304371695-5-28-2025-06-CC-THOO-DHJM4G-20250611091644

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304371695
Report Date: 05/28/2025
Date Signed: 05/28/2025 03:48:04 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/23/2025 and conducted by Evaluator Mahnaz Malek

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20250423102017

FACILITY NAME:	OAK VIEW PRESCHOOL		FACILITY NUMBER:	304371695
ADMINISTRATOR:	LUISA TANZIL		FACILITY TYPE:	860
ADDRESS:	17241 OAK LANE		TELEPHONE:	(714) 842-4459
CITY:	HUNTINGTON BEACH	STATE: CA	ZIP CODE:	92647
CAPACITY:	48	CENSUS: 25	DATE:	05/28/2025
		UNANNOUNCED	TIME BEGAN:	01:30 PM
MET WITH:	Site Supervisor		TIME COMPLETED:	02:30 PM

ALLEGATION(S):

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Staff handled day care child in an inappropriate manner.
Staff spoke to day care child in an inappropriate manner.
Staff do not provide adequate supervision to day care children.
Staff engaged in a verbal altercation between each other in the presence of day care children.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Mahnaz (Nancy) Malek conducted a follow up investigation regarding the above allegations. This is a follow-up for the visit conducted on 5/1/2025. LPA met with Early Learning Supervisor, Luisa Tanzil and, Coordinator of Early Learning Program, Elaine Burney, There was a total of 14 preschool children with 3 staff in K1, and 11 preschool children with 3 staff in K2 classrooms.

A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions. (The staff are exempted from the above requirement because they are employed by Ocean View School District.

The Reporting Party (RP) reported that on Friday, March 28, 2025, a verbal altercation occurred between two staff members (Staff # 1, and Staff # 2) in a classroom while children were present. The incident reportedly
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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Mahnaz Malek
LICENSING EVALUATOR SIGNATURE:	DATE: 05/28/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20250423102017

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: OAK VIEW PRESCHOOL	FACILITY NUMBER: 304371695
	VISIT DATE: 05/28/2025

NARRATIVE

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disrupted the children, causing them to cry. (S1) put hands on one of the children (Child # 1) in a loud and aggressive manner, to stop the child’s interruptions. C1 subsequently cried and did not attend the school for two days following the incident. The RP also raised concerns regarding inadequate supervision on the playground.

During the investigation, the Licensing Program Analyst (LPA) conducted interviews with 11 staff members employed at the childcare facility and 7 preschool children including C1. Additionally, 10 randomly selected parents were contacted, with only one parent responding and providing no information related to the allegations. The LPA attempted to obtain further details from the Reporting Party; however, the RP did not provide any additional information. The following summarizes the information obtained from staff and children regarding each allegation.

Regarding the allegation of “Staff handled day care child in an inappropriate manner
S1 denied any inappropriate handling or misconduct with children. S1 did not disclose witnessing such behavior from any staff.
S2 acknowledged witnessing inappropriate handling but did not provide further information, evidence, or witnesses when requested by the LPA.
S3 and the remaining staff members reported no knowledge of such incidents and denied witnessing any inappropriate handling of children.
Interviews with children did not reveal any disclosures of mistreatment or harm from any staff to children.

Regarding "Staff spoke to day care child in an inappropriate manner"
S1 denied yelling at children or witnessing inappropriate verbal behavior by other staff.
S2 believed inappropriate speech occurred but failed to provide supporting evidence or witnesses when requested by the LPA. S3 did not report awareness of such behavior. Few staff reported their tone may sometimes be firm, but they do not yell at children. The remaining staff stated that they have not witnessed any staff members yell at children or speak inappropriately to them. Children interviewed did not disclose any instances of staff yelling.

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SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Mahnaz Malek
LICENSING EVALUATOR SIGNATURE:	DATE: 05/28/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2025

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20250423102017

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: OAK VIEW PRESCHOOL	FACILITY NUMBER: 304371695
	VISIT DATE: 05/28/2025

NARRATIVE

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Regarding "Staff do not provide adequate supervision to day care children"
Staff reported adherence to the required staff-to-child ratio of 1:8 for preschool children both in the classroom and on the playground. Staff stated they maintain supervision by positioning themselves at different stations to monitor children effectively. Children confirmed that teachers actively supervise them while on the playground.

Regarding "Staff engaged in a verbal altercation between each other in the presence of day care children".
Staff #1 denied any verbal altercation occurring in front of children and stated no children were involved or affected. Staff #1 acknowledged emotional tension but indicated the matter was resolved privately. Staff #2 confirmed a verbal altercation did occur in front of children but did not provide further details. Staff #3 and other staff members reported no knowledge or observation of any such incident in front of children. Children interviewed did not report anything to show any verbal altercations among staff. The LPA reviewed Child # 1’s attendance sheet and did not observe any days being out followed up the reported incident of 3/28/2025. By reviewing the documents, C1 in question on the report was not present on the specific date and time of the reported incident.

Based on interviews with 11 staff members, 7 preschool children including Child # 1, and contact with 10 parents (one respondent with no related concerns), as well as a review of relevant documentation, inconsistent statements and a lack of corroborating evidence. The Reporting Party and staff # 2 did not provide additional follow up information or evidence to support the allegations, there is not enough proof or evidence to support the above allegations occurred or did not occur.

This agency has investigated the complaint alleging “Staff handled day care child in an inappropriate manner”, “Staff spoke to day care child in an inappropriate manner”, “Staff do not provide adequate supervision to day care children”, and “Staff engaged in a verbal altercation between each other in the presence of day care children”.; although the allegations may have happened or are valid, there is not a preponderance of evidence to prove, the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.
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SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Mahnaz Malek
LICENSING EVALUATOR SIGNATURE:	DATE: 05/28/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2025

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20250423102017

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: OAK VIEW PRESCHOOL	FACILITY NUMBER: 304371695
	VISIT DATE: 05/28/2025

NARRATIVE

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Notice of Site Visit was posted. The notice of the site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100.

In the areas which were investigated, no deficiency was cited today. The Site Supervisor, Louisa Tanzil was provided with a copy of their appeal rights (LIC 9058 1/16) and their signature on this form acknowledges receipt of these rights.

The Exit interview was conducted with Site Supervisor, Louisa Tanzil.

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Mahnaz Malek
LICENSING EVALUATOR SIGNATURE:	DATE: 05/28/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2025

LIC9099 (FAS) - (06/04)

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