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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304371701
Report Date: 06/24/2025
Date Signed: 06/24/2025 04:13:14 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/21/2025 and conducted by Evaluator Patricia Duron
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20250421154137
FACILITY NAME:OC KIDS INFANT & PRESCHOOLFACILITY NUMBER:
304371701
ADMINISTRATOR:JUAREZ, YARELIFACILITY TYPE:
860
ADDRESS:11362 BROOKHURST STREETTELEPHONE:
(714) 530-9632
CITY:GARDEN GROVESTATE: CAZIP CODE:
92840
CAPACITY:101CENSUS: 54DATE:
06/24/2025
UNANNOUNCEDTIME BEGAN:
02:45 PM
MET WITH:Yareli Juarez Director TIME COMPLETED:
04:15 PM
ALLEGATION(S):
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Staff left child in soiled clothing while in care
Child sustained an injury while in care
INVESTIGATION FINDINGS:
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On 6/24/25 at 2:45 PM, Licensing Program Analyst (LPA) Duron conducted an unannounced complaint visit to deliver the complaint findings for above allegations. This is a continuation of the investigation initiated on 4/29/25, LPA met with Director Yareli Juarez and informed them of the purpose of the visit. The Director guided LPA on a tour of the facility and census was taken. The overall census observed was 54 preschool children with 6 staff members.
A review of the Facility Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within facility's licensed capacity and within compliance of staffing ratios.
On 04/21/2025, the Orange County Child Care Office received a complaint alleging: (1) Staff left child in soiled clothing while in care (2) Child sustained an injury while in care. Reporting Party (RP) stated on 3/31/25 child #1 (C1) had soiled themselves and was left that way while at the center. RP stated C1 had feces smeared on both of their legs when C1 was picked up. Page 1 of 3
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Patricia Duron
LICENSING EVALUATOR SIGNATURE:

DATE: 06/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/24/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 06-CC-20250421154137
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: OC KIDS INFANT & PRESCHOOL
FACILITY NUMBER: 304371701
VISIT DATE: 06/24/2025
NARRATIVE
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RP stated on 4/21/25 C1 had fallen and cut their chin open. RP stated C1 was taken to the doctor to get stitched up. RP shared that it was unclear if C1 was playing on the rock structure or the stairs of the structure as there were 2 different stories of what happened from staff.

During the course of investigation, LPA toured that facility, reviewed facility’s Parent Handbook and reviewed records including medical report. LPA conducted interviews with reporting party, 5 staff members, 4 children, 4 parents and reviewed records.

LPA reviewed Unusual Incident Injury Report submitted by facility stating on 4/21/25 at approximately 10:55am C1 and a group of friends were running up the stairs C1 missed a step, fell and bumped their chin on the stair causing a cut and slight bleeding.

Regarding allegation (1) Staff left child in soiled clothing while in care

LPA interviewed 5 staff members. 5 out of 5 staff members stated they have not witnessed staff leaving a child in soiled clothing while in care. Staff #3 (S3) stated, staff take child to their classroom and get clothes from their cubby, so they can change. Staff put the soil clothes in a bag. Most children can change on their own, and staff will guide them, verbally. Staff will put on gloves and use wipes to clean them. Staff will let the parents know if their child had a bathroom accident, staff tell parents verbally when parents pick up their child.

Regarding allegation (2) Child sustained an injury while in care

LPA interviewed 5 staff members. 2 out of 5 staff members stated that they had witnessed the incident involving C1 at the facility. Staff #1 (S1) and Staff #2 (S2) stated, C1 was running with their friends and ran up climber steps and fell. S1 applied a paper towel and applied pressure to C1’s injury. S1 stated, they informed the Director, and the Director called the parent to inform them of injury. S1 stated, an injury report was completed, and a copy was given to C1’s parent/authorized representative. Staff #2 (S2) also stated staff ensure children are being supervised at all times by staff walk around the yard and the classroom, staff make sure all areas are being supervised, staff make sure the kids are following the rules, and make sure the kids are safe. Director stated that staff ensure children are being supervised at all times by staff walk around and keep an eye on all the children, they make sure the children are interacting and playing, and make sure everyone is safe. Director also indicated that staff will keep themselves on opposite sides of the room or playground to make sure the children are being supervised.

Page 2 of 3

SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Patricia Duron
LICENSING EVALUATOR SIGNATURE:

DATE: 06/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/24/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 06-CC-20250421154137
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: OC KIDS INFANT & PRESCHOOL
FACILITY NUMBER: 304371701
VISIT DATE: 06/24/2025
NARRATIVE
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LPA Duron interviewed 4 children. The 4 children interviewed made no disclosures regarding the above allegations.

LPA Duron interviewed 4 parents. All interviewed parents stated they did not have any concern with facility.



Based on the information gathered from LPAs’ interviews there are insufficient evidence to corroborate the allegations: (1) Staff left child in soiled clothing while in care (2) Child sustained an injury while in care. Although the allegations may have happened or are valid, there are not a preponderance of evidence to prove the allegation did or did not occur in the day care facility, therefore the allegations are UNSUBSTANTIATED.

An exit interview was completed. The report was reviewed and discussed. Appeal Rights were provided. The facility representative was provided a copy of their appeal rights and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Licensing office within 15 business days.



The facility representative was informed that the “Notice of Site Visit” must be posted for 30 consecutive days. Failure to post will result in Civil Penalties of $100.00. The “Notice of Site Visit” must be posted on or adjacent to the door.

Page 2 of 3. End of Report.

SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Patricia Duron
LICENSING EVALUATOR SIGNATURE:

DATE: 06/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/24/2025
LIC9099 (FAS) - (06/04)
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