304371668-4-22-2026-06-CC-TNGN-DTYLRT-20260511085939

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304371668
Report Date: 04/22/2026
Date Signed: 04/22/2026 03:25:31 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/20/2026 and conducted by Evaluator Aiddee Nunez

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20260220092302

FACILITY NAME:	SUNNY DAY LEARNING CENTER		FACILITY NUMBER:	304371668
ADMINISTRATOR:	HERNANDEZ, NATALIE		FACILITY TYPE:	860
ADDRESS:	8012 WHITAKER STREET		TELEPHONE:	(714) 521-5071
CITY:	BUENA PARK	STATE: CA	ZIP CODE:	90621
CAPACITY:	76	CENSUS: 19	DATE:	04/22/2026
		UNANNOUNCED	TIME BEGAN:	02:52 PM
MET WITH:	Administrator, Hernandez, Natalie		TIME COMPLETED:	03:30 PM

ALLEGATION(S):

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Staff refused to provide authorized representative with copies of child's records

INVESTIGATION FINDINGS:

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Licensing Program Analysts (LPA) A. Nunez conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 02/25/2026. Upon arrival, LPA met with Facility Representative Hernandez, Natalie and informed the Facility Representative the purpose of the visit is to deliver complaint findings. Census was taken and observed a total of 4 infant age children with 2 staff members and a total of 19 preschool age children with 3 staff members.

A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Aiddee Nunez
LICENSING EVALUATOR SIGNATURE:	DATE: 04/22/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/22/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20260220092302

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: SUNNY DAY LEARNING CENTER	FACILITY NUMBER: 304371668
	VISIT DATE: 04/22/2026

NARRATIVE

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On 02/20/26 the Orange County Child Care Office received a complaint alleging staff refused to provide authorized representatives with copies of child’s records. The Reporting Party (RP) stated the following: RP requested Child#1 (C1) educational records; RP was informed that RP had no right to access confidential information.

During the investigation, LPA toured the facility and conducted interviews with 2 staff members, obtained documentation, and interviewed 4 parents.

During staff interviews, Staff #1 (S1) stated that Parent #1 (P1) initially requested to review Child #1’s (C1) file while S1 was not present. At that time, Staff #2 (S2) was unsure whether the information could be disclosed. The following day, P1 returned to the facility, and S1 provided P1 access to C1’s file. S1 reported that P1 did not specify which documents P1 was looking for and when S1 asked which copies were needed, P1 placed the file on the counter and stated, “all of it,” but left the facility before copies could be made. S2 stated that S2 had not previously met P1 and that when P1 arrived to pick up C1, P1 requested to review C1’s file. S2 reported being uncertain about whether the file could be shared and noted that S1 was out to lunch at the time. Additionally, S1 provided copies of communication between the facility and P1. In the messages, the facility stated: “I am the Administrator for the school. As S1 respectfully explained, our files are confidential and cannot be released; however, these are documents completed by Parent #2 (P2). If P2 wishes to provide you a copy, we can arrange that.” P1 responded, “When the file was first shown to me, it was complete, yet when I requested copies, my request was denied.” S1 further stated that copies of the file were provided to P2 so that P2 could share them with P1.

During the 4 parent interviews, the 4 parents did not divulge any information pertaining to the allegation or express any concerns regarding care of the children.

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SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Aiddee Nunez
LICENSING EVALUATOR SIGNATURE:	DATE: 04/22/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/22/2026

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20260220092302

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: SUNNY DAY LEARNING CENTER	FACILITY NUMBER: 304371668
	VISIT DATE: 04/22/2026

NARRATIVE

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Based on information gathered from LPA’s interviews with the 2 staff members, documentation and 4 parents, the preponderance of evidence has not been met. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation Staff refused to provide authorized representative with copies of child's records; therefore, the allegation is UNSUBSTANTIATED.

Exit interview was conducted with Facility Representative, Hernandez, Natalie. The Notice of Site Visit was posted. The Facility Representative was informed that the Notice of Site Visit must be posted for 30 consecutive days. The Facility Representative was provided with a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. First level appeals should be sent to the regional manager at the address listed above.

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SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Aiddee Nunez
LICENSING EVALUATOR SIGNATURE:	DATE: 04/22/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/22/2026

LIC9099 (FAS) - (06/04)

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