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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304371680
Report Date: 06/17/2026
Date Signed: 06/17/2026 03:47:59 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/15/2026 and conducted by Evaluator Aiddee Nunez
COMPLAINT CONTROL NUMBER: 06-CC-20260415110800
FACILITY NAME:LEARNING EXPERIENCE, THEFACILITY NUMBER:
304371680
ADMINISTRATOR:LADDHA, PARAGFACILITY TYPE:
860
ADDRESS:17131 BEACH BOULEVARDTELEPHONE:
(657) 212-4367
CITY:HUNTINGTON BEACHSTATE: CAZIP CODE:
92647
CAPACITY:163CENSUS: 119DATE:
06/17/2026
UNANNOUNCEDTIME BEGAN:
02:07 PM
MET WITH:Facility Representative, Martha Gonzalez TIME COMPLETED:
03:30 PM
ALLEGATION(S):
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Child was left unattended
Staff operating out of ratio.
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPA) A. Nunez conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 4/22/2026. Upon arrival, LPA met with Facility Representative Martha Gonzalez and informed the Facility Representative the purpose of the visit is to deliver complaint findings. Census was taken when children were napping and observed a total of 119 children and 13 staff members.
A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions..

On 4/15/26 the Orange County Child Care Office received a complaint alleging Child was left unattended and Staff operating out of ratio.
Page 1 of 3

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Aiddee Nunez
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 06-CC-20260415110800
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 304371680
VISIT DATE: 06/17/2026
NARRATIVE
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During the investigation, LPA toured the facility and conducted interviews with 9 staff members and 1 parent. LPA also obtained copies of documentation. RP reported while transitioning the children outdoors a supervision error occurred where Child#1 (C1) stayed inside the classroom. RP also stated they were out of ratio.

Regarding allegation: Child was left unattended

During staff interviews, Staff #8 (S8) stated that S8 was supervising children on the playground. When C1's classroom arrived at the playground, S8 did not observe C1 with the group. S8 asked Staff #10 (S10) about C1's whereabouts and then realized that C1 was not on the playground. Staff #4 (S4) stated that S4 found C1 alone in the hallway. Staff #7 (S7) stated that S7 observed that C1 was not on the playground and witnessed C1 being brought back to C1's classroom.

Regarding allegation: Staff operating out of ratio.

During staff interviews, 8 out 9 staff members stated that facility is out of ratio. 8 staff members stated the facility is out of ratio during the morning when parents are dropping off the children. Staff#5 (S5) stated S5 has been alone with at least 18 children for at least 5 minutes. Staff#9 (S9) stated that parents that did not have early care were dropping off children early. On 6/17/26 at 2:17pm when LPA Nunez entered classroom Toddler A. LPA observed 1 staff member with 8 children. 4 out of 8 children were awake sitting up with toys and 1 out of 4 children was sitting by the staff member.

During the one parent interview, the parent did not divulge any information pertaining to the allegation or express any concerns regarding care of the children

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SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Aiddee Nunez
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 06-CC-20260415110800
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 304371680
VISIT DATE: 06/17/2026
NARRATIVE
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Based on information gathered from LPA’s staff interviews and documentation, the preponderance of evidence has been met; therefore, the allegation of (1) Child was left unattended and (2) Staff operating out of ratio are SUBSTANTIATED. California Code of Regulations, Title 22, Division 12, Chapter 1 Section are being cited on the attached LIC9099D. Please refer to attached 9099D for documentation of deficiencies.

LPA informed the Director that this report dated 6/17/2026 document a Type A citation, which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care. Also, LPA informed the Director to provide a copy of this licensing report dated 6/17/2026 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.



Exit interview was conducted with Facility Representative, Martha Gonzalez. The Notice of Site Visit was posted. Facility Representative was informed that the Notice of Site Visit must be posted for 30 consecutive days. Facility Representative was provided with a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. First level appeals should be sent to the regional manager to the address listed above.

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SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Aiddee Nunez
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 06-CC-20260415110800
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 304371680
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/17/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
06/18/2026
Section Cited
CCR
101229(a)(1)
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Responsibility for Providing Care and Supervision 101229 (a) The licensee shall provide care and supervision as necessary to meet the children's needs. (1) No child(ren) shall be left without the supervision of a teacher at any time
This requirement is not met as evidence by:
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Per director, they will hire more staff members. The director will provide a written statement plan.
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Based on staff interviews C1 was alone in the hallway until a teacher found C1. This is an immediate risk to the safety of the children in care.

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Type A
06/18/2026
Section Cited
CCR
101216(a)
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101216.3Teacher-Child Ratio. (a) There shall be a ratio of one teacher visually observing and supervising no more than 12 children...

This requirement is not met as evidence by:
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Per director, they will hire more staff members. They director will provide a written statement plan.
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Based on staff interviews, eight staff members reported that the facility is out of ratio during morning hours. This is an immediate risk to the safety of the children in care.

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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Aiddee Nunez
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 4