discriminating against child, (2) facility is not following parent handbook, and (3) facility staff are not providing proper supervision was not met therefore the above allegations are found to be UNSUBSTANTIATED. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview was conducted with Director, Karla Barba. Notice of Site Visit was posted during the visit. Director was informed that the notice of site visit must be posted for 30 consecutive days.

SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Cindy Nguyen
LICENSING EVALUATOR SIGNATURE:	DATE: 12/11/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2024

LIC9099 (FAS) - (06/04)

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