304371698-5-5-2025-06-CC-TNGN-DGTVNU-20250519163540

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304371698
Report Date: 05/05/2025
Date Signed: 05/05/2025 03:12:07 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/24/2025 and conducted by Evaluator Aiddee Nunez

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20250224163518

FACILITY NAME:	FINAMORE HEAD START		FACILITY NUMBER:	304371698
ADMINISTRATOR:	ALVAREZ, ROSE		FACILITY TYPE:	860
ADDRESS:	915 EAST ORANGEWOOD AVENUE		TELEPHONE:	(714) 241-8920
CITY:	ANAHEIM	STATE: CA	ZIP CODE:	92802
CAPACITY:	40	CENSUS: 25	DATE:	05/05/2025
		UNANNOUNCED	TIME BEGAN:	01:40 PM
MET WITH:	Director, Gianna Shreve		TIME COMPLETED:	03:18 PM

ALLEGATION(S):

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A daycare child is hitting staff and other children
A daycare child is disturbing other children's nap time by screaming, yelling, and the facility has not done anything to prevent it.

INVESTIGATION FINDINGS:

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Licensing Program Analysts (LPA) Aiddee Nunez conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 3/3/2025. Upon arrival, LPA met with the director, Gianna Shreve, and informed the director that the purpose of the visit was to deliver complaint findings. Census was taken during nap time and observed a total of 25 preschool age children and 4 staff members.

A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection, the facility was operating within its licensed capacity and within compliance with staffing ratios.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Aiddee Nunez
LICENSING EVALUATOR SIGNATURE:	DATE: 05/05/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20250224163518

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: FINAMORE HEAD START	FACILITY NUMBER: 304371698
	VISIT DATE: 05/05/2025

NARRATIVE

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On 2/24/25, the Orange County Child Care Office received a complaint alleging (1) A daycare child is hitting staff and other children, (2) A daycare child is disturbing other children's nap time by screaming, yelling, and the facility has not done anything to prevent it. The Reporting Party (RP) stated the following: Child#1 (C1) is a child with special needs. C1 has hit other children and staff members. C1 does not take a nap. When all other children start to have a quiet time to nap, C1 starts yelling inappropriate language. Other children cannot have a relaxing time to take a nap.

During the investigation, LPA inspected the facility, interviewed 6 staff members, interviewed 4 children, interviewed 4 parents, reviewed 5 children’s files, and obtained copies of the personnel report, children's roster, facility’s admission agreement, and their Service Area Plans, Policies, and Procedures.

Regarding allegation (1) A daycare child is hitting staff and other children.

During the staff interviews, five out of six staff members interviewed confirmed that Child #1 (C1) has hit both staff and peers; However, the facility provided LPA with service area plans, policies, and procedures, which include guidelines for behavior management. Staff #1 (S1) stated they are consistently present with C1. Staff #2 (S2) explained that staff attempt to redirect children displaying challenging behaviors and remind them to use gentle touches. When C1 targets a specific child, staff separate them, which helps temporarily, although the behavior may recur. S2 also uses a book called The Messy Square to guide behavior; children are asked whether they want to be the “messy square,” and most respond negatively, which helps reduce the behavior. Staff #6 (S6) noted that an Inclusion Specialist visits weekly to support children with behavioral needs. LPA reviewed C1’s individual support plan and in C1’s plan it states the triggers, preventions, replacement skills, and new responses to help with C1’s behavior. C1’s also receives ABA services at the facility. The Inclusion Specialist also provided resources to C1’s family. An interview was attempted with C1, but C1 declined to participate. Four children were interviewed; all confirmed that C1 hits other children, and three out of four stated that staff attempt to intervene and stop C1 from hitting others.

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SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Aiddee Nunez
LICENSING EVALUATOR SIGNATURE:	DATE: 05/05/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2025

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20250224163518

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: FINAMORE HEAD START	FACILITY NUMBER: 304371698
	VISIT DATE: 05/05/2025

NARRATIVE

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Regarding allegation (2), A daycare child is disturbing other children's nap time by screaming, yelling, and the facility has not done anything to prevent it.

During the staff interviews, four out of six staff members confirmed that C1 yells during nap time. S1 stated that C1 does not nap and typically stays on their cot with a book or toy. When staffing permits, S1 will take C1 outside during nap time. Staff #4 (S4) also reported sitting with C1 and, when possible, taking them to the playground to minimize disruptions. S6 explained that the facility has a designated quiet area for non-napping children, and C1 is occasionally taken outside to help other children rest. On 3/3/25, LPA observed the classroom during nap time and witnessed staff trying to calm and settle C1. Four children confirmed that C1 yells during nap time; Child #2 (C2) added that staff respond by saying, “Stop yelling, please.”

On 4/11/25, LPA interviewed four parents. Parent #1 (P1) shared that the facility had communicated with them about behavior plans and provided support and resources. The other three parents interviewed expressed satisfaction with the care provided and had no concerns regarding the allegations.

Based on information gather from staff members interviews, children’s interviews, parent’s interviews, the service area plans, policies, and procedures, the preponderance of (1) A daycare child is hitting staff and other children (2) A daycare child is disturbing other children's nap time by screaming, yelling and facility has not done anything to prevent it. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur; therefore, the allegations is UNSUBSTANTIATED.

Exit interview was conducted with Director, Gianna Shreve and Educational Manager, Alma Lopez. The Notice of Site Visit was posted. Director was informed that the Notice of Site Visit must be posted for 30 consecutive days. The Director was provided with a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. First level appeals should be sent to the regional manager to the address listed above.

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SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Aiddee Nunez
LICENSING EVALUATOR SIGNATURE:	DATE: 05/05/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2025

LIC9099 (FAS) - (06/04)

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